Tommy Hilfiger Reviews 482

Fake advertising, selling products that have different properties to those advertised.
Bought jacket with down filling received 100% polyester without down.

They made an error with my order and told me to sort it out myself and after I told them it wasn't possible customer service said they would send me an email explaining what could be done which never happened. They people working for their customer service are also extremely condescending and rude.

VERY BAD COMPANY!!! You do not want to but anything from them. I just lost £70 as I received an empty box and they don’t want to provide a refund or replacement. It was supposed to be a present for my husband with my daughter’s pocket money. She is very upset and quite rightly. The company doesn’t take any responsibility for lost products. Really appalled by their response and lack of support! DO NOT BUY FROM THEM!

Marta (9/19/2024, 6:35:30 PM): Hi Darren, I am Marta and I will help you today.
Darren (9/19/2024, 6:36:19 PM): I returned an item and I’ve received an incorrect amount refunded back to my card
Marta (9/19/2024, 6:36:39 PM): I am very sorry to hear that the received refund was not accordingly to the returned item(s).
Marta (9/19/2024, 6:36:44 PM): Can you please provide me your order number?
Darren (9/19/2024, 6:36:48 PM): I paid £120 but only got £70 back
Darren (9/19/2024, 6:36:53 PM): 31056123156
Marta (9/19/2024, 6:37:16 PM): I understand. Thank you. Please allow me a moment to check on this for you.
Darren (9/19/2024, 6:37:23 PM): Ok thanks
Marta (9/19/2024, 6:39:11 PM): Just a few more moments please.
Darren (9/19/2024, 6:39:15 PM): Ok
Marta (9/19/2024, 6:40:58 PM): Thank you for your time.
Marta (9/19/2024, 6:41:36 PM): It seems that your refund has been issued separately, one part in 70.00 and another in 50.00.
Marta (9/19/2024, 6:41:56 PM): Kindly note that the amount paid with the gift card, was refunded to the gift card, and not to your bank account.
Marta (9/19/2024, 6:42:51 PM): I hope this clarifies the issue for you.
At this point, is there anything else I can help you with?
Darren (9/19/2024, 6:43:46 PM): I’m not happy about that, as I originally wanted to spend my £100 gift card and put £20 of my own money towards one pair of trousers. I only order two of very slightly different sizes in order to try both on and return one. Now I’m lumbered with a £50 gift card I don’t want, and a £50 credit card bill I also don’t want!
Marta (9/19/2024, 6:45:42 PM): I'm very sorry about this, however, please note this is accordingly to our terms and conditions for the E-gift cards. I kindly invite tyou to read this in the following links:

Marta (9/19/2024, 6:45:53 PM): I am truly sorry that I am unable to meet your expectations.
Darren (9/19/2024, 6:46:00 PM): I spend a lot with TH too. I own a lot of TH clothes. Polos, jeans, t shirts underwear etc. same goes for my partner. I’m annoyed that I’ve been treated this way as a loyal customer.
Darren (9/19/2024, 6:46:13 PM): Ok. I understand
Marta (9/19/2024, 6:46:44 PM): I appreciate your understanding in this matter, thank you so much and I'm very sorry Darren, I wish I could help more.
Darren (9/19/2024, 6:46:48 PM): I should’ve purchased them separately on different orders
Darren (9/19/2024, 6:47:14 PM): Then you’d have had no choice but to refund one of the whole amount to my card
Darren (9/19/2024, 6:47:23 PM): Seems ridiculous though
Darren (9/19/2024, 6:47:36 PM): That your policy can be easily sidestepped
Marta (9/19/2024, 6:47:51 PM): I can understands this is disappointing., I'm sorry Darren.
Can I help you with anything else?
Darren (9/19/2024, 6:48:43 PM): Not at all. All noted. I’ll be purchasing more from boss, CP company and all saints. Nice knowing you Tommy!

Do not use! My parcel was delivered to wrong address after finally receiving them.. had to be returned no returns label! Was sent one could not print out so wrote one same address as email.. now there lost told carnt claim as didn’t use there label.. can claim of Royal Mail for £20 abso shambles’s worse customer service ever do not use!!!

Tommy Hilfiger rubber eyeglases frame lasted less than 3 years before it started cracking away and just crumbling off. They have been purchased from a Vision Express during an eyetest so thinking more expensive it's going to be better, but not in this case..Vision Express are not interested to help as they no longer sell the Brand and kept saying it passed 1 year warranty, upon contacting Tommy Hilfiger was the same-back against a brick wall too as they too not going to help not even to replace the rubber slips like i asked, instead they said i need to buy a new frame... So being prescribtion glasses, you need the same model so your lenses could fit in a new frame, but it's impossible as they don't do it..they haven't even offered a voucher towards a new frame or an eyetest again which don't need doing, but will have to now as i had to put an electric tape just to stop metal ends digging in the head.. They are home glasses to read or watch TV, chose Branded Sport design ones thinking might be durable and long lasting, but obviously not.. Save your money and choose a different Brand.

