NOW CLOSED Reviews 

270
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were unhappy with their experience overall. Many people reported significant issues with refunds, often needing to escalate through their bank or PayPal after requests were ignored. Customers frequently experienced a lack of communication, with emails going unanswered and orders not dispatched or delivered as expected. This often led to frustration and unfulfilled purchases. However, some customers also noted positive experiences with speedy delivery and efficient order processing. These people often received prompt responses to their queries and found the products to be of good quality. They appreciated clear communication and helpfulness from the business.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Product

Users describe ambiguous interactions with product, with some customers reporting positive experiences, such... See more

Refund

Reviewers highlight negative aspects of refund, with many customers reporting significant difficulties in... See more

Response time

People report negative experiences with response times, with many reviewers stating they received no reply to... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting very quick delivery, good... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Another attempt to purchase PPE. Another epic disappointment. Ordered some Respirator filters for a job after being let down by another site. No dispatch notice despite boasts of 24hr dispatch. No rep... See more

Rated 1 out of 5 stars

Placed an order with UK Prepping shop, payment accepted. Recieved no conformation that the order was being dealt with. Tried numerous times by phone & email to chase up the order. All communications w... See more

Rated 1 out of 5 stars

Not reliable - Order made on 28 August with a 48hr shipping. Gave time for them to process since I thought because it was the weekend until now (2weeks later) still no progress. I contacted them and t... See more

Company replied

Rated 1 out of 5 stars

Ordered a crossbow and water purification tablets, tablets delivered but no crossbow. Chased this with them, heard nothing, so eventually had to pursue through my bank to refund. Then 3 months later... See more


Company details

  1. Camping Shop

Written by the company

UK #1 Store for Prepping Gear Preppers we have plenty of long term foods, first aid kit & bug out gear to make your own grab bags, special forces survival kits, water filters & much more to prepare for all situations whether a pandemic or a flood. Free UK postage over £30. Company Registration No 12654501.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

270 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(270)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic transaction!!

Fantastic transaction!!
Prompt, and friendly emails.
Items were out of stock everywhere else, so I decided to give UK Prepping Shop a go, I'm so pleased I did!!
Highly recommend!!
Dave

21 April 2022
Unprompted review
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Thanks Dave, appreciated.

Rated 5 out of 5 stars

Experience of purchasing gas mask

Because of the risk of the situation in Ukraine developing into a third world war and a nuclear attack on Europe I wanted a gas mask and filters like yesterday. Justin dealt very patiently with my email enquiries and replied to them promptly. His shop was sold out but once they received fresh supplies they alerted me promptly and I was able to place my order and I received the items without delay, I was also grateful to be able to purchase potassium iodide tablets as I know there is a big demand worldwide for these.Although I am not used to shopping on-line I found ordering and paying for the goods a very straightforward experience. We are lucky we have this shop to purchase CBRN equipment from as the UK manufacturers of gas masks will not supply civilians Jack Reid

15 April 2022
Unprompted review
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Reply from NOW CLOSED

Thanks Jack, appreciated.

Rated 5 out of 5 stars

Great company

Justin was quick to respond to my emails and I'm really pleased with my order. It was well packaged and arrived quickly. Best of all they do plenty of veggie options which are almost impossible to find at other prepper shops. A* service!

14 April 2022
Unprompted review
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Thanks Kez, appreciated.

Rated 5 out of 5 stars

Excellent and honest communication

These guys are great at keeping their customers informed, both of the status of orders and stock updates, and in these crazy times have consistently managed to deliver orders in a timely manner when others have struggled to do so.

7 April 2022
Unprompted review
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Thanks Ed, appreciated.

Rated 5 out of 5 stars

Can't praise these guys enough

Can't praise these guys enough, they really make you feel confident when purchasing stuff that's not on your weekly list.
A phenomenal service, professional and knowledgeable guys, and super fast delivery
I totally recommended shopping here

26 March 2022
Unprompted review
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Thanks Teresa, appreciated.

Rated 5 out of 5 stars

Top service from top people

Top service from top people, very helpful and knowledgeable, will definitely recommend to others and will be returning 👍

26 March 2022
Unprompted review
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Thanks Dave, appreciated.

Rated 5 out of 5 stars

Excellent store!!!

I've been using UK prepping shop for just over a year now, WOW great prices, reasonably priced compared to other prepping sites and only stocked with useful quality kit. Justin and team are excellent, knowledgeable and professional. The website is a dream to use and products are always dispatched promptly and tracked from store to my door. I 100% recommend using this site! On the rare occasion I've had a problem with a delivery Justin sorts it immediately no questions asked!

26 March 2022
Unprompted review
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Reply from NOW CLOSED

Thanks Pete, appreciated.

Rated 5 out of 5 stars

I have used UK Prepping Shop on plenty…

I have used UK Prepping Shop on plenty of occasions. Can't fault any of the processes, and the customer service given is fantastic. I've used others in the past, but have found my go to place here. Would definitely recommend, and will definitely use again.

