UK Open College Reviews 

440
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I really enjoyed completing my TQUK Level 3 Diploma for Early Years Care and Education with UK Open College. Support from enrolling and throughout my course, everyone has been amazing! A huge than... See more

Rated 5 out of 5 stars

I had nothing short of a positive experience with Open College. Everything was extremely organised with an induction zoom call showing you how the website works and where to find things. With... See more

Rated 4 out of 5 stars

I recently completed my Level 4 HLTA Diploma with UK Open College. I loved the self-paced learning as I could complete assignments to my own time scale. My tutor Kaye was absolutely amazing! Work cam... See more

Rated 5 out of 5 stars

Homeschooling family here . My teenage daughter did a short babysitting course for some key foundational knowledge, she received a certificate , Great customer service from Darren at UK Open College... See more

Company details

  1. Educational institution

Written by the company

Private UK Training Provider.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

440 reviews

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4.4

All reviews

(440)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

level 3 early years course

Completing the level 3 early year's course was difficult to begin with but with the support from my family and work friends helped alot. The work was marked quickly and the positive feedback gave me a boost my tutor Jill Matthews was very supportive and helpful and only an email away, recommend this course and college but you do need to be dedicated, I feel working remotely can be useful for working people or those with families.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Great service and very reliable

I recently completed my HLTA through UK Open College and I was very happy with the service I received. From start to finish I felt supported and all my work submitted was marked quickly with detailed feedback. My online account allowed me to track my progress and access relevant resources to help me complete each unit. I can’t recommend them enough!

14 March 2024
Unprompted review
Rated 5 out of 5 stars

The online course is really easy to…

The online course is really easy to navigate, everything is laid out easy and you ate able to find all the documents easy. The tutors are brilliant any question you have they answer in full detail and they made anything your struggling with really easy to understand. I loved this course as I could still work and get the experience I needed to complete it. I will completing my level 3 through them.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

ive just joined up to do the level 2…

ive just joined up to do the level 2 mental health course and bill has been great help thank u bill nice to no your a local man yourself cant wait to start thanks again bill for your help

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic communication and support

I recently completed my level 2 diploma in childcare and I highly recommend my tutor Jill Matthews and UK Open College. Jill has been so helpful, supportive and encouraging throughout her time as my tutor. I can't thank her enough for her quick responses to my messages of need and for all her words of encouragement and praise on the feedback of my work. She has made the course enjoyable, while steadily building my confidence and I am so grateful to her. I know other people that have gained the same qualification through other distance learning companies and they've not had the same support or communication with their tutors as I've had. If you're thinking of getting your childcare qualifications, use Open College!

14 April 2024
Unprompted review
Rated 5 out of 5 stars

UK open college

I recently called to enrol in a Level 2 counselling course and experienced incredible customer service. Bill has been exceptionally helpful and informative about my enrolment. His enthusiasm is contagious, and he made sure to sort everything out for me promptly on the same day.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! I have only just enrolled into a level 2 course and Bill has been extremely helpful and informative! His energy is so amazing and made sure to sort everything out for me within the same day :)

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Level 3 certificate & Diploma completed

I have just completed my second course with UK College - I am a mum of 2, with a travelling husband and now a full time placement in a school - and although it took me a while to start, the fact that you can log in and out of the learning around your other commitments worked really well for me. The tutor has been most helpful and all the feedback has helped me to find the right focus and carry on throughout. It is truly set out to work around you, and your own time management. I could not recommend UKOpen College more - and I am sure I‘ll be going back for more soon!

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Contacted the college for info

Contacted the college for info, for A Levels for my son. Darren supported me brilliantly, through online chat. Answered everything quickly and easily. Even anticipated questions I might ask. Made us even more certain that this college is the one for us! Thank you for your kindness and support, Darren.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

I completed my level 3 with Open…

I completed my level 3 with Open College, and I had an amazing experience working with them. I'm extremely grateful of Jill, my tutor, he was excellent, even if my tutor was changed at first, it had no effect on me. Jill always gets back to me in a few days and gives me the greatest tips and information to increase my knowledge. The staff is also really helpful, when I called to ask about my certificate, they did everything they could do to help me.

22 March 2024
Unprompted review
Rated 1 out of 5 stars

The worst company & Racist. AVOID

The worst company you could ever go to. Paid monthly, few payments were late they charged interest. Happily paid and paid the course over the duration. Interest was not a small amount either. This was all for an employee.

I went to buy again a few months later to for an employee and they demanded I pay in full. Tried to escalate the matter and every single person was rude and arrogant. Maybe it’s because some of us have foreign names and that’s when the tune changes. Had an English employee no problem, had a foreign sounding name- sorry we only accept payment in full.

Avoid this company at all costs

12 March 2024
Unprompted review
UK Open College logo

Reply from UK Open College

Due to the nature of the comments in this review we have deliberately taken our time to respond. As a company trading over 18 years we are fully prepared for criticism and the odd bad review. It comes with the territory and the odd bad review shows we are human. Luckily for us the bad reviews are minimal. Some of them are factual and some not so. Where they are factual we try and put things right if we can.

In this particular instance the reviewer is somewhat bending the truth to suit their agenda. So, let us put the record straight.

Ahsan Khan applied for a course with us in 2022 for one of his employees. He was extended a line of interest free credit and agreed to spread the cost over a 12 month period. This was approved and set up as requested, despite his "foreign name" His words not ours!

