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UK Tracing Reviews 

791
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt response times and efficient handling of tracing requests, showing how quickly reliable information is successfully delivered. Many consumers appreciate the reasonable pricing structure and the exceptionally helpful, professional team that consistently gets the job done without any hassle. However, some people mentioned experiencing frustrating communication delays, noting that their emails went completely unanswered or requests yielded zero results over several months. Some reviewers also noted that expected follow-ups were missing entirely, leaving them waiting a long time without ever receiving any truly helpful answers.

What people talk about most

Service

Customers report highly positive experiences with the service, highlighting its exceptional speed,... See more

Response time

Reviewers highlight positive aspects of response time, noting prompt and efficient communication. Consumers... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as quick, efficient,... See more

User experience

Users describe positive interactions with user experience, highlighting efficient and hassle-free processes.... See more

Price

Clients share positive opinions on price, describing the service as cheap, efficient, and very affordable.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a dodgy car dealer trying to hide his home address from me to send a summons. Thought he was being smart not only did these guys get me his entire full name and address but also able to report he'... See more

Rated 5 out of 5 stars

Placed my order for a trace at 2pm on Monday and the system advised it could be 2 days for trace to be provided. The information came to me before 9am the following day. I thought there was an error w... See more

Rated 5 out of 5 stars

Very fast efficient service as advertised. Hassle free for us! Got our results within 24 hours & output looks convincing as now we need to test can we serve Small Claims on this address. However, we d... See more

Rated 5 out of 5 stars

Rapid response. Couldn’t have wished for a better response. I was hesitant as I didn’t know if it would be possible to find the ex tenants new address but such piece of mind knowing that they couldn’t... See more


Company details

  1. #2 of 21 best companies in Business administration service
  2. #1 of 1 best companies in Private Investigator

Written by the company

We’ve been tracing your gone away subjects to their current address for over 20 years. Our expert trace team are fully trained and recognise the importance of Treating Customers Fairly. We pride ourselves on the accuracy of our tracing services – resulting in just 0.1% of mail being returned following a positive trace. We constantly invest in the latest datasets, meaning that we can provide the most up to date address possible for your subjects.


Contact info

4.9

Excellent

TrustScore 5 out of 5

791 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(791)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Response first class

Response first class!
However justification of the need to trace is irritating and not made clear on the introduction. But once issues resolved response was good and timely

8 July 2026
Rated 5 out of 5 stars

Good job

Good job. UK Tracing did a good job by tracing the debtor in less than 24 hours from the time I contacted them, making it easier for me to initiate the process of getting my money back from the debtor. I will highly recommend them to others who may need such services.
Thank you.

8 July 2026
Rated 1 out of 5 stars

Absolutely useless service.

Absolutely useless service.

I paid £54 on 12 July 2025 for a tenant trace, providing the tenant’s last two addresses and phone number. Despite chasing them monthly, I was repeatedly told they were still working on it.

After four months of no results, I used Landlord Action’s tracing service instead, and they found the tenant within a month.

Almost a year later, UK Tracing finally emailed to say they couldn’t find the tenant and were closing the case. No result, no refund, and a year wasted. Avoid.

8 June 2026
UK Tracing logo

Reply from UK Tracing

Thank you for your feedback, and we're sorry we weren't able to confirm the subject's whereabouts on this occasion.

We'd like to offer some clarity on the refund question. The service you selected was our absconded tenant tracing service, where we carry out monthly searches over the course of a year to locate your subject. If we'd been made aware that a new address had been identified, we may well have been able to offer a partial refund of the fee at that stage. Because we weren't notified, our team continued the tracing work in good faith, and this ongoing activity increased the overall cost of the investigation - which is what removed the option of a refund.

We completely understand the frustration, and we're always happy to discuss the details directly if that would be helpful.

Rated 5 out of 5 stars

Absolutely fantastic! Results in less than 24 hours.

I contacted UK Tracing yesterday to find an address for me, and I was amazed to receive the accurate details within less than 24 hours. Their response time is unbelievable, and the process was completely hassle-free. I am extremely satisfied and happy with the outcome. A solid 5-star service!

9 June 2026
Rated 1 out of 5 stars

Waste of money

I purchased a tracing order in May. Within hours I received a notice that no tracing found. A month later, heard nothing. Contacted them for update, no response.

Based on my experience, I do not recommend.

11 May 2026
Unprompted review
UK Tracing logo

Reply from UK Tracing

Thank you for your review. The service you selected was our Absconded Tenant Tracing search, where we perform monthly searches for your subject over the course of a year. Looking at the file, another trace was performed on the 9th June, unfortunately we were unable to confirm any new details for your subject and therefore another search is scheduled for next month.

Please let us know if you have any questions.

Thanks
UK Tracing

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