UK Hair Transplant Clinics Reviews 

982
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, welcoming, and highly professional staff who consistently make them feel comfortable, relaxed, and thoroughly well-informed throughout the entire surgical procedure. Reviewers also highlight the incredibly honest and helpful consultations, noting that knowledgeable clinicians provide clear guidance and realistic expectations without applying any sales pressure. Many people also appreciate the exceptional ongoing aftercare support and the stunning, natural-looking results successfully achieved by the skilled surgeons. Consumers consistently note that the overall journey is efficient, remarkably smooth, virtually painless, and entirely worthwhile from beginning to end.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional approach and honest advice during... See more

Service

Reviewers highlight positive aspects of service, noting that the overall process is fast, efficient, and... See more

Customer service

People report positive experiences with customer service, noting great support and a very reassuring first... See more

Product

Customers consistently note positive experiences with product, highlighting incredible hair growth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had two surgeries from UK HTC and both were excellent. The consultations were really helpful. They don't over-promise on what is possible with surgery so you know exactly what you'll be getting.... See more

Rated 5 out of 5 stars

Dr. T, Brandon, Mollie, and Judith make a brilliant team! Mollie welcomed me in and immediately put me at ease. Dr. T made me feel very comfortable and did a great job with my hairline. Brandon and Dr... See more

Rated 5 out of 5 stars

I would highly recommend UK Hair Transplant clinic , from start to finish the whole experience is very professional and friendly, My patient coordinator Chelsea contacted me regularly to check on... See more

Rated 5 out of 5 stars

A very fast and efficient process all round. I arrived at 8am and was done by 2pm. So far results are looking good after just over 2 weeks so looking forward to seeing the results as the hair grows... See more

Company replied


Company details

  1. Hair transplantation clinic
  2. Pharmacy
  3. Private hospital

Written by the company

We are NOT UK Hair Transplants based out of Walsall / Birmingham - Please check before reviewing! UK Hair Transplant Clinics is registered and regulated with the Government’s “Care Quality Commission” (CQC). The CQC’s role is to ensure that the hair transplant clinic providing the treatment meets the required standards and is performed in a safe environment. Not only are you protected by the fact that we are clinically governed but also because we offer a unique treatment guarantee. We are one of the only clinics in the UK that offers and upholds a guarantee on every hair transplant. We are able to do this as we are selective on those we think are suitable candidates for surgery. From the thousands of consultations we have done over the years only 40% of them are suitable for surgery as in our opinion suitable means being able to achieve a great result. If we deem you are unsuitable for hair transplant, this doesn’t mean there is nothing we can do for you, we have a wide range of non-surgical solutions we can offer. If you are just starting to thin we can offer products to lower the chance of you losing anymore or if you have receded to a Norwood 7 there’s alternative ways to create coverage. Just come and see us at your local clinic to get professional, honest and free advice.

Written by the company

Patient Satisfaction Guarantee

Free 2nd surgery if you are unhappy

If you are unhappy with the results from the first treatment after 12 months, we will do it again free of charge.

Contact info

4.8

Excellent

TrustScore 5 out of 5

982 reviews

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4.8

All reviews

(982)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Glad I decided against flying to Turkey.

After much contemplation and research and losing my hair from the age of 20 and my confidence alongside it, I finally took the plunge and entrusted UK Hair Transplant Clinics with my hair transplant procedure at the age of 26 and decided against flying to Turkey where it would be cheaper. 2-months after the procedure, I believe it was the right decision. From the very first consultation to the post-procedure follow-ups, the team showcased unparalleled professionalism and genuine care.

Dr Elgindi was incredibly knowledgeable, patiently answering every single one of my questions. Their detailed approach to explaining the process helped alleviate any anxieties I initially had. I was a bit anxious that the hairline Dr Elgindi suggested would be too high up / too recessed, but now that it has started to slowly grow, it looks far more natural than the near-straight juvenile hairline that I initially wanted. So a big thanks to him, as I would've ended up with a straight unnatural 'Turkey' hairline if I had gone abroad.

I didn't want to leave a review straight away, but wanted to wait until the results began to show, 2 months later I already can see the results coming in.
The newly transplanted hair blends naturally and I'm looking forward to not seeing what it looks like in a few months, not only when I have regained my hair and confidence.

