Always apprehensive buying stuff advertised on social media especially when it comes to weight loss. However, after piling on the pounds from comfort eating after losing my husband a few months ago I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have placed 2 orders so far with Protein.com. The flavors I have tried are Banana, iced cappuccino and Lemon Curd. Banana is by far my favorite. They taste so nice, are great for breakfast replaceme... See more
Company replied
I have tried so many items on tick-tock shop to help with losing weight but nothing compares to your protein shakes I did not think I would be able to drink them as I have a very sensitive tounge if I... See more
Company replied
So so easy to order from website and delivery is super quick. Customer service is amazing if needed. The flavours are outstanding can’t actually say there’s any I don’t like altho i have my favour... See more
Company replied
Company details
Written by the company
As Scandinavia’s #1 female wellness brand, we’ve been empowering women since 2017. Leading the protein revolution with over 1 million customers, our specially formulated protein powders and vitamins help women lead healthier, stronger lives. Plus, we offer free next day delivery across the UK, so you can get the products you love, fast! 🙌🏼 🇬🇧
Contact info
United Kingdom
- uksupport@protein.com
- uk.protein.com
4.7
Excellent
3K reviews
Replied to 44% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant I’ve lost a few pounds using…
Brilliant I’ve lost a few pounds using this product now got other family trying it really good and tasty i like chocolate fudge and strawberry and white chocolate
2 May 2026
Unprompted review
Reply from Protein.com
Hi Jean O'reilly,
Many thanks for sharing your success with our team!
Getting the whole family involved is the ultimate compliment! We are so glad you've shed a few pounds and are loving the chocolate fudge and strawberry & white chocolate flavours. Whenever the rest of the family wants to try a tub of their own, our next-day shipping service will have them sorted overnight!
-Protein.com Team ❤️
My address was wrong on the order
My address was wrong on the order, but they emailed me and said they could not change it. It was AI replying. Not possible to actually speak to a person. No contact number. DONT BOTHER using them. There Computer generated replied and said the same thing again: Please check with any household members or neighbours as they may have received the package on your behalf or left in a safe place nearby. We trust you have received your package, we hope you love our amazing products! They are a joke…
30 April 2026
Unprompted review
Reply from Protein.com
Hi Michael,
Thank you for getting in touch with us about your details. We are currently experiencing a wonderful surge in demand with thousands of customers loving the product, and we are doing everything we can to cater to all orders properly during this busy time. We are also receiving a large volume of messages across our channels, but please be assured that we handle these concerns properly and our team is actively working through our inbox to ensure every customer receives the care and attention they need.
- Protein.com Team 🩷
I was very sceptical at First ordering…
I was very sceptical at First ordering this.
Not having protein shakes before. I chosen the banana shake wow it just tastes like banana. I would highly recommend, very fast delivery. I would be ordering again only trouble is there’s that many flavour’s to choose from.
1 May 2026
Unprompted review
Reply from Protein.com
Hi HAMMERSLEY,
We are absolutely thrilled to read your wonderful feedback today!
It can definitely feel like a bit of a gamble trying protein shakes for the first time, so we are over the moon that the banana flavour completely wowed you! Tasting just like a real banana milkshake is exactly what we aim for. The massive range of flavours can make choosing your next one a proper challenge, but don't forget—whenever you finally decide, we process next-day shipping to get your next choice straight to your doorstep!
-Protein.com Team ❤️
Order still hasn’t arrived 3 days later…
Order still hasn’t arrived 3 days later despite offering next day delivery. Ignoring emails after saying it would be dispatched yesterday.
28 April 2026
Unprompted review
Reply from Protein.com
Hi Vicky,
We know you are keen to receive your items, and we are working hard to get them to your door. We are currently receiving a massive wave of orders from customers who are absolutely loving the effects of our products, and our team is fully committed to making sure we cater to every dispatch properly. We are also managing a very high volume of incoming enquiries at the moment, but please rest assured that we handle these concerns properly and are dedicated to answering your emails as fast as we can.
- Protein.com Team 🩷
Really quick delivery and honestly the…
Really quick delivery and honestly the nicest protein shake I have ever had. Even mixed with just water it is thick and creamy and if you use the shaker there is no crunchy bits. Choc mint is currently my favourite!
31 March 2026
Unprompted review
Reply from Protein.com
Hi Amber-Rose Bates,
Thank you so much for sending over your wonderful feedback!
Hearing that ours is the nicest protein shake you’ve ever had has made our day! It’s brilliant that you're getting such a thick, creamy texture with just water and no crunchy bits at all. Mint chocolate is a proper winner. We'll make sure our lightning-fast next-day shipping keeps your favourite flavour stocked up!
