Uk Buddhastoneshop Reviews 

387
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 290 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the lovely fabrics, beautiful designs, and excellent craftsmanship. Many reviewers are delighted with the wide selection of items, including clothing, jewelry, and accessories, finding them comfortable, stylish, and well-made. The customer service is frequently highlighted as exceptional, with people appreciating the friendly, prompt, and helpful responses to their inquiries and issues. However, some customers also noted that sizing can be inconsistent and difficult to get right, often requiring them to order a size larger than usual. The minority of people were dissatisfied with the return process, citing difficulties in obtaining a return address and the high cost of international shipping, particularly to China. Additionally, some reviewers experienced delays in delivery or issues with orders not arriving, and a few mentioned receiving items made of synthetic materials despite expecting natural ones.

What people talk about most

Product

People report positive experiences with product quality, noting lovely fabrics, great designs, and items that... See more

Quality

Reviewers highlight positive aspects of quality, praising the lovely fabrics, details, and overall... See more

Customer service

Customers had positive experiences with customer service, often describing it as super friendly, quick to... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the quality of items... See more

Return policy

Reviewers mention ambiguous feedback about the return policy, with many customers expressing significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Provided you get the fit right, its really good. One of the shirts I ordered fitted perfectly, really nice quality, well made, I really like it a lot. The other, did not, a beautiful colour, and it wa... See more

Company replied

Rated 4 out of 5 stars

Bought 3 tops from Buddhastone. They took their time getting there but all 3 were great - lovely fabrics and details. One fit perfectly, the other 2 fit but I thought they'd be a bit more loose around... See more

Company replied

Rated 4 out of 5 stars

The quality of the garment is lovely. The sizing is a bit off. The trousers came up big and differed slightly within those labelled the same size. If perfect sizing is not important just go for a si... See more

Company replied

Rated 4 out of 5 stars

I’d ordered trousers and a top. Delivery took a while but products are lovely, beautiful fabric and well made, the pictures on the website don’t do them justice. The trousers are too big, certainly mo... See more

Company replied



Contact info

3.9

Great

TrustScore 4 out of 5

387 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(387)

263 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What lovely trousers

What lovely trousers. Perfect fit, lightweight but strong colour and easy to wear material. I would definitely recommend these to anyone.

24 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Great company to work with!

Great company to work with!
Good quality product!
Fabulous communication quick to reply and resolve
queries.

17 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Brilliant customer service

I ordered a male infinity bracelet. The quality of the bracelet did not disappoint. Unfortunately the bracelet was a wee bit tight ( My fault in ordering wrong size )

I reached out to customer service to try to resolve my error...

I was contacted by Tashi and I would have to give Tashi 10 out of 10 for customer service.....

I would not hesitate in recommending this company to anyone...

Namaste Tashi 🙏

18 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

Update after Good customer service

Ordered two dresses. Sizing is all over the place so needed to send one back. Thought I had done my research and although a Chinese company they seem to imply they had a UK hub (like Temu and Shein). But no, returns have to be sent back to China. However, customer service have now explained their procedure more clearly and have refunded my money. I am very happy with the dress that i was keeping anyway.

18 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear customer,

Thank you for sharing your experience. We’re sorry to hear that the sizing did not work out as expected and that the return process caused frustration.

To clarify, we are an international brand with global fulfillment, and while we serve many customers in the UK, our returns are currently processed through our overseas facility. We understand that international returns can be inconvenient and costly, which is why our support team often tries to offer alternative solutions—such as partial refunds or exchanges—to help reduce customers’ losses when an item is not defective.

Sizing can vary by design and fabric, and we are continuously working to improve the clarity and accuracy of our size charts to avoid this kind of situation in the future.

We truly appreciate your feedback, as it helps us improve both transparency and service. We’re sorry that this experience did not meet your expectations and thank you for giving us a try.

Rated 4 out of 5 stars

The cotton trousers are good quality…

The cotton trousers are good quality and I liked the colour. I have had to reorder as I got the size wrong. I got a quick response saying for a small shipping fee they would send the right size

17 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

So far we have been pleased.

So far we have been pleased.
Sadly the ring didn't fit, but the offer of another one of the correct size only paying admin costs was generous

17 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 3 out of 5 stars

Unfortunately the bracelet I ordered… was too big.

Unfortunately the bracelet I ordered was a size too big so I am in the process of arranging a smaller sized replacement bracelet.
I have advised them that the sizes displayed against the bracelets is not chronologically correct.
I await instructions as to what to do next having been advised that following instructions and completing the Feedback Card, included in the original package (unfortunately it wasn’t) was the most important first stage, hence why I am now completing this having been directed this way!!

to arrange

1 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear customer,

Thank you for your review and for sharing your experience.

