Uk windows & Doors ltd Reviews 

142
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, most reviewers were let down by their experience overall. Customers consistently report receiving numerous unsolicited cold calls, often from an automated voice. Many people are registered with the Telephone Preference Service, yet these persistent calls continue, with callers often ignoring requests to stop. Some reviewers were not happy with the staff's approach, describing them as impolite and pushy during these unwanted interactions. Furthermore, people mentioned that the company frequently uses various phone numbers, making it challenging to block the constant stream of calls.

What people talk about most

Customer communications

Customers express significant frustration with unsolicited contact, primarily through persistent cold calls,... See more

Staff

Consumers express significant frustration with the staff, particularly regarding persistent and pushy cold... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Zero not available. Beware AI BOT. "David" continued with the sales pitch ignoring my interjections and not listening which led me to believe it wasn't a real person. Disgraceful. My Mother lives with... See more

Rated 1 out of 5 stars

Zero rating would be better. Cold call from 'David' as per so many other reviewers. Rubbish information, pushy. Blocked. Must be using an auto dialer as members of TPS unless that's been sold out... See more

Rated 1 out of 5 stars

Like others, robot David rings every 2 weeks and fails to reply to a nonsense question I pose. Reported to TPS before but we still receive these menacing calls every 2 weeks or so. Number also b... See more

Rated 1 out of 5 stars

I’m another person constantly cold called by this David, who I’ve now learned is a bot. Today when I said they’d been reported to the TPS the call cut off. Unfortunately when I reported them las... See more


Company details

  1. Double Glazing Installer
  2. Conservatory Contractor
  3. Garage door supplier
  4. Roofing service

Written by the company

Uk windows & doors ltd we are a Home Improvements firm with combined experience of 29 years qualified fabricators and installers. We cover most of U.K. areas, deals in manufacturing, supplying and fitting top quality double & triple glazed uPVC windows, Aluminium windows, front doors and back doors, conservatories, orangeries, porches and verandas, plus much more. Our professional home improvements service, quality double & triple glazing products are value for money and have helped to develop an outstanding reputation over the last two decades. We offer incredible value when it comes to all of our manufactured products, along with an experienced and highly professional service provided by our team of individuals so there is no better time to purchase with Uk windows & doors ltd


Contact info

1.2

Bad

TrustScore 1 out of 5

142 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(142)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No hard sell with the quote

No hard sell with the quote. Shay was very easy going and took into account our requirements and budget.
Fitters were fantastic and respectful of our home. The whole process was around 6 weeks. Would highly recommend and will use again for our back windows

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company.
Had 6 windows replaced in wood sash on a listed building.
Was very hard to find a suitable company to do this project. UK WINDOWS made us feel assured by allowing us to go see similar projects as ours to make sure the workmanship and the finishing was done to a T.
Communication was brilliant start to finish as Shay kept us informed whenever we contacted him.
Would use this company again and would highly recommend them
Thank you

26 July 2023
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM THIS COMPANY

Claim to be professional and great at what they do however they are nothing but cowboys! If you want your property damaged and left in a state then this is the company for you. Had windows and doors fitted by these so called "professionals" however what we are left with is absolute shambles. DON'T BOTHER AND STAY AWAY. You only deal with the one person, even when you complain it goes directly to him! Oh and Imran, don't bother responding to this claiming it is part of a "blackmailing conspiracy" if anyone wants to see pictures, videos, texts they are more than welcome. One word for your company, INCOMPATENT.

Your response is hilarious! I will laugh all the way to the legal team shall I? Not sure why you think it's "Faz" but I will let you believe that and I can assure you my review is 110% genuine. So first it was blackmailing and now your claiming harassment? What's next Sheikh? I think I will leave the rest to MY legal team 😊

Stop trying to take a genuine review down. I am not about to go back and forth with you on here! I am receiving endless amounts of emails of you trying to report my review, what is it, a guilty conscience? I told you above, you will be hearing from my legal team soon enough.

You do realise your initial response on here I have screen shots and proof of absolutely everything. You have now come back on here to delete and tweak your response! It will not make a difference. You are now trying to portray a fake persona of yourself to make out as though you have been approachable and helpful but your initial response you were claiming harassment and refusing to talk to us. Do not want further communication on here, follow the proper channel of communication as you have been advised to do.

8 July 2023
Uk windows & Doors ltd logo

Reply from Uk windows & Doors ltd

Faz you have left the review two weeks ago which we have responded and agin used a new iD to put this review

All through the job We have dealt with your sisters and not with your parents and the job have been signed off and paid by the sister.

We have installed 2 houses your opposite neighbour houses and there is no issue with that job as the bricks were not cement patched up like yours

We will resolve genuine issues you have

A genuine review is appreciated but not fake
Thanks

Rated 5 out of 5 stars

TRUSTWORTHY, COMPETITIVE & EXCELLENT QUALITY

We have purchased pvc windows, bifolds and an aluminium feature window from these guys for our build. Having had horrid experiences with so many different tradesmen along the way, we were naturally on edge when coming across someone new.

Imran was extremely responsive, beat the quote we had (from an unreliable company), had a fast and efficient turnaround and fitting times. We made it clear how difficult we find trusting tradesmen and Imran put us at so much ease throughout the whole process. He ensured everything was in writing, offered full transparency and a full breakdown of payment phases etc along the way. Our windows have since been fitted and we are really really pleased with the service and quality. We will always use these guys on future jobs. Thanks again for being one of the good guys.

17 July 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant job!

UK Windows & Doors did a fantastic job of refurbishing my conservatory to replace old windows and doors and put a solid roof on. Customer service was exceptional with Shaik being very responsive to any queries and his team being friendly and professional. The quote was highly competitive and the end result is very high quality. I would not hesitate to recommend UK Windows & Doors to anyone and will definitely use them again on any future projects - great job!

