Elegoo are fantastic. Products are excellent in both performance and value and customer service has been historically excellent too. So why only 4 Stars? Because they use Yodel to deliver th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A little confusing on pricing & discounts, but that was resolved. The "special offer" turned out to be less than spectacular (it's going to take a long time to work through 4kg of black PLA) but the d... See more
I am generally happy with this company's product. I purchased my first 3D printer from them. Even though I had some issues, they stand by their products and support their customers. The after-sales se... See more
Purchased a Centauri carbon Great price quick delivery Awesome 3d printer Shame the colour upgrade won't be coming for it though, disappointed about that, hence 4 instead of 5 stars
Company details
Written by the company
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Contact info
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, China
- info@elegoo.com
- uk.elegoo.com
4.4
Excellent
546 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My first experience with 3D printing
My first experience with 3D printing, once I crossed the hurdle with setting up, I found using the Elegoo Centaur Carbon was straightforward and easy to use. So far I have no complaints and can’t believe what you get for the money.
10 March 2026
I haven't received my order
I haven't received my order. The support have been slow but helpful
3 March 2026
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Your satisfaction is our priority, and we truly appreciate your patience and understanding.
Wishing you a pleasant day.
Best regards,
ELEGOO Team
Couple of things
Couple of things; recently ordered a new FDM printer - Centauri Carbon - and delivery was very fast and well within the promised window
I also had occasion to contact Elegoo support and the response was very fast and extremely helpful. I had to order a replacement part and this was dealt with very efficiently, with updates on the order and delivery
3 March 2026
Great customer service
Great customer service.
There was an issue with the delivery of my pre-order of the Centauri Carbon. However after talking to their customer service team a replacement was promptly dispatched and delivered.
8 August 2025
Great fast delivery
28 February 2026
vac seal bags are they worth it?…
have only used 1 bag and found that it isnt air tight so a bit of a waste of time and money, postage was very expensive over £10 for a £12 product. but saying that the delivery was quick.
i think i've solved the issue of the leaking, it appeared to be the membrane was sticking. and now seems to work
6 March 2026
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Centauri Carbon
I’ve recently bought the Centauri Carbon which is replacing an Ender 3 Pro. First off, what a difference! The Centauri is so good! Really good value for what you get.
The quality is so much better and it prints many times faster than the Ender. On the Ender i was printing at 25mm/s and the new machine I’m around 300mm/s.
I’ve dialled in the filament and not had a single failed print so far.
Delivery was fast but shame the delivery company didn’t use our smart doorbell and just left the printer outside, so that could be improved using a different delivery service.
Overall, I would highly recommend Elegoo.
14 February 2026
All in all, an easy part to replace.
Had to order new film for my resin vat. Arrived a few days later.
Instructions on the pack are reasonably easy to follow. But I’d still recommend looking up a YouTube tutorial to be sure and see it done in real time. There’s a lot of screws that you’ll need to keep separate as they relate to different areas of the vat and you don’t want to mix them up.
7 July 2025
I first time 3d printing and this is a…
I first time 3d printing and this is a great printer and great price, plenty of videos online to answer all questions
27 February 2026
Trapped in AI Loop
Trapped in AI Loop - No Human Support for Ticket #503360"
I am in the UK, have a Neptune 4 Max, and am being ignored within your 6-month warranty. “Jett” keeps sending me replacement parts and offers more with minimal advice. Loss of faith. I am rejecting this printer and will soon be contacting trading standards and my bank I’ve tried to amicably get somewhere with it but to no avail. Cannot recommend.
3 March 2026
Unprompted review
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
No contact number only email
No contact number only email
I set back a 3 piece resin printer kit they only refunded for 2
Tracking says they received all 3
This company has zero customer service and even thats is rubbish
18 February 2026
Reply from ELEGOO UK Store
Dear customer,
Thank you for leaving the feedback and letting us know the problem. Fortunately, we got communicated and finally resolved the issue. Appreciate your cooperation and patience.
We will always try our best to improve our product and service.
Once again, we are sincerely sorry for all the inconvenience caused to you by this order. If you have any other questions, please feel free to contact us.
Best regards,
ELEGOO Team
Ordered a new Elegoo Centauri Carbon…
Ordered a new Elegoo Centauri Carbon and within 48hours it was delivered. Fantastic service.
I'd definitely be buying from Elegoo again.
19 February 2026
Elegoo ordering experience was really good.…
Elegoo ordering experience was really good. Kept me up to date about delivery of items.
18 February 2026
Elegoo Neptune 3 Pro
Firstly when I made my order I was unsure of how long it would have taken to arrive, but it was shipped really quickly and the delivery company estimated it would be with me by the Wednesday and it actually arrived on the Tuesday which I was very impressed with as I had only ordered it late Saturday night. I was able to get a very reasonably priced printer and so far I have not had any issues with it. The assembly was easy and there was always the option to ask for help amd advice although I didn't need any it was good to have the option.
14 February 2026
No solution just more questions
Requested solution to Centauri Carbon print coming of bed skewed. i.e. not square by 0.2mm over 100mm measured length. Measured 2 adjacent coners of square part. After sending more details as requested, I have recieved no reply or help.
I am happy with the printer but need this concern rectified.
12 February 2026
Reply from ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.