Fantastic biscuits and genuinely good for them. Virbac has been incredibly helpful. We originally ordered through our vet but now buy directly. Our kittens absolutely love these, and as they got a l... See more
Company replied
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Review summary
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Reviews shaping this summary
First time customer due to local vet no longer supplying the dog food I need. Items were ordered easily online and were delivered really quickly and well packaged. I've set up an 8 week timed deliver... See more
Company replied
I’ve been using Virbac HPM Veterinary Dietetic (Hypoallergy A1 Insect and A2 Fish) for a while now, and I am genuinely impressed. The quality of Virbac products is consistently the highest on the m... See more
Foods to feed every kind of dogs from digestion problems to age related etc, with biscuits or moose pouches, good quick service. Ordering made simple, can pause orders or bring them forward.
Company replied
Company details
- #82 of 155 best companies in Pet Care Store
- #63 of 93 best companies in Animal feed shop
Written by the company
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Contact info
United Kingdom
- webshop@virbac.co.uk
- uk.virbac.com
4.7
Excellent
398 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Virbac UK Webshop
Dear Reis,
Thank you for your feedback.
We know how important it is to stay informed, so we're glad the email updates were helpful and that your order arrive on time.
Great company and products
Easy to deal with great products, our dog loves the dental chew and asks for one every morning!
9 December 2025
Reply from Virbac UK Webshop
Dear Alan,
There's nothing better than a happy dog with a health smile! We're so glad to hear your dog loves his morning dental chew and that you've had such a great experience with us. Thank you for the lovely review🐾
Despite ordering my dog's…
Despite ordering my dog's hypoallergenic dog food during the holiday period and then having a period of snow when the roads were blocked it still arroved in a timely manner- well done to both virbac and the delivery company
7 January 2026
Reply from Virbac UK Webshop
Dear Wilma,
We're so glad to hear that your order arrived safely and on time🐾.
We appreciate your feedback.
Great company to deal with
We are having a good experience with Virbac. We have it delivered to our home address when requested. We have regular delivery updates with no problems. Our dogs love Virbac dog food and we also use the toothpaste for their teeth.
27 December 2025
Reply from Virbac UK Webshop
Dear Tracy,
Thank you for the wonderful feedback!
We are so pleased to hear that your experience with Virbac has been a smooth one. We're thrilled to hear that your dogs enjoy VETERINARY HPM 🐾
Reply from Virbac UK Webshop
Dear Jane,
Thank you for your feedback. That's wonderful to hear! So glad we could help.
Excellent service
My order always delivers on time, very happy with Virbec, excellent service.
25 December 2025
Reply from Virbac UK Webshop
Dear Catherine,
Thank you so much for the kind words. Reliable delivery is a top priority for us, and we're so pleased we've hit the mark. See you next time!
Fast Delivery and Great Results!
Excellent customer service and very fast delivery. My 7-year-old cat has been diagnosed with chronic kidney disease and her appetite has been decreasing. I placed my order on the 23rd of December and it arrived the very next day, which I really appreciated. She started eating the food straight away. If needed, I will definitely buy it again. Highly recommended.
23 December 2025
Reply from Virbac UK Webshop
Dear Gosia,
We truly appreciate your feedback. It's wonderful to hear that your cat is enjoying VETERINARY HPM. We know how how important nutrition is for managing kidney health, and we're so glad we could get your order to you quickly during the festive season.
Very helpful when phoned
Their help to get my dogs food before Christmas. Always good when there is someone to speak to and solve your problems.
22 December 2025
Reply from Virbac UK Webshop
Dear Lyndis,
Thank you for your lovely feedback.
We're so happy we could help! Making sure your dog had their food for Christmas was a priority for us. It's always a pleasure to speak with our customers and resolve things quickly. Thank you for choosing Virbac🐾
Great dog food for my labradoodle and…
Great dog food for my labradoodle and good customer service
16 December 2025
Reply from Virbac UK Webshop
Dear Lucy,
We love hearing this! Providing high quality nutrition and good customer support are our top priorities, and we're glad to see that reflected in your experience.