To anyone considering a hair transplant in Turkey to save on costs, from my own experience I would choose this company, as you definitely get what you pay for.

(Not sure if it's okay to mention the surgeon's name here, let me know if not and I can remove it.)

10 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent staff and service!

Excellent service! The whole team were extremely friendly and helpful during my hair transplant. At all times they checked to ensure I was alright and endeavoured to keep me updated on progress. The aftercare so far has been top notch and I would highly recommend UK Hair Transplants Clinic over alternative black market clinics.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant team, surgeon and spotless clinic

Had my Hair Transplant on 18/09/2023. The staff and surgeon (Dr Mani) were super friendly and put my nerves at ease. The clinic is spotless and the quality of the procedure and knowledge of the surgeon is very clear from the result. My transplant is still very fresh but I am very happy. The aftercare leaflet is great and clear to follow. Overall would definitely recommend UK Hair.

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Had my FUE hair transplant yesterday, WOW, what can I say, absolutely the best experience, Dr Elgindi is so down to earth and really easy to talk to, he fully explained the procedure and put me at ease from the moment we met.

The three technicians on the day Mollie, Rosia, and Alicia were so professional but fun at the same time, they worked there backside off from start to finish and it was great to meet you all.

I honestly 100% recommend UK Hair transplant clinic, they go above and beyond to help get you your dream hair.

Also a thank you to Ashleigh and my patient coordinator Chelsea for all there help making sure I was fully prepared and ready for the day.

Looking forward to seeing th results.

Thank you all so much, such a great team of people.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

Great service with Dr. Manish

Great service with Dr. Manish and his team, Salwa and Ridha. Had a full 1800 grafts scheduled but they gave me closer to 1900 to achieve a good result. Whole team were fantastic and made me feel very comfortable during the procedure. It felt like a long day however it was all completed within about 6 hours. I even fell asleep twice during the procedure such was the comfort I was in!. Looking forward to seeing the results in a few months. Again fantastic professional service and really made me feel at ease. After care has been good so far with Chelsea, always ringing me to check everything is ok which I appreciate. Wouldn't hesitate to recommend.

19 September 2023
Unprompted review
Rated 5 out of 5 stars

As on meeting the team made me feel so…

As on meeting the team made me feel so comfortable the surgeon was amazing and the aftercare is great keeping in touch everyday to make sure I’m doing ok and doing the right things. Highly recommended this please to anyone that’s looking to have a hair transplant

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Hair Transplant

Fantastic company. Start to finish brilliant.

I was losing hair at 18/19 and decided to get a hair transplant at 25 1 week ago. Spent years doing research into numerous companies and procedures and for anyone reading this…. Stop wasting time researching and choose UKhair. I’ve done the research for you.

First video consultation was short and informative answered all my questions and told me about the procedure. What I needed to do etc. quoted me a price and booked an in person consultation. Put my deposit down straightaway and they knocked money off due to me choosing them.

At the in person consultation he answered more of my silly questions and put my mind at ease. Really knowledgable guy and knocked a further £500 off due to me not needing as much grafts as initially quoted.

I live in Newcastle and the surgery was in Manchester. Chelsea (patient coordinator) put me in a hotel free of charge the night before and the surgery was literally a 30 second walk away perfect.

The day of the surgery I was very nervous walking in. Straight away I was greeted by one of the team (can’t remember her name unfortunately) she took me downstairs and got me prepared.

I then met the surgical team Dr Elgini, Rosa and Ali (technicians) who were absolutely fabulous. Dr Elgini incredibly knowledgeable and explained exactly what he would be doing, what I would feel, and was completely open and honest about the procedure and didn’t sugar coat anything. I’m not a big fan of needles so the first 15 minutes wasn’t my idea of fun but after that it was absolutely pain free.

I cannot stress enough how fantastic the team was. Dr Elgini, Rosa and Ali were talking to me throughout, explaining everything and made me feel so comfortable. I felt comfortable talking to them and although extremely professional at all times it was nice and extremely relaxing to have a bit of banter and joke with all them. Made me feel so much at ease. UKHair really have got a fantastic team in these 3 people and you won’t find a better surgeon anywhere. I can’t put into words or express how easy the entire experience was and what I feared it would be was nowhere near.