26 March 2022
Unprompted review
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Thanks Andrew, appreciated.

Rated 1 out of 5 stars

The owner is not a nice person

I called to place an order of an 18 month supply of fuel your preparation. I was told it was too much hassle to do over the phone and should go on the website. I went through the processes on the website and went to pay. You get 4 options, G pay, amazon pay, Google pay and something else. I tried one and due to the amount £2,900 my card was declined for security reasons. I called the bank and they cleared the block on my card. Lloyds Bank told me to call the company and pay direct. When I called, the gentleman refused to take my payment, said if the card was declined I needed to contact my bank, which I had just already done and simply said he wouldn't take payment over the phone. He made me feel like I was trying to rip him off, I was ordering from another business, one that has been trading for 15 years, AND it was a debit card payment.
After him being so rude I contacted EUROPEAN FREEZE DRY, which is the company that owns Fuel Your Preparation and they processed my order for me without any hassle what so ever. My advice, go direct, cut out the middle man, especially one that is so rude.

An update to this review is that Justin Jones, the owner, then leaves an aggressive response to the comments people make and goes so far as to review the person's business who complains, under the name Paul Jones. This person is clearly disturbed. He's also currently arguing with PayPal for stealing his money. I would avoid at all costs.

Further update 28/3/22. Justin tried to get this review removed and disputed that I ever spoke to him. I had to send Trustpilot screen shots of the call log and the messages Justin sent on my private mobile. Trustpilot verified my review and this is Justin's response, proving beyond reasonable doubt he's slightly unhinged. Wish you all the best Justin, maybe some anger management courses might help you. Read all his other responses, they speak for themselves. As for stalking, you can clearly see he's been looking into me.... scary, Oh and my card worked just fine. Spoke to Paul at European Freeze Dry, paid for my order, just waiting for delivery. Paul is lovely, be more like Paul :-)

I've just spoken to a solicitor Cousins Law and will be taking this to the next level

25 March 2022
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Reply from NOW CLOSED

Michelle Meade of Ripped Gym in Harlow tried to order and was declined several times, she then called us with an attitude saying process now on the phone, i replied if your card was blocked it wont go through on the phone, she then shouts stick ill go elsewhere, the next day she stalks us leaving bad reviews eveywhere because her card was declined??
I see she was in the press for refusing to shut her gyms during covid and helping to spread infection and said she is above the law, laws do not apply to her apparantly??
Cleary has issues to be stalking us because HER CARD did not work, very worrying behaviour and now reported to for the harrassment it is!
Michelle you are clearly showing who needs help, and as for your videos saying your above the law when you illegally kept open during a pandemic and stalking us speaks volumes, now trying to play down her very concerning behaviour, ive seen all the reviews you leave for businesses, i suggest you seek help!
You are messaging my phone with threats and i will be involviving the authorities very dangerous behaviour!

Rated 5 out of 5 stars

One of the best out there

Used a few times now. Excellent service and with any delivery / product delays there is always an update.
Quality of products have been excellent and priced fairly.
Justin and his team do a grest job.

22 March 2022
Unprompted review
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Reply from NOW CLOSED

Thanks, appreciated.

Rated 5 out of 5 stars

Item in stock

Item in stock, delivered next day. Excellent service. Will use UK Prepping shop again.

15 March 2022
Unprompted review
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Reply from NOW CLOSED

Thanks Gary, appreciated.

Rated 5 out of 5 stars

Exceptional service

Exceptional service, kept up to date with shipping which I can appreciate is very difficult in these uncertain times.

I certainly recommend for all your prepping needs first class service and prices.

I will 100% be using again.

4 March 2022
Unprompted review
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Reply from NOW CLOSED

Thanks Mark, appreciated.

Rated 5 out of 5 stars

Been awake for a while now but new to…

Been awake for a while now but new to the prepping scene; bought a stove the first time which arrived promptly and hassle free, and then liaised with Justin on purchasing food pouches, which should hopefully arrive before the next of the 7 deadly subs being spewed by the MSM and government 👊🏼🤣 well recommended

4 March 2022
Unprompted review
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Reply from NOW CLOSED

Thanks, appreciated.

Rated 5 out of 5 stars

Excellent service and product

Excellent service and product. Very prompt response to after sales query. Would highly recommend.

25 February 2022
Unprompted review
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Reply from NOW CLOSED

Thanks David, appreciated.

Rated 1 out of 5 stars

Another seriously awful online company to avoid at all costs.

Order not received after waiting one week.
Another seriously awful online company to avoid at all costs.
Lies about stock levels, advertises items that are not physically held in stock.
Rude and obnoxious staff.

25 February 2022
Unprompted review
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Reply from NOW CLOSED

An abusive customer who ordered 5 days ago free postage which states up to a week, i explained that and that we are as she can appreciate flat out, then got an abusive email calling us cheats!
Cancelled and expected this nasty person to leave a review...sad.

Rated 5 out of 5 stars

great to deal with

we had a quick chat over the phone, then ordered a crossbow from them. everything spot on... then had some problems with the crossbow after it arrived but it was promptly sorted out to my full satisfaction. Great to deal with.

18 February 2022
Unprompted review
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Reply from NOW CLOSED

Thanks Daniel, appreciated.

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