Good service and delivered on time. Only downside was that the parcel was left outside the front door and no attempt was made to even ring the doorbell to give an indication of delivery.
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Review summary
Created with AI, based on recent reviews
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The UPS shipping company behaved outrageously, claiming that the shipping details were incorrect even though accurate details were provided that were checked again. UPS did not use the email provided,... See more
Delivery date given but towards the end of the time period I received an email saying driver time limits were going to prevent delivery due to traffic issues during half term week. Alternative date gi... See more
Interparcel are the only comparison site I will use for booking deliveries. They are exceptional. Have used them now for many years. On line chat only takes a few minutes to connect. Very helpful peop... See more
Company details
- #23 of 33 best companies in Courier service
About Interparcel
Written by the company
Interparcel, the UK's favourite online parcel comparison & booking website, offers discount parcel delivery services to over 220 countries & territories around the world. We only work with the best couriers available including UPS, FedEx, TNT, DPD, ParcelForce, CitySprint, DX and many more to offer you the best services with the lowest prices possible.
With over a decade of industry experience, you can rely on Interparcel to get your parcels and packages delivered safely and at an affordable price!
THE BEST SERVICES AT THE BEST PRICES!
Written by the company
- Sending parcels and pallets online should be quick and simple. That’s why we’ve partnered with some of the best couriers around the world to offer convenient drop off and collection services to suit both small businesses or individual shippers. You can get an instant quote by entering your parcel’s dimensions and weight in our handy Quote Tool.
- EXCEPTIONAL CUSTOMER SUPPORT!
- At Interparcel, we’re obsessive about customer service. Unlike other courier comparison sites, we don't hide behind screens and chatbots. We have a real-life, UK based team of parcel experts on-hand, seven days a week, to help our customers on the shipping process. Our support team deliver friendly, efficient and helpful support over the phone, live chat, contact form, or email.
- ECOMMERCE INTEGRATIONS!
- Create a free web account with us and you will have access to a range of excellent tools to help streamline your shipping needs. We've integrated with many popular shopping cart platforms, so our customers can manage all their orders in one place and dispatch parcels with ease.
Contact info
Gatwick Road, RH10 9RD, Crawley, United Kingdom
- 0333 3000 700
- customerservices@interparcel.com
- uk.interparcel.com
4.0
Great
89k reviews
Asks customers to review
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I booked a parcel Friday morning for…
I booked a parcel Friday morning for next delivery and it hasn't arrived yet and probably won't until Monday when it should of been Saturday
1 June 2026
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry that your parcel does not appear to have been collected from the store. We have emailed you today with further instructions and information regarding the next steps. Please accept our sincere apologies for any inconvenience caused, and thank you for your patience.
Kind regards, Kayleigh, Interparcel Team Leader
epic fortnite gaming
1 June 2026
Easy to import products from UK and pay…
Easy to import products from UK and pay taxes. Informed during all the process by email.
1 June 2026
Goodbelivery delivery just did not have the…
Good delivery just did not have the position of our house .
1 June 2026
Appallingly bad service…
It's day 3 and I still have not had my order collected. How many more days am I supposed to wait indoors for the courier?
4 Days later and despite assurances I've had to cancel and go with another company. Worst shipping /courier service EVER!
DO NOT USE this useless company!
3 June 2026
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry that your parcel was not collected on the requested date. I can confirm that this issue has been logged with the courier, and the collection has now been rebooked for today. Please accept our sincere apologies for the inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
Consistently reliable
I have used Interparcel for years and they are consistently reliable.
1 June 2026
So originally booked a collection for…
So originally booked a collection for 5th June. You emailed to say it had to be 6th. Then your courier tired to collect on 30th, 2nd and 4th. I rang on 5th to ask if 6th would go ahead. I was told you would email to confirm. I've received no information. Really poor.
28 May 2026
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry that your parcel has not yet been collected. We have logged this issue internally with the courier, and the collection has now been rebooked for tomorrow. Please accept our sincere apologies for the inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
I will complete reviewing once my…
I will complete reviewing once my parcel will reach at its destiny otherwise system was mooth all done easily
5 June 2026
After receiving Notification of pick-up…
After receiving Notification of pick-up 8.00 am till 21,00pm nothing.
email to say pick-up next day. Nothing
Here i am Saturday morning still with parcel.
Never again
Ay
2 June 2026
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry that your parcel has not yet been collected. We have logged this issue internally with the courier, and the collection has now been rebooked for tomorrow. Please accept our sincere apologies for the inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry that you have not yet received your parcel. According to the latest tracking information, the goods are currently out for delivery today. Please accept our sincere apologies for the delay and any inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
Arrived very quickly
31 May 2026
Reply from Interparcel
Good afternoon,
Thank you for taking the time to leave a review. I am very sorry that your parcel was delayed in transit. We will raise this internally with the courier. Please accept our sincere apologies for the inconvenience caused.
Kind regards, Kayleigh, Interparcel Team Leader
Arrived safe and on time
Large heavy parcel arrived on time and in sound condition and was left where we asked it should be left.
20 May 2026
Excellent service
31 May 2026
My parcel arrived in time
My parcel arrived in time and the courier was a pleasant person.
30 May 2026
The driver left my parcel at the front…
The driver left my parcel at the front door of the stair, didn't ring the buzzer or let me know it was there!
4 June 2026
Reply from Interparcel
Dear Trudie,
Thank you for your review, and I am sorry that the goods were left.
Now that we are aware, we will raise this with our courier partner so it can be addressed internally with the driver.
Again, I am sorry.
Great service
Great service, frequent notifications, and delivery within the expected timeframe.
5 June 2026
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