UK Auto Locksmith LTD Reviews 

2,370
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being prompt, professional, and genuinely friendly when responding to stressful roadside situations. People deeply appreciate the reasonable pricing and the incredible speed of getting a new key made or a locked vehicle opened without any damage. Some reviewers were not happy with certain aspects, noting specific issues such as keys being only electronically programmed rather than manually cut, high pricing without getting a full replacement, or warranty disputes. A few consumers also mentioned encountering poor time keeping or feeling that the service did not fully meet their expectations regarding security deactivation and proper materials.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt arrival times and efficient key... See more

Staff

Consumers find staff to be positive, helpful, and professional. Reviewers consistently mention that... See more

Price

Reviewers mention positive feedback about price, noting that services are reasonably priced and competitive... See more

Response time

Customers had positive experiences with response time, highlighting prompt communication and swift arrivals.... See more

Product

Customers consistently note ambiguous experiences with product, often expressing relief and satisfaction when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant from start to end. Good communication via WhatsApp on initial enquiry and booking, tech turned up clearly knows what he's doing. He was helpful. I have a new key and fob programmed which was... See more

Company replied

Rated 5 out of 5 stars

I’m very satisfied from the service received! Came on time, so quick respond,job done professionally with explanation too,what exactly needs to be done! Friendly and reliable service with great p... See more

Company replied

Rated 5 out of 5 stars

What a great service, the key was locked in the car, phone call answered at once, details of the vehicle taken and a firm price given. 25 minutes and the operative arrived, a minute later the key was... See more

Company replied

Rated 5 out of 5 stars

Quick, efficient and a genuinely friendly service from UK Auto Locksmith Ltd. They arrived promptly, got the job done with no fuss and made the whole situation far less stressful than expected. Great... See more

Company replied


Company details

  1. #5 of 16 best companies in Locksmith

Written by the company

Locked Keys In Your Car? Key stuck in the ignition? Call Us 24/7 and we will promptly send one of our skillful auto locksmiths to your location in London. No hidden fees. Reasonable pricing.

UK Auto Locksmith LTD

Written by the company

Call us today for any Auto Locksmith services you need, A professional service guaranteed with 12 month warranty, Whether if you lost your car keys, need a copy or replacement or just locked yourself outside your car.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,370)

231 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, speedy service

I read all the positive reviews and chose this company. One key fob was only working intermittently and the other one had stopped working. Excellent communication and speedy service from beginning to end. Teo was friendly, kind and professional. I’m so relieved and happy to now have 2 fully functioning key fobs. Would highly recommend. A big thank you

17 March 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Jane,

Thank you for such a thoughtful review! We’re really glad you chose us and that everything went smoothly from start to finish. It’s great to hear both key fobs are now working perfectly.

We’ll be sure to pass your kind words on to Teo, he’ll really appreciate it.

Thank you again for the recommendation.

Rated 5 out of 5 stars

Great service and done in efficiently !

Great service and done in efficiently !

13 March 2026
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Millie,

Thank you for your review! We’re glad to hear you were happy with the service and that everything was done efficiently.

We really appreciate your feedback.

Rated 5 out of 5 stars

Exceptional service

Exceptional service: very friendly and communicative throughout

12 March 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Kevin,

Thank you for your kind review! We’re really pleased to hear you were happy with the service and appreciated the friendly communication throughout.

We truly appreciate your feedback.

Rated 5 out of 5 stars

Easy 5 star review

Easy 5 star review! Amazing service, met me at work & reprogrammed my VW key in less than an hour, and charged a very fair rate. Thank you!

12 March 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Ann-Marie,

Thank you for the wonderful review! We’re really glad we could meet you at work and get your VW key reprogrammed quickly and smoothly.

We truly appreciate your kind words and are always here if you need us again.

Rated 5 out of 5 stars

Great service

Great service, effective communication and the guy that came did the work efficiently. Think it took 10 minutes in total. Lifesaver

9 March 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Aisosa,

Thank you for the great review! We’re glad to hear everything was handled quickly and that the technician was able to sort the issue efficiently.

We really appreciate your feedback and are happy we could help when you needed it.

