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Farnell UK Reviews 1,037

•
TrustScore 2.5 out of 5

2.6

Electronic parts supplier
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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the customer service, describing it as unhelpful and difficult to get knowledgeable assistance. Reviewers frequently reported issues with order fulfillment, including significant delays in processing and delivery, with items often not arriving as promised, even when next-day delivery was paid for. Many also noted a decline in overall service quality and reliability. However, some people were satisfied with the product range, finding it extensive and capable of supplying specific or hard-to-find components. A few customers also mentioned receiving their orders quickly and accurately, with some products meeting their specifications and working well.

What people talk about most

Order

People report ambiguous experiences with order. While some customers state that everything they ordered... See more

Product

Reviewers mention ambiguous feedback about product. Many customers appreciate the wide range of products,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast and accurate... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report that the customer service... See more

Service

Customers consistently note negative experiences with service. Many reviewers describe the overall customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Largest range of components warehoused in the UK. Reasonable prices. But delivery. Don't expect next day. I hardly ever get that. For example, today's order I made last Wednesday evening and I just go... See more

Company replied

Rated 3 out of 5 stars

Edit - to be fair they did respond and provide assistance to overcome my issue, it caused a lot of stress and the assistance nearly messed up but it made it I placed an order on Friday, desperat... See more

Company replied

Rated 3 out of 5 stars

Good - It has a wide range of products, probably as good as any other mainstream generic distributor of electronic components (RS/Mouser/Digikey). There is normally good product specification docume... See more

Company replied

Rated 1 out of 5 stars

Awful, Awful Awful - Some clever person at Farnell Sacked all the UK service staff - Now the overseas staff simply Lie to get you off the phone. Items ordered for next day delivery don't turn up - P... See more

Company replied

Company details

  1. Electronic parts supplier
  2. Electrical equipment supplier
  3. Factory equipment supplier
  4. Industrial equipment supplier
  5. Measuring instruments supplier

About Farnell UK

Written by the company

ACCESS
To power your success, we provide 24/7 access to the products you need, a wide selection of services, and dedicated customer support every step of the way.
• Over 1 million products in stock
• Over 2,000 leading suppliers
• Fast & reliable delivery
• Technical support 24/5
• Fast growing Industrial product range

ASSEMBLE
We understand the magnitude of successfully completing your projects and driving innovation. Therefore, we are committed to helping you assemble everything you need to bring your vision to life.
• Dedicated customer service team supporting you via online chat, email, phone or in person
• Technical resources library with articles, white papers, video tutorials, podcast, and more
• Fast & reliable delivery
• Fast quoting and online quotes
• eProc tools for efficient ordering and spend management journey

ASPIRE
With Farnell by your side, aspire to achieve new frontiers and innovate like never before.
• Expert advice, courses, and trainings
• 3,000+ new products added monthly on average
• By ordering from Farnell, you are helping the environment, people, and the planet
• Over 890,000 members of element14 Community to connect to, exchange ideas, and share vision

ACCESS ASSEMBLE ASPIRE

Written by the company

The right components for tomorrow's success.
Farnell is a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. We’ve been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Everything fine

Everything fine. Arrived promptly. As the item is for a gift, I can't comment specifically on it

25 January 2023
Unprompted review
Rated 4 out of 5 stars

Great branded materials and…

Great branded materials and equipment.Details are really helpful too. Shipping to Saudi Arabia is a bit expensive though, sometimes even more than the goods itself. I wish there were more pictures of the product from different angles.

28 January 2023
Unprompted review
Rated 5 out of 5 stars

Very pleased .

Delivery to NI was free and the item ordered arrived within 48 hours . Excellent service .
I ordered a Pro Elec oil filled radiator . A great product . Very satisfied . I will deal with this company again .

24 January 2023
Unprompted review
Rated 5 out of 5 stars

I bought some voltage regulators

I bought some voltage regulators, paid, farnell were very informative and told me who was delivering and when.
It was ups that let me down. Farnell refunded me as soon as I raised the issue. I had waited 10 days after delivery date to make sure UPS. Weren't late.

25 January 2023
Unprompted review

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