Good service and delivered on time. Only downside was that the parcel was left outside the front door and no attempt was made to even ring the doorbell to give an indication of delivery.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The UPS shipping company behaved outrageously, claiming that the shipping details were incorrect even though accurate details were provided that were checked again. UPS did not use the email provided,... See more
Delivery date given but towards the end of the time period I received an email saying driver time limits were going to prevent delivery due to traffic issues during half term week. Alternative date gi... See more
Interparcel are the only comparison site I will use for booking deliveries. They are exceptional. Have used them now for many years. On line chat only takes a few minutes to connect. Very helpful peop... See more
Company details
- #23 of 33 best companies in Courier service
About Interparcel
Written by the company
Interparcel, the UK's favourite online parcel comparison & booking website, offers discount parcel delivery services to over 220 countries & territories around the world. We only work with the best couriers available including UPS, FedEx, TNT, DPD, ParcelForce, CitySprint, DX and many more to offer you the best services with the lowest prices possible.
With over a decade of industry experience, you can rely on Interparcel to get your parcels and packages delivered safely and at an affordable price!
THE BEST SERVICES AT THE BEST PRICES!
Written by the company
- Sending parcels and pallets online should be quick and simple. That’s why we’ve partnered with some of the best couriers around the world to offer convenient drop off and collection services to suit both small businesses or individual shippers. You can get an instant quote by entering your parcel’s dimensions and weight in our handy Quote Tool.
- EXCEPTIONAL CUSTOMER SUPPORT!
- At Interparcel, we’re obsessive about customer service. Unlike other courier comparison sites, we don't hide behind screens and chatbots. We have a real-life, UK based team of parcel experts on-hand, seven days a week, to help our customers on the shipping process. Our support team deliver friendly, efficient and helpful support over the phone, live chat, contact form, or email.
- ECOMMERCE INTEGRATIONS!
- Create a free web account with us and you will have access to a range of excellent tools to help streamline your shipping needs. We've integrated with many popular shopping cart platforms, so our customers can manage all their orders in one place and dispatch parcels with ease.
Contact info
Gatwick Road, RH10 9RD, Crawley, United Kingdom
- 0333 3000 700
- customerservices@interparcel.com
- uk.interparcel.com
4.0
Great
89k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use services and quite pocket…
Easy to use services and quite pocket friendly. I just discovered them today and I think I'll be using their services for parcels.
10 June 2026
Glitchy Website
It took four attempts to book my shipment due to glitches in the booking process:
* First attempt I was told the session had expired.
* Second attempt I couldn't pick a collection date or time.
* Third attempt wouldn't let me pre-pay duty.
* Fourth attempt worked a charm.
Fingers crossed everything goes OK from here!
10 June 2026
No problems
10 June 2026
Speedy
Speedy, efficient delivery. The parcel was in good condition and had been carefully handled - especially important in view of the FRAGILE lables.
5 June 2026
product arrived in a timely manner.
product arrived in a timely manner this was well appreciated, hopefully my sender will use there services again thanks.
5 June 2026
Very straight forward to use and the…
Very straight forward to use and the whole process from booking the collection to the actual delivery was completely hassell free
5 June 2026
Super fast delivery to the Netherlands!
10 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry that the parcel was not collected within the requested timeframe. Unfortunately, collection times are requested rather than guaranteed, and on occasion the courier may collect later than expected. I am very sorry.
Kind regards, Kayleigh, Interparcel Team Leader
Fast and easy
10 June 2026
The great delivery guy waited for us to…
The great delivery guy Deep waited for us to get to the front door to actually hand the parcel over really nice guy. Unlike some del drivers who just dump it on the drive way.
9 June 2026
The delivery was fast and well…
The delivery was fast and well communicated, but the package was dropped/left on my doorstep as i was not home, rather than handing it to a neighbour.
Lot of risk of rain damage or theft!
3 June 2026
GOT NEGETIVE FEEDBACK ON EBAY FOR THIS COMPANIES FAILURE
Waisted whole day for them to turn up and collect my parcel but they failed. Contact them and were told that they will email me but they also failed. Now I’m having to arrange alternative. I’m hoping that I’ll be refunded my money as this company absolutely failed me and caused me to get a negetive feedback on my eBay account
10 June 2026
Unprompted review
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry for the issues surrounding your order. Could you please email your order number to trustpilot@interparcel.com so that we can investigate this matter further? Once we receive your details, we will be happy to look into this for you. Please accept our sincere apologies for the inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
I’m an American
I’m an American. First time using any shipping overseas. Kept me up to date on where my package was. No complaints.
4 June 2026
Helpful delivery duo
I could not have asked for more. Above and beyond. My parcel arrived on time, the two people in the van asked where I would like the heavy item placed - it was a very heavy set of wooden garden steps - they placed it exactly where I needed it, and were extremely polite and helpful. I was impressed and told them. One introduced himself as John.
9 June 2026
One went the other has not
One parcel has been picked up and will be delivered the other has not.There are differing stories from the staff.
4 June 2026
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry for the issues with one of your orders. I can confirm that this matter has been raised internally with the courier for further investigation. Please accept our sincere apologies for the inconvenience caused, and thank you for your patience while this is being looked into.
Kind regards, Kayleigh, Interparcel Team Leader
The service was great and fast I will…
The service was great and fast I will recommend this product to my friends and family.
4 June 2026
Professional and efficient
9 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.