Thank you for choosing Virbac 🐾
You sell the food I need to keep my cat…
You sell the food I need to keep my cat alive for as long as possible
20 December 2025
Reply from Virbac UK Webshop
Dear Debbie,
Thank you for sharing this with us.
We are honoured to provide the important nutrition your cat needs. Thank you for trusting Virbac🐱
Speedy and efficient delivery.
20 December 2025
Reply from Virbac UK Webshop
Dear Christine,
Speedy delivery is a top priority for us. Thank you for the great review.
Reply from Virbac UK Webshop
Dear Janine,
Thank you for the great feedback. We're glad we could provide a smooth experience for you and your furry friend🐾
Reply from Virbac UK Webshop
Dear Judith,
We're so glad your order arrived on time and exactly as expected.
Thank you for your feedback.
Good and bad…
I like the regularity of the subscription service when the orders arrive on time every month.
I do not like the irregularity of the subscription service when ‘they are out of stock’ and one of my dogs is left without the prescription food - Where am I supposed to order the Virbac from if you cannot supply? Good housekeeping needs to keep more stock on hand.
18 December 2025
Reply from Virbac UK Webshop
Dear Carol,
Thank you for your honest feedback.
We are very sorry for the inconvenience caused. We understand how important these specialised diets are for your pets. Please be assured that we are working closely with our production team during this time. We encourage you to contact us directly so we can discuss availability and assist you with an alternative product in the meantime.
Best products and fast delivery
Best products and fast delivery. My dog loves his Virbac food , chews and supplements.
18 December 2025
Reply from Virbac UK Webshop
Dear Veronica,
Thank you for your wonderful feedback.
It's wonderful to hear that your dog loves VETERINARY HPM. We pride ourselves on fast delivery, so we're also happy to know your orders are reaching you promptly. Thank you for being a valued Virbac customer.
Always speedy delivery and a quality…
Always speedy delivery and a quality product. My elderly spaniel thrives on Virbac.
18 December 2025
Reply from Virbac UK Webshop
Thank you so much for sharing your experience Eleanor! We're delighted to hear that your dog loves our product and that you find our delivery reliable. Your satisfaction means a lot to us.
If there’s ever anything more we can do to support you and your furry friend, we’re always here to help🐾
Great service.
Easy to use website. Quick delivery and always packaged well. Thankyou
17 December 2025
Reply from Virbac UK Webshop
Hello Janet,
Thank you for your lovely feedback.
We're thrilled you found our website easy to use. We've put a lot of effort into making it as straightforward and user-friendly as possible, so your feedback truly means a lot to us. Thanks for letting us know.
Very professional
Second time coming for the 2 health certificates for our dogs, excellent service definitely be coming back.
27 December 2025
Unprompted review
Reply from Virbac UK Webshop
Dear Gail,
Thank you for the five-star review! It sounds like you had a fantastic experience with your local veterinary practice getting those health certificates sorted.
Regular updates and reminders and great…
Regular updates and reminders and great flexibility if we need to delay the order.
16 December 2025
Reply from Virbac UK Webshop
Dear Richard,
Thank you for the wonderful feedback.
We delighted to learn you had a positive experience and our subscription service works well for you. Our goal is always to make things as simple and stress-free as possible, so your feedback means a lot.
Good product
Quick delivery with DPD, my only criticism is it would be useful to have larger bags. I have a German Shephard who has taken readily to the hypoallergenic diet .
15 December 2025
Reply from Virbac UK Webshop
Dear Gary,
Thank you for your feedback. We are so pleased to hear that your German Shepherd is enjoying the Hypoallergy diet and that DPD delivered your order quickly.
We appreciate your feedback regarding the bag sizes and will share your comments with our product team.
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