UK Teeth Whitening Reviews 2,423

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Have not recieved my item and no response from customer support. I read some reviews 1st but wish id looked at trust pilot- Not sure how to get a refund

Rated 3 out of 5 stars

Philips zoom teeth whitening day product is great, delivery times fair price good, my problem is the product has less than 3 months until expiration! When I’ve purchased from other companies it’s at l... See more

Rated 5 out of 5 stars

Had no problem with delivery of customer service. Placed my order, got a tracking number and item arrived next day. Strips are really easy to use, apply to my teeth for 30 minutes, used 8 treatments a... See more

Rated 1 out of 5 stars

My order never arrived and customer service has been between non existent and not helpful at all. It is some Chinese company I think, I wish I had read the reviews before ordering!!! My parcel got de... See more

Company details

  1. Dental clinic

Information provided by various external sources

Due to the amount of fake reviews from organic visitors (most likely competitors) we have decided to cease using TrustPilot. We have moved to YOTPO for our independent reviews. You can view our most current reviews on our website https://www.ukteethwhitening.com


Contact info

2.7

Poor

TrustScore 2.5 out of 5

2k reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Highly recommended

I have been a customer for several years now. Always a very prompt and efficient service. Fast delivery and great communication.

7 February 2023
Unprompted review
Rated 5 out of 5 stars

crest 3d whitening strips…

I bought the crest 3d whitening strips and my experience was amazing!! They worked so well, my teeth were noticeably whiter by the end and delivery was so fast.

11 January 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking customer service

Absolutely shocking customer service. Payed for the Amazon 1-2 day delivery. Amazon said delivered. Didn’t receive the item on the date they said they had delivered. Although Amazon said it had been delivered two days after ordered. Contacted uk teeth whitening so called customer service. All they said was marked as delivered. Then no response from them after I said it hadn’t, and four emails to them with no response Finally got the product from Amazon 5 days later. I emailed uk teeth whitening and asked them to return my £3.99 I payed for the 1-2 day delivery. I’ve had no reply and not received my money back for the service I payed for. Don’t use the Amazon delivery, or expect uk teeth whitening to help in any way if you have a problem with not receiving orders.

29 January 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

I've used this company in the past and they've been great. I placed an order last week' and I've recently moved to a new build property. The delivery company couldn't find my address to deliver the product. 3 times they sent out a replacement item and even shipped one to my mother's address. They really value their customers. 5 stars from me

31 January 2023
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience

I’ve had a great experience
A mistake was made with my address at the ordering stage
Although an error had been made the company quickly fixed my error and re sent me the product I’d ordered
Great communication and empathy for my issue.

20 January 2023
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great service. Cannot fault. There was a delay in my delivery and it was dealt with so well. Such good customer service thank you

21 January 2023
Unprompted review
Rated 1 out of 5 stars

Bought some teeth whitening strips…

Bought some teeth whitening strips (crest) and they did nothing!

7 January 2023
Unprompted review
UK Teeth Whitening logo

Reply from UK Teeth Whitening

Hi there,

This is a site review based on delivery etc not a product review. We send you an email after a few weeks of your order asking for your review on the product. I can see you purchased 7 treatments. A full treatment for professional effects for best results is 20 treatments.

Rated 1 out of 5 stars

Very disappointed with this company and looks like customers have had similar issues with them

very disappointed with this company.

my order went to the incorrect postcode initially and Sara who is lovely sent me a replacement.
She said that she had amended my account with the correct postcode so I ordered again in January and it was sent to the wrong postcode which is a 2.5hr drive away from me even though it had my full correct address on.
Amazon has apologised to me and admitted their driver sent it to an incorrect address and has provided evidence of this that I emailed to UK Teeth Whitening which they have ignored.
They agreed to send me a replacement order which I have still not received and I have sent about 6 emails chasing.
Katy who is extremely rude and unhelpful is basically accusing me of fraud! unbelievable!
Amazon has admitted that the order has been incorrectly delivered by their driver. Clearly, he has dumped the package somewhere as there is no address in that postcode.
I am really disappointed with this company and will not use them again as they have not wanted to try and help resolve the situation for me.

6 January 2023
Unprompted review
UK Teeth Whitening logo

Reply from UK Teeth Whitening

Hi there,

You placed 2 orders, the first order you supplied us with an incorrect address to which we advised you and as a good will gesture resent another item to a different address.

You then placed another order to the same address as your first order and then again informing us that it was incorrect. You were advised to collect the item from the address you provided as your shipping address. The order was placed from the shipping address location also. Please check your shipping details before checking out to ensure there are no more future mistakes.

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