Item arrived damaged
Item arrived damaged. No refund given. Apparently sending a delicate medical item is "securely packaged" in a cardboard envelope! Will not use this company again and ill not recommend it either!
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Item arrived damaged. No refund given. Apparently sending a delicate medical item is "securely packaged" in a cardboard envelope! Will not use this company again and ill not recommend it either!
Awful experience- do not use! I purchased the food intolerance test which uses a finger prick. I followed the instructions to the letter however when it came to using the lancets, and only two single use, are supplied I struggled to get any blood out of my two fingers I tried calling them but after the message asking me to leave a message they cut me off; as you need to send the test back the same day and as I had managed to get some blood I sent the test back but also emailed explaining the problem they offered to send more lancets but as the test had been sent back they were useless they then wanted £20 for a new test and having already paid nearly £200 for the test I was not minded to do so; I am struggling to get any solution from them but have subsequently learned from many to include a nurse that the finger prick is not a great way to draw blood - avoid this company!
Well looks like I'm not the only one. Buyer beware. See Karls comments about the subscription. And trying to cancel is not easy. They have to send you a link to access that part of your account, they say it's very visible when you buy the test, mmm, good luck. They will not refund, regardless of the fact that I did not even use the service from day one.
The testing process and results all went smoothly enough, however, the problem arose a few weeks later. I received notification that a payment had been debited from my account from Check My Body Health. Long story short, it transpires that they automatically sign you up for some sort of meal planning/nutrition plan unless you specifically opt out of this. There is apparently a 14 day 'free period', which turns out to be free of anything, as I received nothing at all. Unless you cancel this within the 14 days, they then continue the 'plan' which of course they charge you for. They do not inform you of this 14 day 'free period' during that time, so I knew nothing about it and they can now claim that I did not cancel and must pay for the first subscription. It's obviously a scam, with the information buried somewhere deep in the small print when you order whatever one-off test you pay for. So if you are going to use this company, be very careful when placing an order. Turns out as well (after a two second Google search), that hair testing is basically pseudoscience and a load of rubbish, so I wouldn't use any other of these companies either.
After sending off a sample of my hair I go the result back within the week.
It pretty much said I'm allergic to all sorts of wheat, so I immediately cut as much as I could out my diet. I stopped eating Bread and Noodles etc.
I was shocked 5 days later and I'm starting to feel better and I can already see an improvement, not going into to much detail.
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