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Toonzshop UK Reviews 5,847

•
TrustScore 4.5 out of 5

4.7

Ladies' clothes shop
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Review summary

Created with AI, based on recent reviews

Looking at 505 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the unique designs and high quality of the products, often highlighting the comfortable materials and excellent craftsmanship. Many consumers appreciate the fast and reliable delivery service, noting that items often arrive sooner than expected. The ordering process is generally smooth, with many finding the sizing guides accurate and customer service helpful in answering questions. However, some customers have expressed dissatisfaction with specific product issues, such as certain materials pilling after a few wears or discrepancies between the product image and the actual item's color or fit. A few people also reported issues with order delivery, including not receiving their items or experiencing significant delays, particularly with international shipping. There were also isolated instances of receiving items in poor condition, such as a sweater with a stain or being heavily wrinkled.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the unique styles,... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the great quality of the fabric and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and reliability. Many... See more

Order

Clients share positive opinions on order. Many customers express extreme happiness with their orders,... See more

Service

People report positive experiences with service. Customers frequently praise the fast and good service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more

Rated 5 out of 5 stars

I just received my second order from Toonzshop. Once again, every item was made with comfortable quality material and looked just the same on me as it did on their models of similar build. I love the... See more

Rated 5 out of 5 stars

First Time ordering & super pleased with how everything turned out. The clothig designs are whimsical and fit the forest elf -vibe I was going for. Delivery was fast and reliable. Will definitely orde... See more

Rated 5 out of 5 stars

Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more

Company details

  1. #74 of 257 best companies in Ladies' clothes shop
  2. #110 of 285 best companies in Fashion accessories shop
  3. #87 of 242 best companies in Men's clothes shop

Written by the company

Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 1 out of 5 stars

Unfortunately did not receive my parcel…

Unfortunately did not receive my parcel :(

12 January 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello,
I’m so sorry that your package is taking longer than expected to arrive :'(
I recommend reaching out to my colleague Delphine from our customer service team at commandes@toonzshop.com
She’ll be happy to look into the delivery and see what’s going on.
Thank you so much.
Have a lovely day,
Constance.

Rated 2 out of 5 stars

Enshittification

The same product that I ordered a couple years ago which was originally made in cotton, is now made with cheap polyester. Another good brand going through enshittification in the name of profits.

1 January 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello,
Thank you for taking the time to share your feedback. I’m genuinely sorry to read your disappointment :(
I’d like to clarify a few important points, as there seems to be a misunderstanding. This specific jacket was part of a final clearance, which means it will no longer be produced. According to our records, the material composition shown on the product page at the time of your order was accurate and clearly specified, precisely to avoid this kind of disappointment upon delivery.
More broadly, I also want to reassure you that our approach is actually the opposite of what you’re describing. When we make changes to materials, it is overwhelmingly part of a transition towards more natural, ecological, or responsible fibers, not cheaper ones. We work with small ateliers, and availability of materials can vary over the years, but profit-driven "downgrading" is not something we stand for.
That said, your feeling is valid, and I’m truly sorry this piece didn’t meet your expectations. If you’d like to discuss this further or explore possible solutions, our customer service team is always available and happy to help, you can reach out to them at commandes@toonzshop.com
Have a nice day,
Constance.

Rated 5 out of 5 stars

Just great

Great materials, amazing patterns. Clothes are durable and sizing guide and tips by the products are super helpful

1 January 2026
Rated 5 out of 5 stars

Good products, Good shipoing

Love the products! Beautiful and Good quality. No problems with shipping to Sweden. Arrived as info said in the order.
Will definitly buy from Toonzshop UK again.
/Carolina

8 January 2026
Rated 5 out of 5 stars

Love the style and the quality

I had questions about the sizes, everyone from the team was really helpful. And at the end everything with my order turnout perfect. I have just one thing that I will mention, that it will be perfect if you add sleeve sizes to the size guide, I mean widths and length.

7 January 2026

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