Throughout this I have also been in contact with Chelsea who has regularly been in contact, before, during and after procedure and is fantastic at answering all of my silly questions and explaining all of my after care tasks that I need to do.

Just a fantastic company with fantastic staff and if you have the pleasure of Dr Elgini, Rosa and Ali then you are in completely safe hands. 😁

7 September 2023
Unprompted review
UK Hair Transplant Clinics logo

Reply from UK Hair Transplant Clinics

Hi James, thank you so much for this detailed review of your experience.

We are happy to hear you had a great experience with our staff throughout.

We look forward to seeing you at your 6 month review to see the progress :)

Kind Regards
UK Hair

Rated 1 out of 5 stars

Shambles of a company

Contacted this company for a consultation regarding my hair transplant. Was given minimal details about anything an told a consultation has been booked. On the day I receive a message saying consultant is off sick and appointment needs to be rescheduled which i did. On first occasion i had cancelled plans to make time for the session. Same for second appointment. Again on day of second appointment i receive a call this time when i answer i can here the agent having a good chat in the background, the phone call is then cut off with no response from the caller. I then get a message to say appointment needs to be rescheduled due to consultant being off sick. I understand this company has some good reviews but first impressions go a long way, an to be honest i think their initial contact with potential customers is shocking an outright unprofessional. Hence why I informed them i will not be proceeding an then you guessed it no response from them at all. Not even an apology for wasting two weeks of my life. Shambles. Go elsewhere. Also what is ironic is that the person to who i dealt with was lindsay. In every message she sent me her name was spelled differently. Either Lindsay / Lindsey. If they can’t even spell their name properly how they going to provide a good service.

13 September 2023
Unprompted review
UK Hair Transplant Clinics logo

Reply from UK Hair Transplant Clinics

Hi Sohail, thank you for your feedback we have looked into this for you. Unfortunately we had 2 separate cases of staff illness which affected our video assessment clinics, this is a very rare situation and we can only apologise it affected both of your booked appointments. There was no one available to cover as the other consultants were booked out doing physical consultations and were therefore unavailable. Usually there would be someone else available in case of illness, it was just extremely unlucky this wasn’t the case those days.
We did call both times to let you know, the 2nd time it seems there was a technical glitch because our advisor couldn’t hear you, so therefore thought you hadn’t answered the call which is why a text was sent. You have mentioned not being able to hear her so we can only assume this was an issue with our phones. We have listened to the call recording and no sound can be heard.
You are correct, we didn’t follow up after you told us you wouldn’t be proceeding. This is because you asked for your details to be removed from the system so you were unsubscribed from future contact. We always uphold patient wishes with regards to contact.

We sincerely apologise and wish you luck finding a hair loss solution even though we understand it will no longer be with us

Kind Regards
UK Hair

Rated 5 out of 5 stars

Very happy with the choice I made.

After what felt like a couple of years considering hair transplants and then a few months of searching for the right clinic, I found these guys and I have to say I'm very happy with the choice I made. (I had FUE 2 weeks ago in London.) No complaints about any of the aspects to the process that you might be worried about such as quality of information, quality of care on the day of the procedure, professionalism and the overall texture of experience. The procedure itself was a pleasurable experience in a relaxed but professional setting with Dr Manish and his assistant, who really make you feel like you are in great hands.

30 August 2023
Unprompted review
Rated 1 out of 5 stars

Not a company I would recommend. Poor customer service.

