No warning in the app about the preauth amount being £45 (per session), and you have to DIG through the FAQ pages to find out how long it takes to release (3-5 days, sometimes longer). So now out of p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Useless network. 7th April at bank of three Mer chargers. One blocked by overstayer (not Mer fault) one not working. Untethered only worked with operator assistance. 11th April - bank of four charger... See more
Company replied
Charged my vehicle overnight I stopped charge and presumed the price 17 ..it said at the end was it . I now have a pending payment comming out for 27… and I do t no why how’s electric charging the fut... See more
Company replied
I visited the Mer charging station at the Gateway Cafe, Cotswold Water Park. I had a little bit of trouble because the post I tried first wouldn’t read my Octopus Electroverse card, but I moved to ano... See more
Company replied
Company details
About Mer UK
Written by the company
Mer is a European EV charging company owned by Statkraft, Europe’s largest renewable energy generator. Through our extensive experience within renewable energy and electric mobility, we are combining both to power the shift towards a purer way of transportation. In the UK we specialise in trusted charging solutions for EVs that keep businesses, local authorities, and drivers moving faster, cleaner, and better. From depot charging for large commercial fleets to public sector organisations with a portfolio of sites we provide end-to-end, bespoke EV charging solutions.
Visit Website
Contact info
Unit 54, Consett Business Park, DH8 6BN, Consett , United Kingdom
- 03300562562
- info.uk@mer.eco
- uk.mer.eco
1.8
Poor
84 reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company and made everything super…
Great company and made everything super simple from start to finish. Very happy with our charger.
23 November 2021
Unprompted review
Reply from Mer UK
Thank you for taking the time to leave us this review James. Really pleased to hear that you are happy with your charger and that your experience was a great one.
You know where we are if you need anything else.
Thanks again
Katie :)
Very happy
Very happy
Good customer service from start to finish and the product is excellent.
really pleased thank you
17 November 2021
Unprompted review
Reply from Mer UK
Hi Sean, thank you so much for taking the time to leave us this five star review.
We're really happy to hear that you experienced a high level of customer care and that your Easee home charger is meeting your expectations.
Thanks again
Katie :)
Best company I have ever dealt with.
Best company I have ever dealt with.. very good customer service.. staff with good product knowledge and problem solving skills excellent.. engineer/electrician who installed the point was really good and I would definitely recommend electronics for home charging solutions
11 November 2021
Unprompted review
Reply from Mer UK
Thank you for taking the time to leave us a Trustpilot review Sathish. We strive for excellence in everything we do, so we're delighted to hear that you received a high level of customer service.
Thanks again for your valued custom.
Katie :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.