-Protein.com Team ❤️
Love the protein shakes
Love the protein shakes. Have even started putting the shakes in lolly moulds whilst the good weather is out ;)
30 April 2026
Unprompted review
Reply from Protein.com
Hi J. Pearson,
It means the world to us that you've shared your experience!
Now that is an absolute genius idea! Making the shakes into lollies for the good weather sounds incredibly refreshing and delicious. We love the creativity. Should you need another tub to make your next batch of ice lollies, remember we process next-day shipping to get it to you tomorrow!
-Protein.com Team ❤️
my order came packaged well and very…
my order came packaged well and very quickly.
I bought a different flavour chocolate orange which is really tasty
27 April 2026
Unprompted review
Reply from Protein.com
Hi customer,
Many thanks for sharing your lovely comments with us today!
We are so glad to hear that everything arrived safely and perfectly packed! Chocolate orange is such a classic and yummy choice. Whenever you're tempted to test out another one of our flavours, our swift next-day shipping service will have it at your door in no time.
-Protein.com Team ❤️
Lovely powder great taste and love that…
Lovely powder great taste and love that it goes so smooth with the shaker alone no lumps like some others I have had to use a blender for definitely recommend
13 April 2026
Unprompted review
Reply from Protein.com
Hi Jodie Jones,
We genuinely appreciate you taking the time to post your review!
There is honestly nothing worse than a lumpy shake, so we are over the moon that our powder goes completely smooth with just a quick shake! Dusting off the blender is officially a thing of the past. Thank you for the high recommendation, and we'll keep our next-day shipping running like clockwork for you!
-Protein.com Team ❤️
Easy to use taste absolutely amazing
Easy to use taste absolutely amazing
1 May 2026
Unprompted review
Reply from Protein.com
Hi David Melia,
Cheers for sending us your fantastic comments!
Short, sweet, and spot on! We are so pleased to hear that you find the shakes so easy to use and absolutely delicious. If you ever find yourself running low, don't forget we offer next-day shipping to keep you right on track.
-Protein.com Team ❤️
Weight loss protein shakes real deal
I have tried so many items on tick-tock shop to help with losing weight but nothing compares to your protein shakes I did not think I would be able to drink them as I have a very sensitive tounge if I can taste something I can not drink it. Your protein shakes are a game changer they are so thick and creamy I do mine with water they taste of milk shake. So yes very good for weight loss they are so delicious 😋 thankyou for letting us try all the different protein shakes and at amazing prices
8 April 2026
Unprompted review
Reply from Protein.com
Hi Barbara Limb,
We are absolutely delighted to read your fantastic story today!
TikTok shop has a lot of choices, so hearing that nothing compares to our shakes is amazing! Having a sensitive palate can make finding a good shake a proper nightmare, so we are absolutely chuffed that you find them thick, creamy, and just like a real milkshake with water. Thank you for the lovely note on our pricing, and we'll ensure our next-day shipping keeps your routine running smoothly!
-Protein.com Team ❤️
Would literally give 0 stars
Would literally give 0 stars. I got my order it was burst everywhere I emailed to say and stated I didn't want a replacement due to going holiday which was ignored and very rudely told thats what was happening. My second replacement sent and again burst everywhere I stated I wouldn't consume due to allergies and cross contamination being a risk and again stated I would prefer a refund again it was ignored and I was told they don't do refunds due to cross contamination so instead of refunding me 35 pounds they send me x3 products all burst. Customer service is awful as they are nothing but rude.
22 April 2026
Unprompted review
Reply from Protein.com
Hi Rachael,
We always aim for our items to arrive in immaculate condition, and it is brilliant to see so many people across the country loving the product at the moment. We are currently navigating a massive surge in orders, and our fulfillment team is fully focused on making sure we cater to every package properly so it reaches you safely. We are also managing an exceptionally high volume of messages right now, but please be assured that we handle these concerns properly and are working through our inbox to ensure all customer issues are looked after.
- Protein.com Team 🩷
Extremely fast delivery
Extremely fast delivery. Affordable prices and the protein shake is very tasty and easy to mix together. Some great flavours tried a few now and all taste great.
28 April 2026
Unprompted review
Reply from Protein.com
Hi Cheryl Jallow,
Thank you so much for sharing your thoughts with our team!
We love keeping things fast, tasty, and affordable! It’s brilliant that you’ve tried a few of our varieties now and found them all so easy to mix and delicious. Our team will keep working hard to make sure our extremely fast next-day shipping keeps delivering the goods for you!
