Ukminifigurestore Reviews 

I left a review last week stating my concerns with this company.
In truth, my order arrived today and the quality is good.
Customer service on the other hand is horrendous, and it is not surprising people believe this is a scam.
My order arrived 11 days after due date, I would have no issues with that normally, but there was no confirmation email, no response to any queries, nothing.
But is it a scam? No, just bad communication.

Same as everyone else. Money taken, no order received, no replies to any emails or help chat. FRAUD

Horrendous do not buy never all my order. Don’t reply to any emails now going to get refund through the bank and urge others to do the same !

Not receiving my order. A month over the limit. I ordered from them twice before and received my parcel on time, but now that it is not arriving this time, they do not even bother to check their messages on the shop app or their own website. It is ridiculous. I urge you to use AliExpress or some other more reliable website for figures.

This is 100% a SCAM. If you scroll down you will see that the owner, whose email address has been given out for the refund process, has left a five star review saying that they received their goods promptly! Lucky them, unlike the rest of us.
junaid89@hotmail

Was apprehensive of purchasing on here due to previous reviews however the figures arrived promptly and the service was excellent!

Petfect gift, exactly as described, fast delivery, thank you!

ordered figures for my son, good value for money and arrive promptly and as promised. would 100% use again

No order, no shipping confirmation and will now need to open a dispute with my credit card. The email is gmail and Hotmail accounts and they do not respond. What a scam

Unfortunately I read reviews and they were all positive so I ordered from this company. They were due to arrive on the 2nd September. I message every day and usually get a response saying to check shipping. When I do this with EVRI they still have not received the parcel. Never once have they apologised. I have requested a refund but they never acknowledge this request. Also the 5 star review is from someone with the exact name that I have been messaging from this company. Maybe it is a coincidence.

Ordered on 14th sept for my son's birthday, not received and now reporting as fraud. no response to any contact.

Placed an order, delivery date has now passed, tried everything to get into contact, don’t order from them because you’ll never see your parcel. It’s a scam

DO NOT ORDER FROM THIS SITE. YOU WILL LIKELY NEVER SEE YOUR ORDER, AND BE MET WITH RADIO SILENCE IF YOU INQUIRE MORE INFO.

Ordered two sets of figures, estimated delivery came and went. Followed up with inquiry emails, got almost no response until one message mentioning a backlog. A month of pestering later, my items were finally dispatched only for some parts to be missing. Contacted them about replacements, sent in images, and have heard nothing back since. At this point I've accepted that I'll never see any form of replacement parts, but they won't be seeing any more orders from me. If you're reading this, I implore you to look elsewhere for minifigures.

not received my order had to go to bank to report as hadnt received any confirmation

As with other reviewers, paid for items, including express postage, and have received nothing. Have now alerted bank and will be reporting to Action Fraud.

Items arrived promptly and had no issues with the transaction

Purchased minifigures and not arrived, sent several emails with no response. Now having to speak to the bank for fraud, they take your money and don’t send the goods
Avoid!!! Do not give them free money they are scammers

Absolutely awful, they didn’t send the item. I emailed them and they said they were back logged however it never got sent. DO NOT BUY

The long and short is that I eventually received my order after four weeks.

When my estimated delivery date passed and it still hadn't been shipped I sent an email and received no response. A couple of days later I sent another email and received no response. I then tried live chat and received no response.

At that point I assumed I'd been scammed and was going to raise it with the credit card company at 30-days, however I then found their Facebook Page and sent a message there.

This time they did reply and said they were delayed and would try to ship it in the next day. It was finally shipped a week later and arrived about four weeks after I placed my initial order.

The thing is... if you just communicated with me from the start and told me it would take a while then I would have been understanding. But if you're running behind you have to actually tell people. And, in the very, very least, you have to reply to them!

From a post I saw on Facebook, it sounds like you still have a big backlog now (a month later). If that's the case, please stop taking new orders until you've caught up.

Ordered items for my grandsons birthday on 29/8/24. Told items would be delivered between 4-6 September. Now 9/9/2024 and grandson’s birthday. Spoke to someone today who said items would be dispatched tonight. But they haven’t been. Don’t recommend.

Update after one further phone call the order was finally delivered on 11/9/2024. The order was complete and my grandson was happy with the items. However
the customer service from this company was poor. They do not respond to emails, messenger messages or texts nor do they return phone calls when they say they will. I’d be reluctant to deal with them again.