Have received my order only to find a big hole in the hoody. On contacting customer services chat I was met with an obnoxious staff member who was very unhelpful and asked for a uk customer services number only to be given a number that doesn't work. I was called a liar after telling them that number does not work. I hope I receive my refund when I send my purchase back as they do not exchange otherwise I will get my credit card company to claim on my behalf. WILL NEVER USE THIS COMPANY AGAIN AND WARN OTHERS NOT TO.

Absolutely abysmal service

I returned a pair of shoes on 29/07/2024, it is now over a month later and I still haven't received my refund. The team are USELESS and will say they escalated my issue for a refund when nothing has come through. I contacted on 3 separate occassions and they still mess up my refund! I've mentioned doing a chargeback through my bank so lets see if they work quicker when hearing that.

I placed an order for a pair of jeans which I needed for an event. When I opened the parcel from Tommy Hilfiger they had sent a hoodie and not jeans. I contacted them the same day. I was asked to take photos of the item they had sent and an email explaining the problem. I was told it would take 2 days to resolve. Nearly a week later and I hadn't heard from them. So I contacted them again to see what had happened. They said they had not received the photos. So I have sent them again and they say it will take another 6 days to investigate. I am very unhappy about this and asked for a refund but they have refused until they have investigated. They have made an error in sending me the wrong item and I am being penalised for that. What absolutely terrible customer service. I will be telling everyone I know how badly Tommy Hilfiger have treated me. 22.8.2024 - the company now seem to be offering me a sensible solution

I recently ordered two T-shirts from their website. After removing the tags from one of them, I noticed it had a cut (no where near the tags). When I contacted customer service, I was told that the damage was my fault and that I intentionally caused the cut. Now, they’re refusing to accept any responsibility, claiming that all garments go through strict quality control (which I find hard to believe). The agent’s suggestion that I intentionally damaged the shirt is absurd, especially since I genuinely wanted it. I’m shocked that a company that prides itself on quality is refusing to take responsibility, leaving me, the customer, at a loss.

My express delivery was LATE so I returned the full order over 500 GBP worth of items, only to be told 2 items were MISSING. Hillfiger refuse to refund despite having proof of the return. DO NOT order from this company, they have a theft problem.

Brought a Tommy Hilfiger wallet for my friends 18th birthday but when box arrived there was nothing in it they don't want to know they took the money though avoid buying from them zero star rating!!!!!!

My daughter bought two dresses from Tommy Hilfiger uk. They both arrived but they did not fit so she sent both of them back.
Tommy Hilfiger has refused to refund both items as they claim only 1 arrived. My daughter is adamant that both were sent but the package is not weighed for return and we have seen no photos of the package that arrived. Suggest they investigate their own staff for theft or their courier and not blame the customer. They should also check weight of the item that was originally posted.

Shocking service all round. Considering going to scam programmes on BBC or asking newspaper complaints column to investigate.

trying to get a refund but they want me to email my bank details, even though it is not secure. I've asked for a credit or voucher or to go in store and process the refund

Shocking service, wrong item turned up late, only to be told I now have to wait for them to do an investigation shocking shocking service

Do not order from this scam site !! I placed an order a week ago arrived today one of the hoodies was completely different to the one I ordered and was a size medium with an xxxl label attached to it and the other item was to small contacted them now fighting to get a refund ! Told me to send pictures of the items for some reason all I wanted to do is return the items for a refund simple . Avoid this company wish I done the research before ordering .

I would leave zero if I could ! I have bought 2 pairs of jeans and both split in exactly the same spot after 12 months of light wear ! I contacted customer service who are not very helpful- avoid buying this overpriced product,it’s premium price for a low quality product.

Ordered on 14th June. Today is 10th July and I still didn't get my order.
Contacted them on live chat and not very helpful Ana said that parcel was dispatched and she can't help me any further. She closed the chat before I even managed to say something.

Twice they did not refund all the items returned- check what is refunded is correct.
The customer service team is shocking the worst I have ever encountered.
I think they must pay the customer service team in peanut’s as clearly run by chimps.

Bought a dress online, delivery time frame not bad considering it was shipped from Netherlands. The issue I have is the quality of the clothes. Not as good as a few years back. Prices gone up and cheaper materials used. I would have rated less if not for the customer service at Kingston store! Swift return and ladies in store were lovely..
It’s a shame regarding the quality of the goods..