uk.vevor.com Reviews 1,151

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and robust build, often highlighting the great value for the price. Many people appreciate the fast and efficient delivery service, noting that items frequently arrive sooner than expected and are well-packaged. However, some customers also mentioned issues with the service, including problems with missing parts, incorrect products, or difficulties resolving delivery issues. A few other people also felt that certain products were of poor quality or did not meet expectations, leading to dissatisfaction.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting good quality, sturdy... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the products as sturdy, well-made, and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive, affordable, and reasonable... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the fast and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product was a good price and appears to be good quality, but have not had an opportunity to use it. But, based on a previous A/C equipment purchase, which performed well, I'm giving the current rating... See more

Rated 5 out of 5 stars

Great product -well designed and built. Odd that they should hide their Chinese origins - presumably ashamed of the world's justified perception of most Chinese goods (and companies) as being poor qu... See more

Rated 5 out of 5 stars

Prompt Delivery. Well packaged, although perhaps they could use an alternative to polystyrene. Detailed instructions provided and very easy to install. Easy online e-Warranty registration process,... See more

Rated 5 out of 5 stars

Great prices, products and delivery. Only let down by DPD who gave me a timeslot of 21:00-22:00 but failed to deliver until the following lunchtime. STILL received a couple of days earlier than an... See more


Company details

  1. #3 of 4 best companies in Equipment Exporter

Written by the company

VEVOR is a home improvement brand that empowers Home Creators to upgrade spaces with pro-level products at exceptional value. From backyard makeovers to apartment innovations, we deliver superior performance through practical technological innovation that combines purposeful technology with the hands-on joy of creation. We break down price barriers so every upgrade reflects your vision, creating unique spaces where garages become workshops and balconies become oases. Upgrading every space isnʼt just a task, itʼs a declaration of reinvention. Upgrade with VEVOR.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Quality Tile cutter

Bought one of their large tile cutters and I am very impressed with the build quality and cutting accuracy of the item at a very reasonable cost.

15 May 2025
Unprompted review
Rated 3 out of 5 stars

Ordered a net that had lacking instructions re how to adjust height, but Vevor sorted it in the end

Ordered a net that was described as suitable for pickleball as meant to be height adjustable. Net arrived and clearly states it is a badminton net - nowhere in the instructions did it say it is height adjustable and you cannot play pickeball over a 5-6ft high net! I raised a support request and after 12 days they confirmed exactly how to set the height and included a video - just a shame it took so long to get there. Hopefully they will update the instructions as well and then no one else will be confused (as I was).

13 May 2025
Unprompted review
uk.vevor.com logo

Reply from uk.vevor.com

Dear customer,
We received your review on trustpilot.

We're very sorry to hear about the unpleasant experience you've had with us so far.

I am Now creating a follow-up ticket for you, ticket NO.:415323281584128

Our related colleague will get back to you as soon as possible.

Please free to contact us again if you have any questions.

Best regards,

Vevor Team

Rated 1 out of 5 stars

Good products, Bad comms

Twice I've tried to order the same product using Klarna then PayPal (pay in three) and both are ordered, cancelled then refunded.
This is without any information any back story, any apology or explanation. All they said to me was that karna isn't accepted anymore. Why is it on the website. And why isn't PayPal working either? I tried using the customer service chat but it is all cut and paste answers in the main with very little explanation.
I have ordered something with them before and I was very pleased with it and I thought oh this is a good company to work with but if something goes wrong you don't know why and you certainly find they're not going out of their way to fix it.
I wonder if there's been a change of management or some streamlining or such but things are not feeling like they were the year ago when purchasing.

1 May 2025
Unprompted review
uk.vevor.com logo

Reply from uk.vevor.com

Dear customer,
We received your review on trustpilot.

We're very sorry to hear about the unpleasant experience you've had with us so far.

I am Now creating a follow-up ticket for you, ticket NO.:414692773883904

Our related colleague will get back to you as soon as possible.

Please free to contact us again if you have any questions.

Best regards,

Vevor Team

Rated 1 out of 5 stars

Not sure how legit this company is

Not sure how legit this company is. Bought a product, received follow up that is was being packaged and sent. Next day email to say they were cancelling my order with no reason other than "logistics issues" and not to order again! Product still available to purchase so they probably just didn't want to pay shipping. Shocking service, avoid!

EDIT: I've had a response and it seems they won't deliver or pay costs to Ireland/Northern Ireland. It would have been easier if they just put that on the website.

1 May 2025
Unprompted review
uk.vevor.com logo

Reply from uk.vevor.com

Dear customer,

Thank you for your letter.

We deeply apologize for any inconvenience caused to you. Unfortunately, we are unable to ship to you because the warehouse near you does not have the product in stock and the warehouse far away cannot deliver to your address. We have to cancel your order. Your order has been refunded to the account you used when paying. We hope you can understand.

If you have any questions, please feel free to contact us.

Sincerely,
VEVOR

Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS!
Ordered a tow along grass collector at over £200. It’s been with the unknown ‘carrier’ for 4 days now and nothings changed as to its status. Just says they have it. Tried to contact them but the chat function doesn’t work & no other way of getting in touch, what a surprise.
Contacted Vevor and just get the runaround saying they’ll get the courier to update the status but again, nothing changes. Will be contacting our credit card company for a refund.

EDIT.
The so called reply from Vevor is the same copy & paste response given on the complaint ticket. This company is not to be trusted.

25 April 2025
Unprompted review
uk.vevor.com logo

Reply from uk.vevor.com

Dear customer,

Thank you for contacting us. We sincerely apologize for the inconvenience this has caused you.

We are still waiting for the results of the investigation by our logistics colleagues. Please wait patiently for a few more days.
We will try our best to deal with it for you.

Sincerely,
VEVOR Support

Rated 2 out of 5 stars

This is not a review about the company

This is not a review about the company, I have used them a number of times, and they despatch on time, however I will say to return an item is a nightmare, and very complicated.
This is about one of their products, VEVOR Spare Tire Carrier for a trailer, you have to have what they call a pocket on the 'A' frame of the trailer, which is basically a 'U' shaped metal piece that is welded onto the drawbar or where ever you want to fit it, it then slides into this pocket, and a piece of metal is provided to bolt to the bottom, if you don't have this 'pocket' then either you have to get one made and welded, or start drilling holes in the bracket, and where ever you want to fit this thing, my advice stay away from it, unless you have the correct fitting for it, having said that, it's a well made item.
I did contact them and told them my plight, and they did give a non return refund.

22 April 2025
Unprompted review
uk.vevor.com logo

Reply from uk.vevor.com

Dear Customer,

Thank you for your email.

We are sorry to hear that you are experiencing an issue with your product. To assist you better, we kindly request some additional information before contacting our technician for a solution.
To help our technicians analyze the issue more effectively, could you please provide a detailed description of the problem along with photos or videos? You can attach the files directly to this email and reply to us.
If the file size is too large to send via email, please upload it to [SwissTransfer](https://www.swisstransfer.com/en-us) and share the download link with us.
Once we receive the necessary information, we will immediately contact our technical team to resolve the issue for you.

If you have any further questions, please feel free to reach out. We wish you a wonderful day ahead!

With kind regards,
VEVOR

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