We received our extendable table which was well packaged/protected. The assembly went well with the instructions and when we encountered a small hiccup during the assembly, customer support was quick... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered goods from Homary ( my first time using them). And noticed that my order was due to be delivered in July. I had already had a chat with a human online and had already explained that I... See more
Company replied
I was trying to buy a product and rang Homary, spoken to Vinnie, who was kind and helpful. Offered multiple solutions like a different colour and perhaps a further discount as a remedy for the extra w... See more
Company replied
Carl was an amazing agent and I got my exchange sorted in less than 3mins. Also happy with the customer service bot as I was able to quickly reach a human agent which is amazing. Not to many filter... See more
Company replied
Company details
Written by the company
Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices. Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Contact info
Unit 3, Kingsbury Business Park, Kingsbury Road, B76 9DL, Minworth, United Kingdom
- +44-800-102-6383
- service@homary.com
- uk.homary.com
4.5
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Berry was very professional and help
Berry was very professional, helpful and efficient. Great customer service
19 May 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and U
Terrible customer service.
Terrible customer service.
First issue..I ordered a ceiling light but when it arrived 10 of the crystals that are meant to slot in the holes were too big. Second issue...the light is led and has 3 light options, except you cannot set it to your chosen light so if I want to use the 3rd light setting I have to turn my light switch on and off 3x just so my desired light is on, mad just mad but apparently this shouldn't be too inconvenient according to customer service. After speaking to him on live chat he asked me to give them a couple of days to look into it, that was now5 days ago. I've emailed homary with no reply, ive tried to start up another 3 live chats and once I explain my complaint they just cut the chat off. I've now just requested a full refund which up to now has not been authorised. So I am just having to sit and wait. Such a shame as I love the chandelier and the quality is good.
UPDATE...customer service eventually got back to me to offer to send the faulty crystals but could take 8-10 weeks, i questioned why they couldn't just take them from another boxed light so to get them within a week as I had already been waiting about 3 weeks just to get to this point. So they then offered to send me a whole new light which would be with me within 7 days. I agreed and approximately 3-4 weeks later I received the light.
So eventually everything was sorted but took way too long and way too much time spent on my side having to sort this simple problem out. I have updated the star rating to 2 to reflect that they did eventually sort it
15 May 2026
Unprompted review
Reply from Homary.com
Dear Customer,
We’re truly sorry to hear that your product did not arrive in perfect condition. This is certainly not the experience we want you to have.
We have emailed you regarding this matter and are happy to assist with a replacement or another suitable solution after the issue is confirmed.
Thank you for bringing this to our attention — we’ll improve our quality checks moving forward.
Kind regards,
Homary social engagement team
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and U
Maxim was very helpful in assisting…
Maxim was very helpful in assisting with a partial refund.
17 May 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and U
Celine - Fantastic Customer Service
I purchased an item from Homary and I had an issue. I contacted live chat and spoke to Celine who quickly and efficiently sort my problem. Highly recommend the live chat and Homary. Thankyou for resolving my query efficiently and fairly.
17 May 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and U
Morgan was really helpful on livechat
Morgan was really helpful on livechat
16 May 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and U
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and U
I am very disappointed with my…
I am very disappointed with my experience with Homary.
By mistake, I ordered the same artwork twice and immediately contacted customer service to arrange a return. It took almost two months to resolve the issue, which is completely unacceptable.
During this process, I had to take two days off work waiting for the collection, and on both occasions the collection service failed to arrive as scheduled. This caused me unnecessary stress and financial loss.
To make matters worse, I was not even refunded the full amount I paid for the product. I find this extremely unfair considering the inconvenience and delays caused by your company.
Another major issue is the lack of proper customer support. There is no direct customer service phone line where customers can speak to a real person, making the entire process frustrating and difficult.
Overall, this has been a very poor customer experience, and I expected much better service and professionalism from Homary.
I would appreciate a full explanation regarding the incomplete refund and appropriate compensation for the inconvenience caused.
15 May 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
Quick response from customer service…
Quick response from customer service (Morgan). Very helpful in changing delivery date.
