NOW CLOSED Reviews 

270
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were unhappy with their experience overall. Many people reported significant issues with refunds, often needing to escalate through their bank or PayPal after requests were ignored. Customers frequently experienced a lack of communication, with emails going unanswered and orders not dispatched or delivered as expected. This often led to frustration and unfulfilled purchases. However, some customers also noted positive experiences with speedy delivery and efficient order processing. These people often received prompt responses to their queries and found the products to be of good quality. They appreciated clear communication and helpfulness from the business.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Product

Users describe ambiguous interactions with product, with some customers reporting positive experiences, such... See more

Refund

Reviewers highlight negative aspects of refund, with many customers reporting significant difficulties in... See more

Response time

People report negative experiences with response times, with many reviewers stating they received no reply to... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting very quick delivery, good... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Another attempt to purchase PPE. Another epic disappointment. Ordered some Respirator filters for a job after being let down by another site. No dispatch notice despite boasts of 24hr dispatch. No rep... See more

Rated 1 out of 5 stars

Placed an order with UK Prepping shop, payment accepted. Recieved no conformation that the order was being dealt with. Tried numerous times by phone & email to chase up the order. All communications w... See more

Rated 1 out of 5 stars

Not reliable - Order made on 28 August with a 48hr shipping. Gave time for them to process since I thought because it was the weekend until now (2weeks later) still no progress. I contacted them and t... See more

Company replied

Rated 1 out of 5 stars

Ordered a crossbow and water purification tablets, tablets delivered but no crossbow. Chased this with them, heard nothing, so eventually had to pursue through my bank to refund. Then 3 months later... See more


Company details

  1. Camping Shop

Written by the company

UK #1 Store for Prepping Gear Preppers we have plenty of long term foods, first aid kit & bug out gear to make your own grab bags, special forces survival kits, water filters & much more to prepare for all situations whether a pandemic or a flood. Free UK postage over £30. Company Registration No 12654501.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(270)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* service and items

Really happy with the customer service and item. Fast postage, competitive prices and personal service - hope to use the company again in the future. Thanks!

27 March 2021
Unprompted review
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Reply from NOW CLOSED

Thank you for your kind review.

Rated 5 out of 5 stars

Great service

Great service , have dealt well with the issues arising out of Brexit in reaction to shipping and customs, sales team were particularly helpful , would recommend

23 February 2021
Unprompted review
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Reply from NOW CLOSED

Thank you for your kind review.

Rated 5 out of 5 stars

Easy to order

Easy to order, product delivered on time and was kept upto date with despatch and delivery...
Only question is why 2 packets of space food were packaged in such a large box? Jiffy bag would have done.

11 February 2021
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Reply from NOW CLOSED

Thank you for your kind review.

Rated 4 out of 5 stars

Great Service

I’ve not used these products just yet, so I can’t give a full 5 stars just yet.
However, the service was exemplary, as usual. Arriving in quick time and discreetly packaged.

Will continue to use this company.

10 February 2021
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Reply from NOW CLOSED

Thank you for your kind review.

Rated 5 out of 5 stars

20 plus years...

The order was delivered quickly and all in good condition. the website is easy to use and stock held is displayed in real time. Also my food will last 20+ years until the next pandemic, lol.

11 January 2021
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Reply from NOW CLOSED

Glad to of helped, thank you.

Rated 5 out of 5 stars

Teri Hatcher

Excellent service and excellent range of goods.

10 January 2021
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Reply from NOW CLOSED

Thanks Teri, its appreciated.

Rated 5 out of 5 stars

Will return.

Great prompt hassle free service.

6 January 2021
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Reply from NOW CLOSED

Thank you, its appreciated.

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