Foto.com United Kingdom Reviews 378

They accepted my order and taken my money.
13 days and still waiting, phone is continuously engaged even out of hours ???.
They will not reply to emails giving order number, not given tracking number.
As I have sent 4 emails now does this mean I Will have to get a credit but reading other reviews this is a problem as well.

ordered and paid. confirmation of shipping received over two weeks ago. nothing arrived yet, their email links to track and contact don't work, they don't answer the phone (8 times) so if I were you I would go elsewhere

Queried that I wanted white borders to photo but could not find setting. Reply was a general "We have processed your order" followed by "Case closed" . Their website leaves a lot to be desired. Photos turned up with no borders.

From time pictures taken to prints in hand couple of days.
150 plus good quality 6 x 4 prints including tax and postage for less than £20. Have used Foto.com UK now for some time and just about to place a repeat order.

Ordered an aluminium print, received damaged. I've tried continually to reach out to this company, by email, contact form and phone. Neither tickets from email or their contact form have had a response in over 3 days, and their phone line never has anyone available to answer the call.

My only option at this point is to dispute the payment with PayPal - money is the only thing these zero support companies understand.

Excellent service - v. pleased with the photos.

I have still not received my photos, and in spite of e-mailing to find out where they are, so far have just received a message saying the support staff are looking into my request. But nothing further from them, and the photos have still not arrived. Not happy at all at the lack of response. I know that mail can get lost, but then a complaint needs to be followed up pretty sharpish. And I still want my photos.

So far I've had a very poor experience. Ordering online I was never shown a confirmation message to say my order was received. I'm still waiting to receive a 10 standard photo order over 10 days later. I've now been communicated to in French having ordered on the UK site. Total mess. Not recommended and unlikely I'll be using them again.

I waited 11 days for an urgent order, comunication from the company was pathetic.

Spent hours and hours in my spare time creating a number of photo books, due to very high postage costs I wanted to place one order to cut costs down. When I came to place my order 4 out of the 5 had been deleted from the system. I was informed by Foto.com that projects are deleted after 60 days. And the projects still show up under my projects, its not until you click on it that it says deleted so I was unaware until I tried to add to basket. Customers should be informed of this on the website. Very disappointed, I feel like I’ve wasted a lot of my time!

Order perfect, received in 5 days.
Really happy

Totally unacceptable! They have taken over DKK 6000 from my card without my permission. made two orders that totaled around 800 DKK with shipping. I never got a confirmation email for the orders, but could see that they draw over 6000 DKK from my account which I immediately responded to, for it made no sense.
as it turned out none of my two orders had gone through, which I had spent incredible many hours on, as their website is incredibly poor and slow to upload and is just not user friendly. Really a painful process. Their system cannot upload more than 1500 images, which means you have to make one for ordering, which the system first tells you when trying to check out, so you waste your time
Besides all this, there was an offer that was -50%, but this marketing was complete missleading, as it was only for premium pictures and not the other pictures, but this was not stated on their website. So when I came to check out and was going to pay and used their code to get my -50%, it didn't work, it dawned on me that it was only the premium, so I had to change everything, which again took 100 years. Then I finally got ordered two orders, where all my premium images got automatically after entering the promo code -50% and this was all sizes that automatically got this discount. But then that they took over 6000 kr from me but no order went through.
I have written back and forth with foto.com but again this is a completely slow and tender process, you can't call and get answers quickly, no it is only via email. and have max received two replies per day, which one would think was enough, but since there are only small parts of one's email being answered at a time it is completely useless.
This happened on Sunday and I still do not feel I am closer at getting my money back, I have been told that it has been brought to the right department, but now it is soon Thursday and I really need my money, but have not seen the shadow of them.
I have also asked if I can get the -50% on a new order, as it is the cheapest place, as it was their system that made a mistake and I would have got this discount if there had not been a system error . I got the answer back that I can only get -50% on 10x15 images, which makes no sense when I could get the -50% on all sizes when I entered the promo code. In addition, I really also think they should give something for all the trouble they have given me. and especially give me my money back, this should happen immediately! totally unacceptable!

I placed an order last Saturday and were supposed to receive a confirmation email, this one that never arrived. I contacted the HelpDesk and they said that they did not find the order (the fact is that the € 56.42 was withdrawn from the account), requested some data to try to find the order or to proceed with the refund. I gave the requested data and asked for a quick response. So far no response, no order and no money returned. Simply inadmissible.

Excellent service, thank you.

I used Foto.com as it is one of the only sites that offers a Birthday calendar (calendar that has no specific year so can be used over a longer period). The site is very basic with very few options for formatting - particularly within the date squares which was frustrating. Also, there is a small limit on the number of photos you can add for each page which means collage effects are unavailable. Overall, light years behind other sites.
In terms of customer service, there is noone to speak to and no online chat facility, just an email, which takes days and days between each response. There was a technical glitch which prevented me from adding a picture on a particular date apperture. I had to go back and forth by email response (I asked for a phone number, none was forthcoming). In the end, after literally weeks, the final response was - you will just have to start again. Hours of work literally wasted.
Final complaint, you have to download software onto your computer and then work on it off your computer. This means you cannot share the online version whilst working on it or once finished which was highly inconvenient. Honestly, if any other site would offer a birthday calendar, I would have switched.

On the positive side, once ordered, it came relatively quickly and with good tracking and updates.

Good print service. excellent quality-price. I won't say their quality is excellent regardless the price, but it's excellent overall (quality-price-rapidity in printing).

not as fast as usual and format photos "weird".
When I wanted to use the tracking i was sent a " page error" 404.

Order placed 02Jan for prints, as of 08Feb I still haven't received my order. FOTO have been very good in the past, but on this occasion they have fallen well below their normal level of service.