13 May 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and U
I had an issue related to a product I…
I had an issue related to a product I bought ( it was the wrong product and I wanted to change it for the correct product) and Kevin solved the issue in a fast and uncomplicated way. No stress whatsoever. Thumbs up 👏👏👏
11 May 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and U
Horrible experience, beyond any imagination
Absolutely worst experience so far in my life while dealing with any purchase, If there was any negative rating, we would give that to the max negative. Placed 2 orders, for delivery, Their delivery courier didn’t turn up, 2 of us kept waiting for 2 full working days at the delivery address. Delivery people kept cancelling the delivery at the end of the day saying they couldn’t locate the address. The tracking map showed they never came to the address at all and cancelled from many miles away. Contacted customer service numbers who were also useless and kept deferring and increasing more work by not helping at all. We put a deadline while on phone with them by which if the order is not delivered, we will cancel both orders. Not surprising, item was not delivered by that deadline. As stated we cancelled both orders in writing by emails to them on Friday as clearly mentioned in my phone communication with them. Guess what, the item were delivered to the office in our absence on Monday Lunch time. In the meantime we bought the furniture from another vendor on the weekend and started setting them up. Now the Homary are not collecting the delivered parcel (despite us cancelling them in writing over 48 hours ago) despite several emails and phone calls by us ever since. This is clear harassment and bullying. The office is small and we cant function. Upon repeated email and phone call requests from us, finally someone responded with a whatsapp number. The person was Saul (Customer Service Manager, Homary
WhatsApp: +1 (909)-808-9057). They didn’t bother to take responsibility of their wrong actions and dumping the order in our office despite cancelling them 2 days ago. They also said that they will do a favour to us by waiving off the collection fee and the item will be picked on Tuesday. Again one of us kept waiting for the whole day to ensure that the parcel is taken back but again no one turned up.
The experience with Homary has been absolutely horrible so far. Homary team is nonresponsive, unprofessional, unapologetic and don’t care about the time and loss of business caused by their actions (massive opportunity cost). They should get the parcel collected asap and compensate for the lost revenue and time while sorting out the mess created by their team.
Learning points- NEVER ever buy anything from Homary again, buy only if you want to be harassed, bullied and want to lose money and mental peace. We will ensure that no one in our circle and otherwise as well had to go through a similar experience. The saga hasn’t finished yet, purchase was done on 26/4/26 and the parcel is still blocking our office since 4/5/26 and making the office non-usable as of 12/5/26. We are constantly calling and emailing them but they are nonresponsive and the ordeal is still ongoing. Please do NOT do any business with HOMARY at all, They are absolutely unprofessional. We are taking serious legal opinion to make them accountable and make them compensate for the lost business and opportunity cost.
12 May 2026
Unprompted review
Reply from Homary.com
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We would like to reach out to you, but we are sorry we failed to find your order information. Would you please kindly tell us your order number? Or you can call or email us; we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards, Homary’s social engagement team
We had a notification from an unknown…
We had a notification from an unknown carrier and was not sure if was for Homary or a scam.
One quick What’s App and we were informed that this was not connected to Homary, they also provided an update on our order.
Very good customer service.
11 May 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Beautiful lamp very appealing give…
Beautiful lamp very appealing give beautiful look in my room very happy with the product
15 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Winnie is super helpful!
8 May 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Absolutely terrible quality
Absolutely terrible quality. Instructions are terrible. Takes months to arrive. A full refund would be the least you can do.
8 May 2026
Unprompted review
Reply from Homary.com
Dear Customer,
Thank you for sharing your thoughts. We’re sorry to hear that you felt the product didn’t offer good value for the price.
We carefully select materials and craftsmanship. We believe that a product's true worth is measured by the satisfaction of our customers. We are committed to learning from this and earning the trust of those who choose us.
We would like to reach out to you with a proper solution, but we are sorry we fail to find your order information. Would you please kindly tell us your order number? Or you can call or email us, we will surely get back to you and resolve the issue promptly.
Email: service@homary.com
Contact number:
+1-888-603-9888(USA)
+44-800-102-6383(UK)
+61-1800-700-888（AU）
+12023013539（ES/FR/DE）
Kind regards,
Homary social engagement team
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Great communication
Great communication. Thanks Morgan for all the updates and prompt replies about our delivery. Much appreciated.
7 May 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Great service
Great service from Spencer! He was super efficient, solved my problem quickly and was really helpful. The product is beautiful with excellent quality. 10/10, highly recommend!
15 April 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Yana was very helpful
Yana was very helpful and provided several clear and unambiguous options for me to select from while resolving my product issue. Communication was prompt and we resolved the problem quickly.
6 May 2026
Unprompted review
Reply from Homary.com
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.