J. Junaid Jamshed by Janan Reviews 

493
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the clothing and beautiful fabrics, noting that orders always arrive very promptly and securely packaged. People also genuinely appreciate the wonderful long-lasting fragrances and the very helpful support provided by staff members throughout their entire daily shopping journey. However, some people mentioned frustrating issues concerning customer service responsiveness and overly strict return policies that make product exchanges very difficult for buyers. Consumers additionally noted occasional problems regarding incorrect sizing, unexpected color variations between items, or garments completely lacking the desired durability after washing processes.

What people talk about most

Product

Consumers find product quality to be a mix of satisfaction and disappointment, with many reviewers praising... See more

Quality

People report positive experiences with quality, highlighting good clothing designs, excellent fabrics, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items frequently... See more

Price

Users describe ambiguous feelings regarding pricing, as while some customers praise the great prices,... See more

Customer service

Reviewers mention mixed feedback about customer service, with many people praising the helpful and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beautiful clothes, good quality and packaging. However, received the wrong outfit once and when I emailed to inform, I was not sent an apology via email nor a small compensation but was given a refund... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery True to size Good quality fabric Vibrant colours just as seen on website Material is Linen but not for winter, it will suit more for autumn

Company replied

Rated 5 out of 5 stars

Thank you for ask feed back yes when ever I bought the items are perfectly right in size and also price aswell overall love your clothing thank you

Company replied

Rated 5 out of 5 stars

No delays, good quality, items received in good time, decent packaging but could be a bit better, no issues with products being in stock or not. Items had a 'nala' each which was really nice. I have s... See more

Company replied


Company details

  1. Clothing Shop
  2. also in
  3. Ladies' clothes shop
  4. Men's clothes shop

Written by the company

J. was established in 2002 with a unique philosophy to revive the country's cultural heritage and make Shalwar Kameez; the popular wear, and soon became one of the most famous and recognizable clothing brands in South East Asia. It expanded its store network to 100+ outlets nationwide. J. has further expanded globally by opening 20 outlets in the UK, Australia, Canada, New Zealand, UAE, Qatar, to name a few. We pride ourselves on being a complete apparel brand that deals in eastern wear, perfumes, footwear and accessories for women and men of all ages. We work in different categories and textures like silk, chiffon, cotton, cambric, lawn and fabrics that suit the season. Our clothing line reflects current fashion trends with modest detailing. Designs are inspired from Renaissance, Aztec, Fusion, Arabian and other aesthetics. From the humble beginnings of a brand that believed in being Soully East, we have moved forward with more decorative touches to our portfolio and have strung together a loyal base of customers all over the world.


Contact info

4.0

Great

TrustScore 4 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(493)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I have been using J

I have been using J. Janan perfume for my family for more than 5 years, and I absolutely love the smell and how long-lasting it normally is. This was my first time ordering it online from J., and unfortunately, I was very disappointed. When I received the package, it looked different and I honestly thought it might be fake. The fragrance also didn’t last long at all. I even took it to a J. shop and asked if it was original, and they confirmed it was, but also said that the fragrance doesn’t last very long. I’m really upset because Janan is my favourite perfume, and I expected the same quality as before.

18 August 2026
Rated 1 out of 5 stars

Very disappointed with the 5 men’s…

Very disappointed with the 5 men’s kurta pajama suits I bought from here. After just **one wash, the colours faded so badly** that the clothes look completely different. Honestly, you wouldn’t even believe they are the same colours I originally bought. This is extremely poor quality and very disappointing, especially considering the price. **I definitely would not recommend buying from here. Very bad experience.**

15 August 2026
Unprompted review
J. Junaid Jamshed by Janan logo

Reply from J. Junaid Jamshed by Janan

Hi,

Thank you for your review.

We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue as we cannot see your order details.

Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.

Kind regards,
J. Customer Service

Rated 5 out of 5 stars

Once wrong size was send to me.

Once wrong size was send to me.
Mostly quality , packing and parcel service is good.

18 July 2026
J. Junaid Jamshed by Janan logo

Reply from J. Junaid Jamshed by Janan

Hi,

Thank you for taking the time to leave this review.

We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.

Kind Regards,
J.

Rated 5 out of 5 stars
J. Junaid Jamshed by Janan logo

Reply from J. Junaid Jamshed by Janan

Hi,

Thank you for taking the time to leave this review.

We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.

Kind Regards,
J.

Rated 1 out of 5 stars

Bought 12 months old girl baby’s…

Bought 12 months old girl baby’s clothes. Firstly they were costly secondly they were not worth the cost. It has so strange smell to it which is unfortunate and not good for infants. Don’t know how to return plus it’s so much time consuming. I had got it for someone to gift them, but can’t gift this at all.

29 July 2026
Unprompted review
J. Junaid Jamshed by Janan logo

Reply from J. Junaid Jamshed by Janan

Hi,

Thank you for your review.

We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue as we cannot see your order details.

Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.

Kind regards,
J. Customer Service

Rated 5 out of 5 stars

It was soo good the quality were…

It was soo good the quality were incredible and the dress were soo good

26 July 2025
J. Junaid Jamshed by Janan logo

Reply from J. Junaid Jamshed by Janan

Hi,

Thank you for taking the time to leave this review.

We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.

Kind Regards,
J.

Rated 2 out of 5 stars

Online stitched suit

I ordered a set online and without checking in the daylight, I hand washed it so that I could wear it the next day. After washing and drying I found out that the shirt & the trousers were of different shades. I contacted the company and they said they can't replace or refund because their policy is that they will only refund or exchange if unwashed and unworn. I'm extremely unhappy about it.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Hey I am Usman Virk

Hey I am Usman Virk
I was visit today Junaid Jamshed Shop in Greenstreet
I want to buy a dress, my wife it’s very good experience
Muaaz is very kind He was help me to find a size. He’s very nice Customer Service is great,man
It’s not the first time help his many time before

Thanks, Maaz

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience.

Very disappointing experience.

I purchased this outfit as an Eid gift, and unfortunately, it turned out to be of extremely poor quality. Upon first use, black fibers started coming out of the fabric and spread all over the body and inner clothing. To make matters worse, when the outfit was washed the same day, it released a significant amount of color.

The outfit was damaged after just one use, which is completely unacceptable.

I would not recommend this product.

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience i am very unhappy…

Very bad experience i am very unhappy 1st ordered for my daughter right size 12 but it was small size and my daughter wear every where same size 12 they are perfectly fit then send back ordered another 1 i paid 3 times postage which is very bad even it wasn't my fault more bad thing they have give you only 7 days return time no customers service if you want to talk with any1 no1 is there so very bad experience i ordered becoz of Junaid Jamsheed overall very poor experience never shop again

18 March 2026

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