If you thinking of buying this do not hesitate, it is an absolute game changer. We have Cushionfloor in a number of rooms and this wet/dry vacuum has made cleaning it a simple, and indeed enjoyable,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using a Tineco vacuum for the past few weeks and overall, it's been a game changer for my cleaning routine. The smart features, like the iLoop sensor that detects dirt levels and adjust... See more
Company replied
The S6 Stretch has proven to be incredibly easy to use, clean, charge & the self cleaning system leaving the roller perfectly dry is one of its best features. I cant speak for other models but this... See more
Excellent product, We have wooden flooring throughout our house, and this product is a massive time saver for us. We did have an issue with the water bottle leaking after about 14 months, but Tine... See more
Company details
Written by the company
At Tineco UK, we craft intelligent cleaning tools for homes from London flats to Manchester family houses. Specialising in cordless vacuums and floor cleaners that tackle muddy Cotswold footprints or stubborn Yorkshire pet hair, our iLoop™ sensors and PowerBlade™ technology handle the mess so you don’t have to. With 150,000+ UK customers trusting our durable lithium batteries (50% longer lifespan*) and energy-saving designs, we prove sustainability doesn’t mean compromise. Backed by Which? Magazine recommendations and 2-year warranties, our dedicated professional support team ensures quick spare parts delivery and expert advice. Whether you’re maintaining a city terrace or country cottage, join our community where every innovation starts with real British home experiences – because brilliant cleaning should be effortless, eco-conscious, and genuinely rewarding. Share your story below: we’re committed to evolving with your needs.
Contact info
United Kingdom
- 8081969728
- support.uk@tineco.com
- uk.tineco.com
3.9
Great
54 reviews
Replied to 44% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unexpected performance
Surprised the Carpet one got a lot of dust and hair, even vacuum cleaned before.
25 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for sharing your experience with the Carpet One! We are thrilled to hear that it exceeded your expectations by picking up so much dust and hair, even after vacuuming. It's always rewarding to know that our products are making a difference in your cleaning routine. If you have any questions or need further assistance, please feel free to reach out.
Best regards,
Tineco Customer Service
Powerful and light
This tineco S7 PRO is more powerful and with limited water streak than another big brand that I used before. The machine is light that can be easily moved around the cleaning area. This machine would become perfect if the roller can be completely dried after the super self cleaning process and the % of battery charged can be shown on the screen during the whole charging process. Highly recommend the tineco cleaning solution that makes my tilt floor especially clean and fresh.
1 May 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for taking the time to share your thoughts on the S7 PRO. We are delighted to hear that you find it powerful and easy to maneuver compared to other brands. Your suggestions regarding the roller drying completely and displaying the battery charge percentage during charging are greatly appreciated, and we will certainly consider them for future improvements.
We're also glad to know that the Tineco cleaning solution has been effective in keeping your floor clean and fresh. If you have any more feedback or need assistance, please don't hesitate to reach out.
Thank you for recommending our products!
Best regards,
Tineco Customer Service
Great cordless vacuum/ floor wash
Great cordless vacuum/ floor wash, good instructions. Easy to use. I am very happy with product. It's great 2 in one. Makes so much less work.
24 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you so much for sharing your positive experience with our cordless vacuum/floor wash! We are thrilled to hear that you find it easy to use and that it has made your cleaning routine much simpler. Knowing that you're happy with the product and its 2-in-1 functionality is incredibly rewarding for us.
If you have any questions or need further assistance, please feel free to reach out. Thank you for choosing our product!
Best regards,
Tineco Customer Service
Just bought used it on my floors…
Just bought used it on my floors amazing result i thought my floors clean mopped week before i was wrong the mop showed just how bad my other machine was!! Very easy use and clean luv it!!
25 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for sharing your fantastic experience with our product! We're delighted to hear that the results exceeded your expectations and highlighted the effectiveness of our machine compared to your previous one. It's wonderful to know that you find it easy to use and clean.
Your satisfaction is our top priority, and we're thrilled that you love the product. If you have any questions or need assistance, please don't hesitate to reach out.
Thank you for choosing us!
Best regards,
Tineco Customer Service
Reply from Tineco UK
Dear Customer,
Thank you for taking the time to share your thoughts with us! We're delighted to hear that our product has made cleaning your floors simple and easy. It's always our goal to provide solutions that make household chores more efficient and hassle-free.
If you have any more feedback or need assistance, please feel free to contact us. We appreciate your support and are here to help!
Best regards,
Tineco Customer Service
This unit did everything it said
This unit did everything it said it would with little effort,
we have had another machine which cost more than double the price and it did not anywhere near as good a job. being cordless is a big win for us makes it so much easier than dragging cord around the house.
1 May 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for your wonderful feedback! We're thrilled to hear that our unit has met your expectations and delivered on its promises with minimal effort. It's especially gratifying to know that it outperformed a more expensive machine you previously owned.
The convenience of a cordless design is indeed a game-changer, and we're glad it has made your cleaning routine easier and more efficient. Your satisfaction is our greatest reward.
If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your support and are here to help!