-Protein.com Team ❤️
This stuff is amazing the flavors are…
This stuff is amazing the flavors are great and they really do fill you up.
30 April 2026
Unprompted review
Reply from Protein.com
Hi Sonya Breen,
We are incredibly grateful for your lovely review today!
"Amazing" is exactly what we strive for! We are delighted that you are loving the great flavours and that they are doing a proper job of keeping you full. Remember, whenever you're ready to restock, we process next-day shipping to get your tubs to you instantly.
-Protein.com Team ❤️
I ordered my 1st two tubs of shake…
I ordered my 1st two tubs of shake about a month ago (banana & Mango) both delicious I take a shake in the morning and another at lunchtime and they keep me full until teatime when I have a proper meal, iv already lost 5lb which is great as iv tried everything to lose the menopause belly and nothing has worked previously. Iv also started taking the day fat burner tablets so we’ll see how things go with those plus iv also ordered another few flavours which arrived yesterday (raspberry & white chocolate and another banana) which so far is my favourite. Delivery is so quick I only ordered on Tuesday and it arrived Wednesday morning amazing delivery time. I’d like to try the blueberry one and the pineapple/ coconut next. So far iv tried the
Strawberry
Banana 2nd tub
Mango
Raspberry/white chocolate
All taste amazing and aren’t powdery at all.
1 April 2026
Unprompted review
Reply from Protein.com
Hi Doris Stewart,
Thank you so much for sharing your brilliant progress with our team!
Losing 5lb and tackling that stubborn menopause belly is absolutely fantastic—well done! You've tried a wonderful variety already, and we love that banana is holding top spot for you. It's great that our ordering process hit the mark, and since you loved that Tuesday-to-Wednesday next-day shipping turnaround, we'll make sure your next batch of blueberry or pineapple & coconut is just as speedy!
-Protein.com Team ❤️
Ordering was easy and delivery was next…
Ordering was easy and delivery was next day, shakes taste amazing and do keep you full, I have one for breakfast and one for lunch, after 3 weeks I’ve lost 4lbs.
Definitely recommend
25 April 2026
Unprompted review
Reply from Protein.com
Hi Joanne,
It’s wonderful to read your lovely feedback today!
Dropping 4lbs in 3 weeks while feeling completely full is a massive win! We're so glad the breakfast and lunch routine is working beautifully for you. Since you enjoyed our effortless ordering and next-day shipping, we'll make sure we keep up the high standard for your next top-up!
-Protein.com Team ❤️
Reply from Protein.com
Hi Mrs Holland,
We are absolutely thrilled by your brilliant review!
Thank you so much for the recommendation! We always want to provide the best value possible, so we're glad you enjoyed our free delivery and great service. For your future orders, we’ll make sure our next-day shipping gets your items straight to your doorstep without delay.
-Protein.com Team ❤️
Reply from Protein.com
Hi Sandra Cookson,
Thank you so much for taking a moment to leave us a review!
We like to keep things simple and efficient—delicious shakes and quick delivery! We're so glad you're pleased with your order, and our team will keep processing next-day shipping so you can always count on us for a speedy delivery.
-Protein.com Team ❤️
The shake
The shake. taste lovely and the delivery was very quick. The only criticism I have is im sure i ordered chocolate for my last order but I got banana instead. But it was fine as the banana was very nice.
1 April 2026
Unprompted review
Reply from Protein.com
Hi J scarff,
We truly appreciate you taking the time to share your experience!
We are so sorry about the mix-up with the chocolate and banana flavours! We are incredibly grateful for your understanding, and we're so glad the banana turned out to be delicious anyway. We will be extra careful next time, and our super quick next-day shipping will ensure your correct tub arrives in no time.
-Protein.com Team ❤️
Reply from Protein.com
Hi MRS TRACEY WRIGHT,
Many thanks for sharing your lovely comments with our team!
Consistency is key for us, so hearing that you always get good delivery makes us very proud. When you're ready for your next tub, we'll be right here with our next-day shipping to ensure it arrives exactly on time as always.
-Protein.com Team ❤️
All came very fast
All came very fast, great offers on and they all taste lovey, my fav at mo in banana
12 April 2026
Unprompted review
Reply from Protein.com
Hi Luan Owen,
We are absolutely delighted to read your lovely review today!
Banana is such an amazing choice, it's definitely a crowd-favourite at the minute! We are so pleased you're loving the taste and bagging some brilliant bargains with our offers. Our team will keep our next-day shipping service running super fast for your next haul!
-Protein.com Team ❤️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.