UK Tents LTD  Reviews 204

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent quality of the products, which are described as sturdy, durable, and able to withstand various weather conditions. Customers consistently praise the professional and helpful staff, noting their efficiency and willingness to assist with inquiries and provide valuable advice, making the overall experience stress-free and smooth from start to finish. The customer service is frequently described as outstanding, with many appreciating the quick responses, personalized support, and the team's dedication to ensuring customer satisfaction. However, some people were dissatisfied with product quality, reporting issues such as rips, holes, and flimsy parts that did not meet their expectations for durability or fitness for purpose. These reviewers also mentioned negative experiences with customer service, citing instances of rudeness, blame-shifting, and a perceived lack of support in resolving issues with faulty products.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising items like gazebos and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and quick... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the solid construction, great... See more

Service

Reviewers mention positive feedback about service, often describing it as brilliant, excellent, and wonderful... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its incredible,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We brought a marquee for my friend’s birthday and it completely transformed the space. The setup team were professional, quick, and super helpful. The marquee itself was spotless, really good qual... See more

Company replied

Rated 5 out of 5 stars

Wonderful service from start to finish!. Leanne was fantastic in assisting with replacement parts kept me fully updated with tracking etc. She is a real credit to your business please pass on my thank... See more

Company replied

Rated 5 out of 5 stars

After receiving a broken tent in the post from another company, we had to quickly place an order elsewhere and chose UK Tents. Amanda communicated with us speedily and made sure we got our tent just i... See more

Company replied

Rated 5 out of 5 stars

Thank you so much UK Tents! I have just had my marquee picked up after using it for the past three months and am so happy with the service! The marquee was perfect, as well as the customer service, yo... See more

Company replied


Company details

  1. Shop

Written by the company

UK Tents have a large selection of marquees on offer. We do everything from affordable PE party tents to extra-high quality, fire-resistant certified PVC tents. We also have a growing list of accessories that compliment our tents.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

204 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service, great product

Great service, these guys pulled it out the bag at the last minute as we wanted for the Euro finals! The product is the highest of quality with runbber canopy over solid poles. Very pleased. Common England! 🏴󠁧󠁢󠁥󠁮󠁧󠁿🍻🍾

11 July 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased

Very pleased - was a last minute job, they were in and out, job done, no fuss. Really friendly service.

10 July 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Having been messed about by one company re delivery dates, I was a little nervous putting my faith into Daniel and his team, particularly as he was busy relocating his business at the time! However I have to say that Daniel was very helpful and was available to talk to without waiting and listening to repetitive music !!! The marquee was on a tight delivery time and Daniel even hired a private delivery man to make sure we received the goods on the date specified - it restored my faith in customer service. I wouldn’t hesitate to recommend UK Tents Ltd- they do not over promise or under deliver!

4 July 2021
Unprompted review
Rated 5 out of 5 stars

Ordered a 5x8 premium marquee for our…

Ordered a 5x8 premium marquee for our beer garden and after speaking with UK tents and explaining I really needed it for the weekend it was delivered on Friday morning as promised the service was unbelievable.
It took 3 people just over 4 hours to get it put together and the quality of the marquee is brilliant definitely made to last will be a shame to take it down after the euros but I'm sure we will get plenty of use from it.
Will definitely be telling everyone to use UK tents

4 July 2021
Unprompted review
Rated 5 out of 5 stars

Great company!

Great company!

Having the responsibility of hosting a last minute stag do in my garden I phoned a number of companies with absolutely no joy. One company nearly gave me a coronary with their awful service and contact centre. I won’t mention names but think of Peter Schmeichel and Bacon.

Then UK tents picked up the phone. I spoke to Dan, he was brilliant. He was mid-journey to Belgium and he could tell by my tone I was losing hope. He gave me solid advice about what I needed for my requirements and made it possible to collect what I needed the next day!

In a world of automatic phone lines, robotic conversations and sales pitches UK tents and Dan in particular customer service that I haven’t had in many years.

Thanks for all your help mate, you’ve helped twenty drunk clowns stay dry and really saved the day!

1 July 2021
Unprompted review
Rated 5 out of 5 stars

UK Tents - 3m x 4m marquee

The whole process from ordering the marquee online to delivery went very smoothly and was kept aware of any updates and delivery. I ordered the PE version but was supplied with the heavy duty PVC at no extra charge.

The process of erecting the marquee is slightly different to what was shown on the website but the instructions that come with the order are correct and simple to follow and need 2 people to erect.

I will be ordering the storage bags as the carboard boxes are strong enough for the long term.

29 June 2021
Rated 5 out of 5 stars

The Most Amazing and Courteous Service

Amazing friendly service, very very sincere and helpful assistant, really took the weight off my shoulders and was prepared to go the extra extra mile for me to have my goods within a very short time limit. Who does that these days? A very honest and respectful service.
Thank you so so much, I really appreciate your assistance.
Yasmin

25 June 2021
Unprompted review
Rated 5 out of 5 stars

These guys are world class

These guys are world class! If you need a tent / marquee solution buy from them.

I placed a call to UK tents, having just received the latest news on COVID restrictions which left me having to rearrange my wedding reception from inside to outside with 5 days notice. To say I was in a panic is an understatement.

I needed a marquee and needed one quick. Having hit Amazon hard the best I could find would take 7-10 days to deliver, which put me past my wedding day.

I was in a real jam and then hit upon the UK tents website. I called the team and they pulled out all the stops and I had a marquee delivered within 24 hours ……that’s 24 hours!

The team were a pleasure to deal with and could not have been more supportive of my situation - they literally have saved my wedding day!

It’s been a hard 18 months during lockdown and I have dealt with so many companies that have become very difficult to deal with - it’s almost like some of them have forgotten there are human beings going through stuff at the end of the phone like.

UK tents restored my faith in how businesses do have a heart and will go the extra mile for people when they really need a helping hand

Thank you so much UK tents, you are awesome 😎

********** (10 stars if I could)

Matt

22 June 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service! Can not thank Dan who helped us with our purchase enough!
We were let down last minute by another company and we required a marquee for our family members funeral. After going on a frantic hunt I found the UK tent site but the delivery stated would not get the marquee to us on time. I called the number on the site and spoke with Dan who assured me he could provide exactly what we needed and for it to be delivered in time for the funeral. I called on a bank holiday weekend evening and my marquee arrived as promised on bank holiday Monday! He kept in touch via texts reassuring me it was on its way as I was extremely worried we would have nowhere for the guests to attend. The driver also contacted myself to let me know he was on his way and what time he would arrive.

The marquee was great quality and looked perfect for the event. It was easy to assemble and take down.

Brilliant service. Would definitely recommend.

5 June 2021
Unprompted review
Rated 5 out of 5 stars

1st class service , product

One of the most trusted names in business responds to inquiries promptly , trustworthy in my eyes the only real positive experience of the last 14 months

26 May 2021
Unprompted review

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