Rated 5 out of 5 stars

BEST SERVICE 👌

Absolutely excellent service. Quick, friendly and just PERFECT.

10 March 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Rachel,

Thank you for the fantastic review! We’re really glad to hear you had such a great experience with our quick and friendly service.

Your kind words mean a lot to us.

Rated 5 out of 5 stars

Can’t fault this company

Can’t fault this company. Very straightforward explanation, quick service.he even tried to rescue my old key. I never asked he tried.

4 March 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Barry,

Thank you for the great review! We’re really pleased to hear you were happy with the clear explanation and quick service. It’s good to know the technician also tried to help with your old key. We always aim to go the extra mile where we can.

We truly appreciate your feedback.

Rated 5 out of 5 stars

Prompt and speedy response

Prompt and speedy response
Professional and friendly person

7 March 2026
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Hisham,

Thank you for your kind review! We’re glad to hear you were happy with the prompt response and the friendly, professional service.

We truly appreciate your feedback.

Rated 1 out of 5 stars

It’s unfortunate that the price I was…

It’s unfortunate that the price I was charged was for a key cutting service, but the technician wasn’t able to complete the job because the key was impossible to cut — which I completely understand. However, they still charged the full amount, and I felt the price was high considering no replacement key was actually made. I contacted the company, but they refused to adjust the cost and simply told me to pay the technician.

The technician was lovely guy

They knew about the key as sent a picture, all they did was re programme it, I had the machine but I needed a replacement key which I was quoted that price. Ur reply is not genuine and just fake

Won't be using again

5 March 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Rob,

Thank you for your feedback, and we’re glad to hear that you found the technician helpful and professional.

In some cases, especially with certain vehicle models or damaged keys, the issue only becomes fully clear once the technician has attended and carried out the necessary diagnostics on site. The charge covers the call-out, time, specialist equipment, and the work involved in assessing and attempting the job, even when the key ultimately cannot be cut due to technical limitations.

We understand that this can be frustrating, and we always aim to be transparent about the nature of mobile locksmith services and the costs involved. Your feedback is appreciated and helps us continue improving how we communicate these situations.

UK Auto Locksmith Team

Rated 5 out of 5 stars

Super quick efficient service…

Super quick efficient service technician was very skilled and sorted out my issue with minimum fuss and maximum efficiency. Highly recommended

5 March 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Samuel,

Thank you for your great feedback! We’re glad to hear our technician was able to resolve the issue quickly and efficiently.

Your recommendation means a lot to us. We truly appreciate it.

Rated 5 out of 5 stars

Excellent company

Excellent company. Fantastic engineer, would use again and definitely recommend. 5 stars from me.

5 March 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Wayne,

Thank you for the great review! We’re really pleased to hear you had a positive experience with our engineer.

Your recommendation means a lot to us. We truly appreciate the 5 stars.

Rated 5 out of 5 stars

It's cheap and they deal with things…

It's cheap and they deal with things quickly.
I'm pleased the key has been replaced too.

2 March 2026
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi there,

Thank you for your feedback! We’re glad to hear you were happy with the quick service and that your key replacement was sorted smoothly.

We really appreciate your review.

Rated 5 out of 5 stars

Job done in minutes by Sandeep

Job done in minutes. Today was not a good day for me until Sandeep showed up within 20 minutes and got the job done. I wished I had called up sooner and have not travelled to two different Timpson pods where in the first pod the master was having a day off and in the second Thompson pod the master told me to come back in 3-5 business days as they don't have the correct key components to do the job.

3 March 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Thank you for sharing your experience! We’re really glad Sandeep was able to get to you quickly and sort everything out in minutes, especially after such a frustrating start to the day.

We’ll be sure to pass your kind words on to him. We truly appreciate your feedback and are always here if you need us again.

Rated 5 out of 5 stars

An unparalleled work

An unparalleled work, I highly recommend it.

1 March 2026
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi there,

Thank you for your kind words and recommendation! We’re delighted to hear you were happy with the service.

We truly appreciate your feedback.

Rated 5 out of 5 stars

5* service.

5* service.. thank you

26 February 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Ionel,

Thank you for the 5-star review! We’re really glad you were happy with the service.

