I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... See more
Company replied
Avoid this website. I ordered 3 dresses, all came bigger in size but that wasn't an issue, I returned them & decided to order a smaller size of the one I liked, it took too long but eventually came, I... See more
Company replied
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... See more
Company replied
I had an shopping experience with them in my UK vacation
Affordable clothes, nice variety to choose from, classics, casual and more street styles. The one thing you should it’s how much time you need to spend exploring their broad range to find really decent piece. Because from the first look the shop looks enormous, seem like it never ends, and clothes looks not super attractive. But if coming closer and look in detail, put on it, or last but not least use the help of sales assistant you might find what suits you. I did. Quality so far lived up the expectations. For such price, it’s catch
8 October 2025
Unprompted review
I work hard for my money and entitled…
I work hard for my money and entitled to my money back. Will never make the same mistake ordering from these thieves again.
2 January 2025
Unprompted review
Great quality.Loved it
29 August 2022
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
The T-shirts were very poor quality…
The T-shirts were very poor quality after one wash they were shrieked
12 June 2023
Reply from DeFacto UK
Greetings.
We are sorry to hear that your shopping experience with us didn't go through as expected. Please send us an e-mail at "support@defacto.com" including few photos of the product so we can do our best to resolve this situation. We'll be looking forward to hear from you.
Best regards.
-DeFacto Customer Experience Center
The service was very nice I got my…
The service was very nice I got my delivery on time and the product quality was very good I am satisfied with what I purchased.
14 June 2023
Reply from DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Received lovely jacket very quick and for a reasonable price
Really happy with the jacket, nice colour, good material and lovely fitting. Also is not that expensive.
12 June 2023
Reply from DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Prompt service and delivery
Prompt service and delivery, The items were beautifully wrapped. The quality of the knits were rather disappointing, but fair for the price.
2 June 2023
Reply from DeFacto UK
Greetings,
We are so happy to see your review! Thank you for taking the time to share your feedback with us. We always strive to improve and hoping to get a 5 star next time.
With best regards and wishes.
DeFacto Customer Experience Center
Very bad first experience - don't waste money
Everything was wrong from the start. The delivery driver left my parcel outside and it was stolen. I tried to contact their careless customer service and over the period of 3 weeks I was being told they are investigating with the courier. One part of my original order arrived separately and the quality was rubbish. I was so tempted to return it. 😩 wasted money. I had to dispute the issue with my credit card provider as the defacto were useless.
And they always reply with a generated email like they did to my review. Scam warning
5 June 2023
Reply from DeFacto UK
Greetings.
We are deeply sorry that your shopping experience with us didn't go through as expected. We are currently in contact with the cargo company in order to resolve this inconvenience as soon as possible. Please keep in mind that you can always contact us at support@defacto.com for further requests.
Best regards.
-DeFacto Customer Experience Center
Quick delivery and beautiful clothes
30 May 2023
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Excellent service
3 June 2023
Reply from DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
Very bad quality material
2 June 2023
Reply from DeFacto UK
Greetings.
We are so sorry to hear that your shopping experience with us didn't go through as expected. We offer a free of charge return process for all of your orders, you can use it to return your order back to us and please don't hesitate to let us know again at "support@defacto.com" if you require further assistance. Thanks for your understanding in advance.
Best regards.
-DeFacto Customer Experience Center
i was happy initially as trousers have…
i was happy initially as trousers have a nice design and comfort. However they do not last. worst is that i have tried to buy the same pair later and just the sizes are not the same a 42 now is not the same than a 42 3 months earlier. really terrible
25 May 2023
Reply from DeFacto UK
Greetings.
We'd like to express our apologies for the inconvenience caused. We offer a free of charge return process for all of your orders, with that being said, if you no longer wish to have it or if it doesn't fit you etc. please keep in mind that you can always return it back to us and don't hesitate to let us know again at "support@defacto.com" if you require further assistance. Thanks for your understanding in advance.
Best regards.
-DeFacto Customer Experience Center
Disappointing Costumer Service
I ordered a dress from Defacto and at the time of purchase it automatically used billing address as shipping address. I immediately sent two emails to change the address, no one responded. Next day I emailed again and used watsapp to contact Defacto to make address change. But the customer services kept saying that they can’t do anything to help, so please stop contacting them in this matter.
I have never come across such unhelpful customer service. Never received my dress or refund and nobody seemed to be bothered to help.
Extremely disappointed!!!
29 May 2023
Reply from DeFacto UK
Hello,
We are deeply sorry that your shopping experience with us didn't go through as expected. Your order is currently ready for collection at your local parcel shop. We are sending the details to your e-mail address.
Please let us know if we can help with anything else.
Best regards,
Customer Experience Center
Everything went smoothly from ordering…
Everything went smoothly from ordering 2 items,same item different sizes.to keeping 1 item and returning the other. Refund put into my account quickly
Thank you for a great experience
24 May 2023
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Perfect the refund is very quick and…
Perfect the refund is very quick and the quality of the clothes are really nice
25 May 2023
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Horrible Shop
Avoid this website. I ordered 3 dresses, all came bigger in size but that wasn't an issue, I returned them & decided to order a smaller size of the one I liked, it took too long but eventually came, I wore it on a hot day & little nit later the colors under the arm were all mixed in a disgusting way, went home & put it in the washing machine but it came out the same, so you'll pay £45 for a horrible quality dress! I reached out to their customer service & all they offered was £10 discount off any purchase as if I would ever buy eny thing from them again! Worst shop ever & absolutely horrible customer service
17 June 2023
Unprompted review
Reply from DeFacto UK
Greetings.
We'd like to express our apologies once more for the inconvenience. In line with our research, it has been determined that the mentioned problem is caused by usage. We are so sorry to inform you that we are unable to provide further assistance. Our sincere thanks for your understanding.
Best regards.
-DeFacto Customer Experience Center
If you want your items within the 5/7…
If you want your items within the 5/7 days delivery promise, don’t order anything, it takes weeks, not a recommended provider.
28 May 2023
Reply from DeFacto UK
Hello,
We sincerely apologize for the inconvenience and want to thank you for leaving a review. We understand your frustration and are working closely with courier company to figure out why delays are occurring and how to fix them. Unfortunately, we do not have control over the shipping process once your order is shipped out. Please let us know at support@defacto.com if there is anything else we can help you with. Thank you for your understanding in advance.
DeFacto Customer Experience Center
Reply from DeFacto UK
Greetings,
We are deeply sorry that your shopping experience with us didn't go through as expected. Could you please send us an e-mail at support@defacto.com and provide us with the details of the inconvenience so we can resolve it as soon as possible? Thank you in advance.
DeFacto Customer Experience Center
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.