I started this whole process with a video call in February 2023 with Kate. This was a very pleasant and very informative call. I was made to feel at ease and at no time felt pressured to book the procedure. £3800 is a lot of money to me, but getting my self confidence back is worth it.
I then met with Paul. I explained my issues and he told me that I was a good candidate, but there was some thinning issues and I had to take Finasteride before the surgery to help with this. I was not sure about this as it was not cheap, but I was told I had to take it for the surgery to go ahead.
I paid a £500 deposit plus £290 for the 14-month supply of Finasteride. It was delivered 14 days later.
I had done some research since ordering and a lot of the research said do not break tablets in half and not always suitable for women. I was worried when they arrived as it said I had to take half a tablet which obviously meant breaking them. I rang my co-ordinator, Chelsea, with questions about my concerns. She seemed very dismissive and unhelpful. I tried to explain why I had concerns, but she just kept telling me that was the way it worked. I also said that they had no groove on them to cut them so when you tried, they cut unevenly. She very shortly said “Well that is why we provided a pill cutter” There was no pill cutter in the package with the tablets and when I said this, she said she would get one sent out to me. I felt like I was being difficult and an inconvenience. I was really upset as this is not a cheap procedure and I felt like I was being spoken down to. There is no need to be rude to people with genuine questions about a medication they are about to take. Manners cost nothing.
I contacted Kate and told her that I was not happy with the way that Chelsea had dealt with my issues and she kindly said that she would arrange for another co-ordinator for me.
I started the Finasteride in March.
I needed another appointment with Paul to see how the Finasteride was working before my upcoming surgery. I got an appointment for 22nd August 2023 (surgery due September 12th 2023).
I saw Paul and as before it was a pleasant and casual appointment. He did mention that the Finasteride had not seemed to do much, but gave no inclination to me that the procedure would not go ahead.
I emailed a few questions I needed to know the answers to, but got no reply for 48 hours and then received a random email from Ashleigh. She replied saying that she was out of the office until Wednesday which was fair enough, but then finished the sentence with usually Chelsea would deal with this, but I understand you don’t want to talk to her. I felt like I was less important because I did not want to deal with Chelsea and that was my fault. If she had not been rude I still would have.
It then went on to say “As far as I know the surgeon wasn’t willing to proceed with the surgery due to the fact there has been no improvement in the front section from Finasteride.
That was it. So basically, I got an e-mail at 7pm and I was distraught, not knowing what was happening. It did not say the surgery had been cancelled and did not say it was going ahead. I was never told in the whole time that I could be an unsuitable candidate and the surgery may not go ahead. I had made arrangements for the date of the procedure and 2 weeks after and all for nothing.
I find it very unprofessional to tell me this in an e-mail and not face to face or on the phone.
I spoke to Judith the next day as that was the name given to me by Ashleigh in her e-mail. Judith is another manager. She told me that Kate should never have booked a date for my surgery until after my 2nd appointment with Paul and she was at fault. It may have been the case that the appointment should not have been booked, but Kate was not the only person I had spoken to throughout the process. This was booked back in March 2023 and I have since spoken to Chelsea, Paul and Ashleigh and not one of them said that this appointment should never have been made. They all knew that the appointment had been booked. It was not until I spoke to Judith, who blamed Kate. Coincidence that Kate has now left the company so obviously a scapegoat.
I have now got my deposit back, but emotionally I can't get that back. I am glad they did not do the surgery if I am not a suitable candidate but the way it was handled and the way I was told was not professional.
Apart from Kate everyone else has been rude or unprofessional.
Now I understand why people take the risk of travelling abroad to get the procedure done. I chose to pay 3 times the price to have it done here yet was treated like a pay cheque and not a human. I have had surgery in Turkey and the care was out of this world. I chose the UK for a transplant as I thought the experience would be better and the regulations are stricter.
I have emailed a complaint, but no idea if it will just be dismissed or lost.
No option for zero star rating :-(

30 August 2023
Unprompted review
UK Hair Transplant Clinics logo

Reply from UK Hair Transplant Clinics

Jenny, thank you for your feedback, we always welcome feedback both good and not so good. Only by a patient providing their experience can we continually review our services to ensure we provide a great service.

Cancelled surgery as NOT suitable:
We fully understand your disappointment in being advised not to proceed with your hair transplant. Over the past 12 years we have built an excellent reputation for providing honest advice centred around patient’s best interests. In your case we simply didn’t want to just take your money, knowing that 18 months post-surgery you would feel even more disappointed having spent £3800, gone through a 6/7-hour operation and taken 2 weeks off work to then achieve a poor result.

At your 1st physical assessment pre-surgery, we indicated that overall your hair quality was poor and that we recommended taking medication initially to see if this would improve and arranged see you after 6 months. At the 2nd pre-surgery appointment, we noticed that your hair hadn’t improved enough which was unusual and we immediately sent the pictures to the surgeon who reviewed them the following day and advised not to proceed.

The surgeon emailed your patient coordinator that evening for her to let you know but because she was on holiday, she couldn’t call you. She wanted to let you know asap as your surgery was quite soon and you were looking to pay the balance, she decided to send an email letting you know about your surgery and that your consultant Kate or her manager Judith would call you the next day with more information, which she did.

