Tilley Endurables UK Reviews 

I have owned my Tilley hat for around 6 years, a small hole appeard just above the rim, although it has a lifetime guarantee I wasn't sure if it would be honoured.
I contacted customer services and was amazed at how easy & fast it was to complete the claim form and receive my replacement hat.

So sad. I bought the hat with a lifetime warranty from the original company. It's since been bought and sold twice, and it shows. A friend asked about my hat, because I'd travel about it before, and this is what I wrote - "Morning! I've got a Tilley, which has a lifetime warranty. Expensive at £70 but I've already claimed my warranty once and it's a life goal to claim at least twice more (every 15 years). The replacement is notably lower quality though, for example the brim edging went floppy really quickly. I, of course, bought some hat wire and opened the seam and it's okay again, but sadly I would not recommend any more. The original had more detail of higher quality, the replacement has material fraying around one of the (thinner) brass eyelets after only a year." I will add that they honoured the warranty quickly and with no squibbles, it's just a much cheaper hat.

Although the order took a while to arrive, luckily I had allowed enough time for it to arrive for my husband’s birthday.

The hat was a great success. Not only did it fit (he has a notoriously big head) so the measuring guide worked, but it also looks really good too.

I have not given him the other items yet as am saving them for Christmas!

My Tilley hat was worn out and looking very shabby. The process for replacing it under the lifetime guarantee was straightforward. Clarisse was very helpful, with quick responses. The admin charge seemed quite high, but worth paying compared to the cost of a new hat.

I was disappointed that Brexit induced an unexpected Customs charge

I have reached out to their customer service team several times since the end of September with a simple request for size measurements on a garment.

What should be basic help and guidance readily available on each garment on the website, has instead been an ongoing issue where no resolution is in sight.

5 weeks, or 40 days, to seek advice for garment size measurements is appalling, regardless how far it has to go through the chain. Given the fact that I raised my concerns that I was being forgotton about, someone should've taken ownership given I had raised this several times, but it seems I'm not valued as a customer.

I will not recommend Tilley any further, given I have been a huge advocate in the past.

The products are great, the only issue I have is that delivery time can on occasion be significant, which in this day and age is hard to understand why?

Excellent customer service. Always quick to answer my emails. This time also faster delivery - not that I mind if it takes s bit longer, as long as I know, which i will do as emails regarding delivery are always replied to fast!

Tilley is more than hats. Love the apparels too. Quality made to last.

I eventually got a good outcome after a bit of coming and going. Tilly always kept me informed of progress and we got the issue resolved to my satisfaction.

I'm Canadian and i know the quality, it was worth the extra

Friendly efficient service and true to your word with regard to the lifetime guarantee. I have being wearing Tilleys’ for about 20years and will continue to do so!

Excellent product very quick and efficient delivery I would certainly recommend them to anyone who is looking for a good quality product

I requested a new hat after my previous Tilly started to fall apart after over 20 years of faithful service. The Tilly staff were very helpful and my new hat arrived and I’m now ready for many more adventures in my new hat

Was my first order with Tilley and started badly due to Royal Mail messing up and delivering to the e wrong address. I notified Tilley forwarded the proof of delivery and highlighted my address to help with their investigation.

Due to their process they had to do a refund and rearranged a new order and sent me the link to place the order. 2nd time for delivery and it arrived.

The quality of the items area great, from the stitching and quality of the materials. The assistance from customer service was great.

I have been using Tilley Airflo hat for many years with no problems. I had purchased this in Banff, Alaska.
Seeing the excellent quality, I purchased 5 more Airflo hats online - Tilley United Kingdom.
Order No. UK98477.
Their order form was not very clear and I did not ask for their free promotions - hat pins, free cap and multi purchase discount! I thought it would appear at the check out?! Upon receiving my 5 hats I wrote to Tilley and received a reply saying that I could receive a 20% refund.
Till date I have received no refund from Tilley.
Being such an honourable manufacturer I would expect more honesty from them.

easy to order . good help with sizing.

Delivered well within time span given.

Always good quality products. But I don’t understand why it takes 5-7 working days to dispatch goods. I’ve had to wait 10 days at times.