Over the 12 month period, 10 of the 12 payments were missed and not paid on time. (Not a few as claimed) Some of these payments were months overdue despite dozens of reminder emails and numerous phone calls over this period, the vast majority of which were ignored. On several occasions payment was only made when we threatened to close the students account. This caused severe disruption to the student who was unable to complete the course due to access being blocked for the majority of the term. Very unfair on the student as you can imagine.

Payments were eventually received without a penny of interest being added. However, late payment charges were incurred as per the T's & C's of the payment agreement. We hate adding charges to late payments and we always give a learner the opportunity to make any missed payments before late payment fees are added. As our requests were largely ignored the charges were incurred.

Fast forward to March 2024 and this reviewer returned, paid a deposit via our website and once again requested to spread the cost. Due to the mis-management of the previous account, this request was declined and the deposit refunded within 24 hours. At this point, an explanation was provided and on this occasion payment was requested in full to proceed. This was initially rejected by the reviewer who then proceeded to leave this review.

In the meantime, the reviewer has re-contacted us and requested an invoice so they can pay in full of which we are still awaiting payment unfortunately.

If we are the "worst company & racist" then please make contact with evidence of this so we can investigate these claims. Any rude and arrogant responses were certainly not made by any of our staff. Our positive reviews will back this up. If we are that bad we would ask "why you returned to us for a second course"?. If we are "Racist: as you claim then we would not have accepted you in the first instance. It makes no sense at all!

We currently have learners from all over the world studying with us and have done so for many years. Students from all backgrounds are very welcome to enrol and any based in the UK are welcome to take out an interest free payment plan to spread the cost.

We hope this sheds some light for any potential student considering us for their studies. Please read the many good reviews rather than false claims made by this reviewer.



Rated 4 out of 5 stars

I took a level 2 in supporting teaching…

I took a level 2 in supporting teaching and learning as well as a level 2 in understanding Autism with Ukopen college.
UKopen college were really informative and easy to contact when I needed too.
My tutor Viv was brilliant, really supportive and very quick to respond and help with any questions I had.
I only didn't give it a 5 star as I felt the course for supporting teaching and learning was hard in regards to the amount of material that you had to read and it wasn't always clear where the information to the questions was. With 2 children and a full time job, I have little time to fit in the studying so it would have been better had their been less information to go through.
The other course was a lot more simple in that respect and the material you read matched the questions to answer.
I would definitely consider using Ukopen college again in future.

10 December 2023
Unprompted review
Rated 2 out of 5 stars

Good feedback only for my tutor!

Wonderful and helpful tutor - thank you so much Zoe's for your help and support (5 stars for You).

Contact with administration - completely terrible, no any respect. I paid lots of money for my courses, they don't want sent to me by post my certificate (extra cost!). I should receive my certificate during max 12 weeks. I waited on certificate from level 2 SEN 6 months!!! and for level 2 Childcare today is 16 weeks - and still they don't want sent it to me by post!

19 February 2024
Unprompted review
UK Open College logo

Reply from UK Open College

Hi Magdalena!

We are so disappointed to receive this review from one of our most loyal students. Interactions with you have always been very friendly and pleasant since you started your first course, so this has come as a complete shock.

We have looked into your account and can confirm the following for you.

Your level 2 SEN course was completed in Mar 23 and certified on the 9th Jul 2023. This was within the 16 week guideline advised at the time.

With your Level 2 childcare course this was issued to you today in digital format within 16 weeks prior to this review being received. This was issued to you by Bill in student support despite payment of the course fees still yet to be paid. This was issued as a gesture to you as a returning student so you had evidence of your completion. The paper version would have been made available to you once all payments on your payment plan had been received.

To be clear: All certificates are issued free of charge in digital format. Paper versions now incur a small fee as we are charged for them by the awarding body unfortunately. Despite this, we have also arranged for a paper version to come out to you shortly at no cost on this occasion. Further certificates will incur the fee unfortunately.

We can also see you recently returned to the college for your level 3 childcare course and provided with a substantial discount as a thank you after taking to our support team. We genuinely thought you were happy studying with the college.

We would gladly have found a resolution to this issue for you Magdalena if you had made contact rather than cause any ill feeling. We had planned to call you this morning to help. However, your most recent email has requested us not to do so which is a real shame.

Thank you for mentioning the input of your tutor Zoe. She will be delighted.

Your certificate will be posted today for you. We wish you well with your Level 3 course.

Thank you for taking the time to review your experience with UKOC.

Rated 5 out of 5 stars

I have just completed level 3 teaching…

I have just completed level 3 teaching assistant course, although I didn’t finish the course as soon as I would have liked through no fault of the course it’s self, working full time having a young family the course was brilliant and look forward to starting a new job very soon. The portal was very easy to send off work and was full of useful information and helped me through my studies. A huge thank you to my tutor penny who was very helpful and was there for advice and support when I needed it. Will be back hopefully in the future for my next course and will deffo be using uk open college for my next course.

11 February 2024
Unprompted review
Rated 5 out of 5 stars

Really fascinating and positive course

A really fascinating and positive course. Special thanks to my tutor Viv Wood who was very helpful and very patient with my constant questions. I recommend thi course to anyone starting out as, or interested in becoming, a Teaching Assistant.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Top Notch!

This company are fantastic! They are extremely helpful in every sense of the word and go above and beyond to not only make your learning experience the best but their helpfulness and customer service is second to none.
Great course, great content, helpful tutors and fantastic customer service! I highly recommend!

9 January 2024
Unprompted review

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