It was agreed with you to continue on the medication and that the surgeon would review you in 6 months to see if there had been any improvement.


Professionalism of staff:
We are committed to employing passionate, caring and professional staff and whilst you were very satisfied and commended some of our staff, we are were disappointed that you felt that one member didn’t meet our standards.

You can see from nearly all the reviews on this site, we are dedicated to offering a great patient experience in terms of both customer service and clinical outcomes.

As a result of your comments about a certain member of staff we will obviously investigate this further, especially as this person constantly gets great feedback on Trust Pilot and internal patient surveys.


Previous surgery in Turkey:
We understand that you had another cosmetic surgery procedure abroad and were happy with this. However, as you know “Hair transplant surgery” unlike your previous surgery, is not classified as a hospital procedure and therefore in some countries having a hair transplant is less regulated than in the UK.

Again, thank for your feedback and we really do sincerely apologise you feel the way you do about the service you feel you have received.

Rated 3 out of 5 stars

I’ve booked an hair transplant for…

I’ve booked an hair transplant for December back March and the service from my medical receptionist in my opinion is not acceptable. I’ve had issue problems with the dosage of finasteride with not much concern and now trying to sort out an appointment date with my surgeon and trying to book holidays at the same time is a nightmare. Email reply time is in my opinion not acceptable when paying private. My only reason for stopping and going ahead with the transplant is the surgeon reviews our outstanding. So I’m just putting up the the poor can’t be bothered receptionist at the moment

29 August 2023
Unprompted review
UK Hair Transplant Clinics logo

Reply from UK Hair Transplant Clinics

Hi George,
Thank you for your review, we are sorry to hear you feel frustrated enough with communication to post a review on here.

We have looked back over the email chain between you and your patient coordinator and we can't find any long delays with email responses. The longest gap we can find between you emailing in and her reply is from Friday to Monday as the office is closed at the weekend. When you first requested the surgeon consultation, your surgeon was on her honeymoon so was unable to access her diary, we made you aware of this and got back to you once she was back.

With regards to arranging the surgeon consultation, unfortunately we have found it difficult to accommodate such a specific request of a Friday at 4pm in Nottingham. Your surgeon doesn't standardly work a Friday as she works days that surgeries are booked which are adhoc, she also splits her time between the Manchester and Nottingham clinic. We have offered you the Friday dates we do have which have been unsuitable so far.

Your query regarding Finasteride was due to a reaction we had never experienced before as it was a skin reaction. This isn't a listed or known side effect so we recommended consulting your GP to see if it could be anything else causing the reaction. Since changing your dose this seems to have resolved.

We can assure you the patient coordinator you are dealing with can be bothered, as you can see from previous reviews from patients on this platform she works hard to help patients in their journey. She has tried multiple times to get a date for you that fits your specific requirements and has got as close as she can with the surgeon's diary. She has recently emailed you a new date which we are yet to hear back from you regarding.

Please contact us as we have also had a new surgery booking for a Friday in October which could be suitable.

Hopefully we can resolve this matter as we don't want any patients to feel like the way you have described.

Kind Regards,
UK Hair

Rated 5 out of 5 stars

100% recommend UK Hair Transplant Clinics !!!

100% recommend UK Hair Transplant Clinics!!!!

From the initial call with Nigel, to face to face consultation with Paul, to the surgery with Dr Tetiana (and nurses), to the after care with Chelsea and the 6 month review with Paul - I can honestly say they are a credit to the company!

The whole team at UK Hair Transplants that I have dealt with have been so helpful along the process, and I am so happy after 6 months with the progress of my hair transplant.

When I was deciding which company to choose for my treatment, I looked on Trust Pilot and UK Transplants were at the top, and I am so happy I chose to stay in the UK and have the treatment.

Before I had the treatment, I was so conscious of my hair loss; however since the treatment, I am now so happy with my hair and I feel a lot more confident (and there's still another 12 months of growth to go).

Shout out to Dr Tetiana Mamontova - she has done such an amazing job - thank you.

If you are considering a hair transplant, it's definitely worth it, and by staying in the UK to have it done I feel like I have been able to get the best aftercare treatment.

Best thing I have done - Thank you so much!

8 February 2023
Unprompted review

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