Tried to contact the chat support through the website: waited for 30min just to be connected without a sound or anything else to alert me it is happening. Disconnected after 2 min because I didn't res... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the Maidstone branch today. Total time was under 15 minutes. Staff were great- polite, quick and efficient. My documents were uploaded prior to the appointment so I was there for biometrics on... See more
this is a god awful, leech like company that's throughly planned to be abusive towards who needs to sumit their paperwork to home office in UK. Everything is overcharged, even scanning does cost mon... See more
I had an appointment at the Peterborough branch. I had a paid appointment, as that is all that was available when I booked. I found it very easy to upload documents and make sure I had everything.... See more
Absolutely horrible experience!!!
Absolutely horrible experience!!!
No free slots available and people had to pay more cash on top of enormous amount of money which has already been charged for the visa!
Slow service on the PAID telephone line.. they act as if they are purposefully dragging your time to charge even more!
24 November 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.