Best regards,
Tineco Customer Service
Excellent machine
Excellent machine - easy to use and lightweight it has made cleaning our hard floors simple and quick. It vacuums and washes all in one go and leaves the floor almost dry. Good value for money and highly recommended.
28 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you so much for your excellent review! We're thrilled to hear that you find our machine easy to use and lightweight, making your floor cleaning routine simple and quick. It's great to know that the vacuum and wash functionality, along with the almost-dry finish, has impressed you.
We strive to offer good value for money, and your recommendation means the world to us. If you have any further feedback or need assistance, please feel free to reach out.
Thank you for choosing our product!
Best regards,
Tineco Customer Service
Tineco 6s stretch
Its an amazing machine
It made alot of work easier for me
27 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for your positive feedback on the Tineco 6s Stretch. We are delighted to hear that it has made your work easier and that you find it amazing. Your satisfaction is our priority, and we are pleased to have met your expectations. We hope you continue to enjoy the convenience our product brings to your daily routine.
Best regards,
Tineco Customer Service
Really happy with the tinneco quick and effortless
Really happy with the tineco, steams well and lifts all the dirt from my hard floors, as long as you follow the maintenance the machine works great! Highly recommended to anyone with pets! Clean floors quick!
24 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for your wonderful feedback on the Tineco! We are thrilled to hear that you are happy with its performance and that it effectively cleans your hard floors. It's great to know that it meets your expectations, especially if you have pets. Your recommendation means a lot to us, and we hope you continue to enjoy using our product.
Best regards,
Tineco Customer Service
Change of mind
At first the machine I purchased seemed an extravagance. I was using it once a week, maybe twice if there were rainy days and footprints on the tiled floor. Then we added a 2 yo dog to our small family. She is the messiest drinker ever and sheds red hair that blends with my floors and is difficult to see. These days we vacuum twice a day and wash 2-3 times especially on wet days. My Tineco picks up dog hair that my vacuum cleaner missed! It's easy to use and clean and does such a great job.
I do find it heavy and wish the water tank was a bit bigger. Otherwise, I recommend Tineco and have no regrets in my purchase. We have had the floor cleaner for 4 months.
21 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for sharing your experience with our Tineco floor cleaner. We are delighted to hear that it has become an essential part of your cleaning routine, especially with the addition of your new furry family member. It's great to know that the machine effectively picks up pet hair that other vacuums might miss and that you find it easy to use and clean.
We appreciate your feedback regarding the weight and the size of the water tank. Your insights are valuable to us as we strive to improve our products and meet our customers' needs.
We're thrilled that you have no regrets about your purchase and that you would recommend Tineco to others. If you have any further questions or need assistance, please don't hesitate to reach out to us.
Thank you once again for choosing Tineco and for your continued support.
Best regards,
Customer Service Team
Does just what it claims and is easy to use
We’ve moved into a bungalow with mostly LVT flooring and the large kitchen floor shows every mark and very quickly untidy looking, having got tired of vacuuming and mopping we researched and discovered this product. It really has changed everything. It’s easy to use, we like the storage stand and most importantly it does what it claims. My vacuum is practically redundant. We use it regularly in the kitchen and bathroom but regularly run over the other rooms. It has come with a solution but I use white vinegar with a drop of washing up liquid in the clean water tank.
It really is a pleasure to use and we highly recommend it.
We had it about six weeks now so our review is knowledge based
20 April 2025
Unprompted review
Reply from Tineco UK
Dear Customer,
Thank you for taking the time to share your experience with our product. We're thrilled to hear that it has made such a positive difference in maintaining your LVT flooring and that you find it easy to use. It's great to know that the storage stand is convenient for you and that the product meets your expectations.
We appreciate your innovative use of white vinegar and washing up liquid in the clean water tank—it's always interesting to hear how our customers personalize their cleaning routines. Your recommendation means a lot to us, and we're glad to have been a part of making your cleaning process more enjoyable.
If you have any questions or need further assistance, please don't hesitate to reach out. Thank you once again for your support and trust in our product.
Best regards,
Tineco Customer Service Team
Refused to honour their warranty.
I purchased one of their cleaners from Amazon December 2022, however, the motor failed July 2024.
As the machine was still under Tineco's 2 year warranty I contacted Tineco support.
As requested, I sent them copy of my Amazon receipt.
They asked for a video, so I recorded one.
They replied agreeing to replace the unit once it was received back at the address that they supplied.
I paid and organised a courier.
I supplied them with the tracking number.
I packed the item ready for collection.
At the last minute, on the actual day the courier was booked to collect the machine, I received an email from Customer Support which read as follows "After checking your purchase proof provided, we found that your machine was not directly from our official Tineco authorized store. We kindly ask that you contact the store for original purchase proof from them, we will proceed to next step once we receive your reply."
There really isn't a "next step" as the machine was sold by and despatched by Amazon!
You heard right, Amazon are not an authorised seller!
Their, so called "worry free" warranty makes no mention this exclusion on their website. That is to say, they do not publish a list of who are ‘authorised’ sellers.
Credit to Parcel Force I was able to cancel the collection at the last minute and they refunded the delivery charge and to Amazon for refunding me the cost of the machine.
1 July 2024
Unprompted review
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