ESTATE MANAGEMENT SOLUTIONS (EMS) Reviews 116

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

My parents passed away recently and my siblings and I needed some help, advice and guidance in respect of their apartment. Judy Warwick from Estate Management Solutions has been easy to communicate wi... See more

Rated 5 out of 5 stars

Over the past year I have been dealing with Daniel Hardy about any issues or requests regarding my apartment block. He always responds quickly and efficiently to my emails, and nothing is too much... See more

Rated 5 out of 5 stars

Very professional, understanding and friendly, overall great service and also an easy to get hold of over the phone. Our recent enquiry we have raised with Accounts Team (MikeL) was sorted out str... See more

Rated 5 out of 5 stars

Worked for Estate mangement solution’s as a electrical sub contractor. All great staff there that’s are always on the phone ready to help out with any queries needed. Good at finding solutions... See more

Company details

  1. Property management company

Information provided by various external sources

Estate Management Solutions are a privately owned company specialising in Block and Estate Management throughout the Northwest.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick helpful response!

Judy was quick to respond to my email. Judy’s reply was very informative and she took the time to describe the actions that were being taken.

Brilliant service, thank you!

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Always happy to help where they can. Had a few problems with my building and they soon sorted it out. Very fact contact back. Even out of hours are fast to help. Would highly recommend

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Very prompt reply

Very prompt reply. And answer my query fully regarding fob and bicycle parking room door lock. Definitely one of the better managing agents for apartment blocks and I have live in many.

14 July 2022
Unprompted review
Rated 5 out of 5 stars

Efficient & trustworthy

Fast, reliable and friendly service. Always efficient when resolving issues & maintaining the building and estate/communal areas. Very happy with the service provided, couldn't ask for more from my management company.

17 May 2022
Unprompted review
Rated 5 out of 5 stars

EMS are a great company to carry out…

EMS are a great company to carry out work for as they are very helpful when we need any info or help on the properties.

I must make a comment about Leanne Scott as she is really helpful and polite to myself and my office staff
thank you Russell :)

31 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, required a new key fob and was updated along every step of the way. Was very impressed with the prompt replies.

27 August 2021
Unprompted review
Rated 5 out of 5 stars

A great company to work with

A great company to work with, very professional and quick to respond. Their sites are well managed and I recommend EMS highly. All their staff are helpful and I hope to keep working with them for the foreseeable future.

25 August 2021
Unprompted review
Rated 5 out of 5 stars

A query was raised regarding my…

A query was raised regarding my management fees which was very professionally and speedily resolved by EMS ( Judy and Leanne ) without any fuss. Wouldn’t hesitate to recommend their services

17 August 2021
Unprompted review
Rated 5 out of 5 stars

Reliable and professional service

I have been a resident in a development managed by ESTATE MANAGEMENT SOLUTIONS (EMS) for 4 ½ years now and have found their service to be excellent. Residents are regularly updated with any upcoming maintenance works and any reactive works are dealt with quickly to prevent any further issues developing. Staff are also very friendly when contacted about any queries or issues.

17 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent,prompt,friendly,leanne and…

Excellent,prompt,friendly,leanne and malisaa who I have most communication with concerning any problems I come across can't fault at all, no doubt there is a Excellent team aswell.well done for all your support.thankyou.

13 August 2021
Unprompted review
Rated 5 out of 5 stars

Great service

I have been receiving services now from EMS for the past 3 years, and I would highly recommend them. Leanne and her team are extremely professional. Easily contactable and always see that any issues are dealt with.

13 August 2021
Unprompted review
Rated 5 out of 5 stars

Intercom system

Very pleased with recent service and Matthew dealing with my concern. The intercom had stopped working but Matthew got this resolved in a matter of days. He kept me fully up to date at all times as to when the engineer was due and had completed the work.

11 August 2021
Unprompted review
Rated 5 out of 5 stars

Top Quality Service

EMS are a great company to deal with. Leanne is very friendly and professional at all times. She has been quick and efficient sorting out any issues and I would definitely recommend EMS as a management company.

11 August 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look