UK Car Glass - London Reviews 246

TrustScore 4.5 out of 5

4.7

Regent Street 207, 3rd Floor, W1B 3HH London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

UK Car Glass did a superb job replacing my shattered heated rear screen. From my initial enquiry they swiftly followed up by email to exactly ensure my requirements, and the work was carried out effic... See more

Rated 5 out of 5 stars

Arrived on time, took a little bit longer to replace the rear window on a corsa hatchback but the work was excellent and all the broken glass was retrieved and disposed of. The guy from UK glass was v... See more

Rated 5 out of 5 stars

Very good and easy to use Website, once booked a very polite person called to adjust the date, a couple of days later Credit cards was debited, the gentleman Fitter arrived on the 17th March 2026. He... See more

Rated 5 out of 5 stars

Easy to book an appointment on their website. Richard who came out to fit the replacement windscreen had the wrong part but he made sure that the correct replacement was sourced and within a couple of... See more


Company details

  1. #3 of 7 best companies in Windshield Repair Service
  2. #20 of 37 best companies in Vehicle repair shop

Written by the company

Book an appointment with UK Car Glass. We will repair or replace your windscreen at a time and place of your choice. Online windscreen quote and booking


Contact info

  • Regent Street 207, 3rd Floor, W1B 3HH, London, England, United Kingdom

  • +44 20 3290 7873

4.7

Excellent

TrustScore 4.5 out of 5

246 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Misleading pricing practice

I submitted the details of my vehicle including license plate (from which they can get the VIN) and was given a quote for a replacement windscreen with calibration and home installation. It was a good price compared to competitors and the technician would have been able to repair at home. I accepted the quote and made payment for £889.11, and waited for the confirmation of date and time of installment. 18 hours later I received a call saying that a technician would be able to come out tomorrow to install, however the price quoted was incorrect and in fact it would be £200 more expensive as they got the windscreen part number wrong. Very annoying and potentially misleading pricing practice. I told them to recredit my card and that I would look elsewhere.

11 June 2026
Unprompted review
UK Car Glass - London logo

Reply from UK Car Glass - London

Hi Ben,

Thank you for taking the time to share your experience, and I'm sorry we let you down here.

You're right — the price you were quoted was incorrect. The error stemmed from a discrepancy between two of our glass suppliers, where one priced your specific windscreen significantly higher than the other, and this wasn't caught before your quote was confirmed.

That's on us, and I completely understand your frustration, especially as you had set aside time and were ready to proceed.

As soon as you asked, we cancelled the booking and initiated a full refund of £889.11 the same morning.

We've since updated our pricing on Tesla windscreens and are reviewing how supplier price differences are handled before quotes go out, so this doesn't happen to another customer.

We're also making it clearer on our website which vehicles with camera-based systems may require a workshop appointment rather than a mobile fitting.

I'm sorry we didn't get the chance to put this right for you, and I wish you all the best with your repair.

Nino
Director, UK Car Glass

Rated 5 out of 5 stars

Excellent

Arrived on time, took a little bit longer to replace the rear window on a corsa hatchback but the work was excellent and all the broken glass was retrieved and disposed of. The guy from UK glass was very thorough and I would recommend this company should you need any car windows/windscreens replacing.

22 April 2026
Rated 5 out of 5 stars

A quick, first class experience at a good price!

UK Car Glass did a superb job replacing my shattered heated rear screen. From my initial enquiry they swiftly followed up by email to exactly ensure my requirements, and the work was carried out efficiently the following day, including cleaning up all the shattered glass. Excellent value!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Fiat 500 Front screen.

Very good and easy to use Website, once booked a very polite person called to adjust the date, a couple of days later Credit cards was debited, the gentleman Fitter arrived on the 17th March 2026. He was extremely polite, with 20 years experience, he did a very clean job. I’m extremely happy. great company.

17 March 2026
Rated 5 out of 5 stars

Fantastic service

Great experience in overall. From initial quote to completing the work. Quick replies to my e-mail, lady on the phone very pleasant and the gentleman who attended to replace my window very professional and friendly. Also received a txt after the work was done to double check all went ok and I am happy with everything. Well deserved 5 stars.

17 December 2025
Rated 5 out of 5 stars

Excellent job

This was not a straightforward replacement of the tailgate glass. The weather was terrible and it was dark.
We were kept informed on progress and very happy with the result.

9 December 2025
Rated 5 out of 5 stars

Amazingly quick and efficient service!

Called on Monday, received a quote the next day early in the morning which was followed by a call not long after. Agreed the quote, logged online to complete the booking form. Later that day I received a text to say that the job was booked for the following day. The fitter arrived, explained what he was planning to do regarding calibration and completed the fitting within a couple of hours.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

NEVER STRIM NEAR YOUR CAR

I broke my front passenger window strimming the edge of my front lawn, when the strimmer shot a stone towards my car. Although I had cover I thought I might find out how much it might be.
An online search brought up UK Car Glass and the price was £295, reasonable I thought. The only other site that was thrown up and did windows other that a front screen was Autoglass and I had to ring up to get a price.
I asked the agent to give me a non-insured figure and his response was a little shocking. He got as far as "One Thousand" when I cut in with "WHAT!" "You must be mad." He did offer a discount, but it wouln't be anywhere near the price from UK Car Glass. I told him to forget it and booked my appointment with UK Car Glass for the next day.
I was not there when the work was done, but I inspected my vehicle on my return home and was pleased with what I found.
I will never use Autoglass again, although it is 30 years since my last window replacement, so I will probably be dead, before I need another.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

5 star service

Great service. Well price. Much cheaper than I was expecting. Fantastic communication. Quick and efficient on the job. Couldn't ask for a better service.

6 August 2025
Rated 5 out of 5 stars

Excellent!

Very easy to order and to make sure you have the right glass. Excellent contact, the fitter turned up on time and the job was all done in 20 minutes.

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Great service and a great price!

I'd waited a week to be given an appointment by the usual insurance approved company and a quote of nearly £1 k for a rear screen on a Smart Forfour! I was told it was with purchasing and they couldn't give me a date to fit a replacement.
Imagine my joy when I phoned Jaquie at UK Car Glass and on a Friday afternoon and within 15 minutes she had arranged for a mobile team to come to my home, on Monday, and fit a new rear screen at a third of the price! Jaquie was great and so we're the fitting team. Professional all the way, so good, they're now in my directory for the future. Thoroughly recommended.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Very impressed with the service I received from UK car glass. Professional, efficient staff, from booking the appointment to carrying out the replacement rear window. The technician did a wonderful job. Thank you.

2 July 2025
Unprompted review

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