We’re sorry that the bracelet size was larger than expected. Our support team is already assisting you with arranging a smaller replacement, and we will send you clear instructions on the next steps shortly. We also appreciate your feedback regarding the sizing information, and we will review this to improve clarity for future customers.

We apologize if the feedback card was not included in your package. Leaving your feedback here is perfectly fine, and no additional action is required from you at this stage.

Thank you for your patience, and we’re committed to resolving this for you as smoothly as possible.

Rated 5 out of 5 stars

Gorgeous harem pants

The quality and design, of the harem pants I purchased, was very good.
I needed to exchange one pair for a different size and they have been nothing but patient with me during this trying process. Wouldn't hesitate to recommend.

1 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

Great quality clothing

Great quality clothing with excellent dye condition. The customer support was also excellent.

13 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Very happy with their outstanding…

Very happy with their outstanding customer service and high quality products. Originally I ordered the wrong size. They sent me out a new order free of charge (only postage). Also a complimentary gift as it took a while.

13 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 2 out of 5 stars

Ordered 3 items of clothing and Update

Ordered 3 items of clothing, which were quite nice in themselves but just didn't suit me. Website promises hassle free returns. Not so. Had to ask 3 times for return address, which turned out to be in china. It would cost around £19 to post the items there, and then get a refund (less the £6 postage on the original order). Wasn't worth the risk. What if they never arrived? I would be throwing good money after bad. In the end I accepted their offer of 10% refund (£6.10), without returning the clothes. £55 down the drain. There is nothing in this website to suggest that returns go back to China, it is described as a UK website. Don't take the risk.
Update:
Following this review the company kindly gave me a complete refund, which I very much appreciate. Have amended review to 2 x stars accordingly. Still feel it's important though that the website is transparent about the returns process. Their website states: 'We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days. All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Refunds do not include shipping cost.' It needs to be made clear that return postage means to China, not UK. I have spent several hours trying to sort this out!

13 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear customer,

Thank you for sharing your experience. We’re sorry to hear about your disappointment and truly understand your concerns regarding returns and costs.

We would like to clarify that your case is still being actively followed up by our support team. Our intention in discussing alternative solutions, such as partial refunds, was to help reduce your potential loss rather than cause inconvenience or risk with international returns.

We sincerely apologize if the return process and warehouse location were not clear enough beforehand. Your feedback is very important to us, and we are already working on improving transparency around return details on our website.

If you are open to it, we would still be happy to continue discussing possible solutions with you directly and see if we can reach a more satisfactory outcome.

Thank you again for your feedback and patience.

Rated 4 out of 5 stars

So the product sizing was smaller than…

So the product sizing was smaller than expected but 1) customer service has been very attentive, courteous and friendly and is sending a different size and 2) the product seems fairly nice. Hopefully the replacement will fit.

12 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Buddha Stones customer care is…

Buddha Stones customer care is excellent, they respond to queries and problems efficiently. The quality of their clothes is excellent too

12 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

Dreadful customer service

After waiting weeks my order finally arrived. The items were of poor quality & not as described on the website.
The sizings are way out .
I am still trying to return them for a refund but this is proving difficult as they will not supply a returns address

17 January 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear customer,

Thank you for your review. We’re sorry to hear about your dissatisfaction and understand how frustrating this experience has been.

We would like to clarify that before a return address was issued, a chargeback was initiated through your bank. Once a bank dispute is opened, we are no longer able to process a standard return or provide a return address, as the case must be handled directly by the card issuer. In this situation, returning the items is no longer required, and the resolution will be completed through the bank’s refund process.

We will fully cooperate with your bank to ensure the matter is resolved as quickly as possible. Thank you for your understanding.

Rated 5 out of 5 stars

clothes are beautifully made

The clothes are beautifully made and the colours are wonderful. The team are responsive to any queries.

11 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Beautiful looking bracelet and very…

Beautiful looking bracelet and very caring customer service. I highly recommend them

9 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Great customer service 👏

I ordered a selection of clothing items, namely dresses and a tunic top. There was a slight delay in my order being delivered and I raised the matter with customer service. They were very prompt in responding and sent me a free gift as a means of making up for the delay. It was very much appreciated. My order arrived in individually packed bags and the clothing items are of lovely quality. I will not hesitate to place another order in the future.

8 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Well made

Well made, cool styling. Was kept up to date throughout the delivery process.

11 January 2026
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

I really love my courd trousers and if…

I really love my courd trousers and if you need to return something they are very helpful

1 January 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

Items were the wrong size but the…

Items were the wrong size but the seller has offered to replace them. Appreciated!

2 February 2026
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

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