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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service and the high quality of the cleaning provided, often noting streak-free and sparkling windows, including sills and frames. The staff are frequently described as polite, professional, efficient, and accommodating, making the overall experience positive and hassle-free. However, some customers have encountered issues with payment and communication, including receiving invoices for services not rendered or for past periods without clear explanations. There are also occasional reports of missed windows during cleaning or difficulties in contacting the company for inquiries or to cancel services.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Payment

Reviewers mention negative feedback about payment. Many customers report issues with billing for services... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Many reviewers report significant... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the high standard of cleaning, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall good service, and windows are suitably clean. The only downside is we don't know when the window cleaner is coming, so if we're out, they can't do the back (but at least they don't clamber ove... See more

Company replied

Rated 4 out of 5 stars

Window cleaning is good, on occasion they haven't been able to access the back of the house but haven't knocked on to ask us to help with that. But on that occasion they only charged for front of ho... See more

Company replied

Rated 4 out of 5 stars

Good job cleaning our gutters. Worked quickly and efficiently. We had a yearly booking, and I would have preferred advance notice of when the team were turning up (hence 4 stars), but other than that... See more

Company replied

Rated 4 out of 5 stars

Cleans are always thorough and great quality when done. Sometimes invoices aren't always put through my letterbox which has caused confused a few times in the past when my account is in "arrears".

Company replied


Company details

  1. #9 of 10 best companies in Window cleaning service

Information provided by various external sources

We have a network of local window cleaners throughout the UK. Our free cleaning promotion gives you the opportunity to try us before paying anything. We also clean gutters, conservatories, driveways and patios.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

I couldn’t be happier with the service from UKwindowclean. From start to finish, they were professional, friendly, and reliable. The team worked efficiently, leaving my windows sparkling clean. Highly recommend 👌 90745

20 September 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 1 out of 5 stars

Be Aware!!!!

If I could put a minus review I would. I have never met a more immoral company in my life. You need to be very VERY careful about what you input online using their quote site. The companies communication skills are awful. Sorry! But you need to think twice when using this company's on line quote system. Safe to say I am furious with these sharks.

11 September 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Details were not provided of your customer reference, please contact customer service, we will be happy to help.

Rated 1 out of 5 stars

Went for a quote,they took it as a job

Went for a quote,they took it as a job. They turned up, not contact, did the job and demanded £87.50. Do not use this dodgy company.

11 September 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Although we cannot locate your account, presumably from the cost this refers to gutter clearing. We do not provide quotes for this, only a clear fixed price booking system. Please contact our customer service to clarify any information.

Rated 5 out of 5 stars

Great efficient service and clean

Great efficient service and clean . Highly recommended.

9 September 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Consistently perform an excellent job

5 August 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 4 out of 5 stars

Clean windows every time

Clean windows every time. Punctual and thorough

28 August 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 4 out of 5 stars

windows look nice and clean

2 September 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Delivers the service regularly and well

Delivers the service regularly, and always does a professional job. Invoices are clear and easy to pay

2 September 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 1 out of 5 stars

This company has contacted me numerous…

This company has contacted me numerous times to pay a debt of an unknown amount for a window clean which never took place. I have emailed them back multiple times with no response and tried calling the contact number on their website which rings out then answers to a strange buzzing sound. I contacted them beginning of the year for a window clean which they had booked in and then rearranged via txt and email they have never attended my property I've never had anything through my letterbox to pay for a window clean and now threatening emails and texts said they will have debt collectors involved. Absolutely disgusting behaviour from this company

2 September 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Please contact us directly via email, you will receive an immediate automated response to confirm and normally a full reply within 24 hours. We can identify via tracking the exact time of cleans and location, so should be able to resolve your query.

Rated 5 out of 5 stars

Great clean

Great clean. Polite company and give me notice on when my clean is happening.

22 August 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Friendly and reliable service

Above and beyond.

12 August 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Used for a few years now

Used for a few years now, never had any issues and they always respect the property.

12 August 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback and your years of loyal custom :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 1 out of 5 stars

Following on from my previous review of…

Following on from my previous review of this company, they have attended my property again, attempted to clean my windows, pushed an invoice through my door expecting me to pay for my windows cleaning WHICH I DID NOT WANT IN THE FIRST PLACE. I'm beginning to suspect that this company is a money laundering scheme, as the address on their website (Unit 13 Moorside Maltings, Burton Row, Leeds LS11 5NX) has no registered company according to Companies House. Nor does this company anywhere on their website, display their VAT number which a company of this "prestige" should. I contacted a company close-by to their website address to be told that although they see the vans occasionally, the company operating out of Unit 13 was a groundworks company. Does that not seem a little strange to you?

Anyway, UKWindowClean - whoever owns this company, here is the low-down. I am not paying you anything, I have not once requested your services nor do I require your services and therefore have no contractual obligation to honour your invoice request for payment. Further attempts by your company, or it's employees/franchisees, to attend my property will be deemed as trespass and further action will be taken. You will have received my most recent email about this matter, I require you to provide proof of our contract within 7 working days. Failure to do so will result in me taking further action which may have serious legal implications.

8 August 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

We wrote to you directly to explain about the address anomaly. This was entirely at our fault and sincerely apologise.

Rated 4 out of 5 stars

On the whole a good service

On the whole the service is good. My windows are cleaned on a regular basis mostly without issue. Sometimes not all the windows are done at the back of the house, though the house isn’t a straightforward design so I can sort of see why.

16 July 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Good service at affordable rate

Good service at affordable rate. Good communication of when they will attend and if there will be any delays.

4 August 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 5 out of 5 stars

Great service

Great service, and work carried out. Also quick to respond to amended schedule of cleans required. Would recommend.

3 August 2025
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 4 out of 5 stars

Overall good service

Overall good service, and windows are suitably clean. The only downside is we don't know when the window cleaner is coming, so if we're out, they can't do the back (but at least they don't clamber over the fence like another company did once).

5 June 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 1 out of 5 stars

Beware of this company

If this company damage any of your property or car you do not stand a chance of the company paying for it. Five months ago one of the company van drivers came out of a side road and hit my car while I was on the main road. On getting out of my car the driver was shouting at me even though it was his fault. He eventually said it was his fault and he didn't want it to go through his insurance. He said he would be in touch in a couple of days. A couple of weeks later as I had still not heard from him I got in touch with the company. Eventually they said it would go through the company insurance and they would be in touch shortly. I still haven't heard from them. I got a quote for the damage and sent this to them and the last 3 emails I sent to customer services have been ignored. MY CAR STILL HAS NOT BEEN FIXED.

I cannot believe the reply from customer services. Did you even read my review, because from your reply it does not sound that you did? I still have the email you sent me to say the damage would be paid on the companies insurance and that has certainly not happened.

Sent from Outlook for iOS

14 February 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 4 out of 5 stars

Great service

Great service, good clean each time

29 July 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

Rated 4 out of 5 stars

Professional

I have always had my enquiries dealt with quickly and promptly. They deliver a professional service.

30 July 2025
Unprompted review
Ukwindowclean logo

Reply from Ukwindowclean

Thank you.


We appreciate the feedback :)


Please contact us should you have any queries in the future or we can make job notes to improve our service even more.




Again, many thanks.





Kind regards,


Customer Care

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