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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were let down by their experience overall. Customers frequently encountered an overwhelming number of advertisements, with multiple long breaks severely disrupting their viewing. Reviewers reported significant issues with the app and streaming, including slow loading, frequent freezing, programs not loading, and unexpected crashes. This poor performance often caused programs to skip episodes, restart, or fail to resume playback, rendering the service largely unwatchable. However, some customers also noted the platform offers good content and a wide selection of programs. While people understand ads are necessary to sustain the service, they found the current volume and disruption unacceptable.

What people talk about most

Marketing

Customers consistently express frustration with the excessive amount of advertising, often leading them to... See more

User experience

Consumers find the user experience to be largely negative, with many describing it as frustrating and... See more

Application

Users describe negative interactions with the app, citing frequent crashing and instability, especially on... See more

Product

Customers express significant dissatisfaction with the product, often describing it as "rubbish" and the... See more

Service

People report negative experiences with the service, with many finding it unwatchable due to an excessive... See more

Reviews shaping this summary

Rated 1 out of 5 stars

It's a shocker. Agree with all the other one star reviews. Very slow to load; frequently just "sticks" and says "refresh," which virtually never works; sometimes jumps back to the beginning withou... See more

Rated 1 out of 5 stars

More adverts than programmes! Also, keeps jumping on all devices - not just in our house but friends too. Other streaming platforms don't do this. Internet speed is really good so not this that's c... See more

Rated 1 out of 5 stars

7 adverts 3 minutes into programme. Then ten minutes if show then another 5 adverts. It ruins the whole viewing experience. Why like can’t it offer the same as itvx. No advert subscription. I have NEV... See more

Rated 1 out of 5 stars

Trying to watch Masterchef Australia. Occasionally it works but usually a message comes up saying “Oops this is embarrassing” and the programme won’t load. At other times it plays the adverts ok but t... See more


Company details

  1. Software company
  2. Web hosting company

Information provided by various external sources

UKTV is a British multi-channel broadcaster, jointly owned by BBC Studios and Discovery, Inc.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(357)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shambolic tech

As well as feeling irritated myself, trying to binge watch Hypothetical, whilst at least 10 times a show it skips a few seconds so you miss punchlines and key parts, the talent involved must be ripping their hair out. Why did they bother if the snappy, witty improv is going to be ruined by shambolic tech? It's infuriating. The episode I'm on is quick fire questions where the guests are improvising responses, and it is just being utterly ruined by glitchy stoppages and skips. I actually haven't had to watch many ads at all, but wish I had just so I could actually enjoy the show when it's on.

1 August 2025
Unprompted review
Rated 2 out of 5 stars

U & Drama - Good shows but 9 ads at one time some…

U and Drama review - Good shows but 9 ads at one time some being 28 secs and 20+ secs for others each time with more adds within 10 mins totally ruins the show. No matter how good the show selection is it sends you looking for alternative apps. Such a waste and missed opportunity

25 July 2025
Unprompted review
Rated 1 out of 5 stars

Worst channel ever for ads!!

This is the worst channel for ads.I just get frustrated and stop watching...12 ads together this morning and the time spent on each part in between ads is so short.Definitely not worth the effort!!

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Worst streaming service ever if you…

Worst streaming service ever if you stop the program it goes back to the beginning every time won’t carry on where you left off off more adverts than any other channel which you are forced to watch rubbish

15 July 2025
Unprompted review
Rated 1 out of 5 stars

I would offer minis 1 star if I could

I would offer minis 1 star if I could. Awful service, glitchy and the ads are insane! I'd pay an inordinate amount of money to sack them off!! FFS. Never had to abandon a steaming service before. Please sell outrageous to another service where we can pay to see it without crashing and so many inane ads.

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Utterly dreadful

Utterly dreadful. Must have been developed by Mad Jack McMad on one of his off days. Looks cheap and vulgar and NEVER works. A new LOW in UK streaming.

2 July 2025
Unprompted review
Rated 1 out of 5 stars

Terrible.

Terrible.. can't watch one episode without about 30 errors occuring... Enjoying my series but cannot watch the bloody thing! I've watched more adverts than episodes... Sort it out!

23 June 2025
Unprompted review
Rated 1 out of 5 stars

Ad overload

Too many adverts repeated on loop. Im fed up with the trivago ad, the AA ad and the Numan ad where shes stuffing her face in every shot, also fed up with funeral and appeal ads. Are these your main income source

4 June 2025
Unprompted review
Rated 1 out of 5 stars

TOO MANY DAM ADVERTS....

TOO MANY DAM ADVERTS..... literally press continue watching on catch up and get 5 adverts and then 2 mins later get another 9 adverts..... within 10 mins of watching programme another batch of adverts... ridiculous , can't fast forward or skip any of it. Dont mind a few adverts but this is stupid

28 May 2025
Unprompted review
Rated 1 out of 5 stars

Shockingly poor service - inaccurate recording time codes, a player that doesn’t work and too many ads

I needed to use the U player to see the last few minutes of the latest Annika episode. That was because the time signal sent to my Freesat recorder cut the feed off before the show ended. I tried to get the player to work on my LG tv or off the Freesat box, but couldn’t get it to work on either. It does work on my iPhone but not on my iPad. Shocking waste of time and effort.

3 May 2025
Unprompted review
Rated 1 out of 5 stars

Sack Your Programme Planner

This company really needs to have a look at it's programme scheduling, or more to the point, the useless idiot in charge of it. I refer specifically to U&Gold at the weekends when you are served a wall to wall diet of 'Only Fools and Horses' Now I don't question the quality of this particular programme, but it does become tiring when it's continual through Saturdays and Sundays, and this has been going on for years, LITERALLY!! I don't even check any more. I did try asking the question with their customer services but got no reply. I don't know what they charge for advertising slots at the weekend, but whatever it is, it's not worth it. I doubt if many people are watching.

19 April 2025
Unprompted review
Rated 1 out of 5 stars

If I could make this minus 5 I would

If I could make this minus 5 I would. Some box sets I’d love to watch. The service just keeps stopping for no reason, switches off and then refuses to start again. Terrible, frustrating and makes the service unwatchable. It used to be fine - won’t be watching again till someone fixes the bugs.

23 March 2025
Unprompted review
Rated 1 out of 5 stars

UTV not watchable

Funny how adverts stream perfectly, but programmes stop every 2 or 3 seconds. Not a buffering issue but a really appalling unwatchable service. I have blacklisted all products or services advertised on U channels

22 March 2025
Unprompted review
Rated 1 out of 5 stars

As before all I get is buffering or a…

As before all I get is buffering or a pink screen ie I can't access programmes. Asked for help, told to clear my computer's cache and it made no difference.
I used to access UKTVplay with no problem and can access all the other streaming services so why not U? Very frustrated.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely atrocious service

Absolutely atrocious service. Can't access a lot of the programmes. Tedious adverts then nothing. No response to complaints either. A total waste of time.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

If could would give less

If could would give less. I have on smart tv and love the shows but I can’t watch anywhere else in my house because app doesn’t work on my phone, isn’t available on Xbox! And I can’t find anywhere to get it! It’s a waste of time downloading it to start watching ng a show to not be able to move around the house to view it elsewhere.

24 February 2025
Unprompted review

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