We appreciate your support.

Rated 5 out of 5 stars

Great service would recommend

Great service would recommend

24 February 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Max,

Thank you for your kind feedback! We’re really glad you had a great experience and appreciate the recommendation.

Rated 5 out of 5 stars

Absolutely incredible service

Absolutely incredible service, was available on site within the hour and had it fixed just as fast, clear communication and excellent pricing. Couldn't recommend more, great work

24 February 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi William,

Thank you for the amazing feedback! We’re really pleased to hear you were happy with the quick response, clear communication, and pricing.

Your recommendation means a lot to us. We truly appreciate it.

Rated 5 out of 5 stars

Very professionall and efficient

Very professionall and efficient , correct with the time they resolved my problem within minutes

21 February 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Tim,

Thank you for your kind review! We’re glad to hear everything was handled professionally and efficiently, and that the issue was resolved quickly.

We really appreciate your feedback.

Rated 1 out of 5 stars

Terrible experience with this company.

Terrible experience with this company.

I requested two new car keys because both of my original keys had been stolen during a burglary that is currently under police investigation. I clearly specified that I wanted the stolen keys to be completely deleted/disabled from the system. I was charged £1,750 for this service.

After they made the two new keys and were supposed to deactivate the stolen ones the police recovered the stolen keys three days later. When I brought them home and tried them, the car unlocked immediately. This clearly proves that the stolen keys were NOT deleted or disabled at all.

In other words, they only made new keys but failed to deactivate the old ones, despite charging for a full security reset. This is an extremely serious safety issue, as the thieves could still access the vehicle.

When confronted, they tried to blame the technician they work with, which is completely unacceptable.

I strongly advise everyone to avoid this company. They are unprofessional, unreliable, and misleading.

UPDATE ———Company Response

Following the company’s reply, I would like to clarify that I have written evidence confirming that the stolen keys would be erased from the vehicle system because the modules would be changed, and that everything would work as before.

Based on this assurance, I agreed to proceed and paid £1,750 for the service.

However, when the police later recovered the stolen keys, they were still fully functional and able to unlock the vehicle, which clearly shows that the keys were not deleted as promised.

This was not a minor issue the vehicle had already been stolen and was part of an active police investigation, meaning the failure to disable the stolen keys created a serious ongoing security risk.

I remain open to a fair resolution, including an appropriate partial refund

12 February 2026
Unprompted review
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi Alexandru,

We’re sorry to hear that you feel disappointed with your experience, and we’d like to clarify a few points for transparency.

First, we want to reassure you that all keys supplied by us are covered by warranty. There have been no reported faults with the keys provided in this case, and they were supplied and programmed according to manufacturer specifications.

During the visit, the work was carried out following a full on-site assessment. Initially, key deletion appeared possible; however, further diagnostics showed that permanently removing the stolen keys from the vehicle system would require replacing a control module, a significantly more complex and considerably more expensive procedure. This option and its implications were explained on-site at the time.

Following the assessment carried out by our approved contractor on site, a more cost-effective solution was agreed: supplying and programming new keys at a reduced price instead of proceeding with a full module replacement. The service delivered reflected the solution chosen during the visit.

We understand that situations involving theft are stressful, and recovering the original keys later can understandably change how the situation feels in hindsight. Our aim throughout was to provide clear information and the most practical solution available based on the vehicle’s technical limitations.

We remain committed to transparent advice, professional workmanship, and fair service for every customer.

UK Auto Locksmith Team

Rated 5 out of 5 stars

I had the pleasure of meeting your…

I had the pleasure of meeting your employee Chris. He was brilliant. An excellent job done with great courtesy. Congratulations and well done. I will recommend your Company if anyone has the same problem as I had.

18 February 2026
UK Auto Locksmith LTD logo

Reply from UK Auto Locksmith LTD

Hi George,

Thank you very much for your kind words and for taking the time to leave a review. We’re delighted to hear that Chris provided such a positive experience and carried out the job with professionalism and courtesy. We’ll be sure to pass your feedback on to him.

We really appreciate your recommendation and are always here if you ever need us again.

UK Auto Locksmith Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look