30 June 2023
Unprompted review
Rated 5 out of 5 stars

Unbeatable prices and top quality

I had my windows installed by UK windows and doors ltd and because I was so happy with the quality and fast service I decided to also get both my doors done by them too. The prices are unbeatable I had several quotes but these were the best and now I can say the quality is also great. I did have a few issues but they were sorted and I am overall really happy with the service. Imran kept in touch throughout the whole process and was extremely friendly catered to our requests accordingly. I have already recommended uk windows and doors ltd to all family and friends and would continue to do so. Definitely get your moneys worth.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

WELL DONE GUYS !

Absolutely amazing from the sales call to the fitting 👏 I will definitely use again, good prices and products Absolutely lots of choices , Fantastic Company!!!!!

8 July 2023
Unprompted review
Rated 1 out of 5 stars

Very unprofessional, and absolute con of a company

Very bad experience with this company, not what they claim to be " honest and trustworthy" conned my elderly parents in paying upfront cash £10,400 to get the whole house windows and doors replaced, the owner did not measure brick to brick from outside property, also damaged the bricks whilst taking existing windows out then said it was damaged anyway, they did not find them properly and had to wait another 3 to 4 weeks for them to rectify there mistakes! The fitters ruined the carpets and not covered there filthy boots throughout the house, ripped out sills and damaged internal plaster on wall then filled it with silicone glue hoping we would not see it, damaged the bathroom and thought it was ok to stand on the toilet seat instead of using basic comments sence and use ladders, they left without completing the job, not siliconed the windows externally, totally took advantage of the VUNERABLE, and now they wont come out because they have been paid in full cash. Owner is rude, broke all trust. Shame on you uk windows it's quite disgusting what you have done ! Wont answer calls or reply back to text, caused alot of damage even to out cladding in the kitchen and refusing to compensate, instead we were told by the owner " get a builder" or someone else to finish off, totally disgraceful! We demand a full refund or cost for damages I have all proof of pictures and videos I made where the fitters were stood on toilet seat, flooded the bathroom with water and left mess everywhere throught the home, proof of damage to cladding in the kitchen and also the way they have left the windows ! When told to come back " he shouted we will pick it up next time" appalling ! Left us with incomplete job! Trading standards it is. I wouldnt like anyone else to go through this experience its shocking and left my vunerable parents distraught! SHAME ON YOU !

Reply back to your comments and lies:-
The house is my elderly parents home the money as you are fully aware and you have taken off is from my elderly parents! My sister signed the contract for the work to be carried out , but what you explained and what you did after the contract was a different situation! You knew my parents did not understand english and you took full advantage of that situation. If nothing was wrong and you did everything properly then a simple question why on earth would you have to come out on 3 different occasions??
Sorry please do take legal advice as you will need it in your shaa business! You know what you did and I have all the concrete solid evidence to prove your work its physically there! And all the videos and pictures that were taken when the work was carried out! Even your staff agreed with me ! Hence why you wont agree to giving me the fitters number! Like I said we are letting the trading standards make there decision ! Far as I am concerned you are the professional not my sister or my elderly parents and you should have known what you and your fitters were doing! It's really that simple!

Now instead of fixing your mistakes you want my elderly parents to pay out more money to get the windows trimmed and up to standard, the mess you made and left us with?? Unbelievable! All the evidence will be provided to trading standards the videos of how the work was carried out and all the pictures of how your fitters left the job! I'm sure they will be in touch with you!

8 July 2023
Unprompted review
Uk windows & Doors ltd logo

Reply from Uk windows & Doors ltd




Hi Faz your review is full of lies, you have twisted the whole situation to suit yourself and it doesn’t reflect the fitting we do and it’s completely baseless. You’re aware of all, pics posted of bath was during the fitting before fitters cleaning and outside bricks can be seen badly damaged was existing condition before start of our installations.

The below explanation but you’re in denial as you want to make us look bad.

It’s important for us to state facts in brief For all the readers to clarify our position.

In the whole process We had no dealing with your parents, it’s explained below and there are no brick works cutting involved to fit windows in our job so accusations of damaging the brick is baseless. Videos and pics of old windows & cement patchy walls are available on request for any one interested.

25/3/23 We were fitting two houses on clough road and shada Akhter (your sister) after seeing the excellent work across the road contacted our firm through fitters to have the quotation for her own house doors and the opposite house which is the parents house in which they live with family other daughter/s including yourself.

quotation was provided to your sister shada. we have dealt with your elder sister shada and middle sister( name unknown to us) who was present at the time of the quotations and the finalising the contract, your mother was only called in the room by your sister to show window sample.

Price was agreed by them for replacing grey white 11 windows and 4 composite grey white doors with arch windows was in the order and it was reasonably priced as considering large windows, top of bay fascia boards on outside to replace in grey and coverboard for full house windows also included to replace.

Shada akhter ( your sister )paid the deposit and contract was signed by your sister shada akhter & Not by your parents .

Installations Work was commenced 1st of June and completed in 3 days and final balance payment was made after the last frame was installed after fitter collected the rubbish. All payments were made by your sister shada akhter.

Couple of days after the fitting We were contacted by your sister shada akhter, she was pleased with 5 windows and 4 doors had no issues but she requested for fitters to come and check 6 windows as She wanted us to fit them set back and not flush as previously builders fitted your old 6 windows flush to the bricks, We were not told to fit them back at anytime during the whole process of job clearly and we didn’t do it ourselves as considering the internal plaster and cill would damage, however after shada akhter spoke to us we agreed that we will send installers back again and fit them 6 windows set inside.

Before agreed a return date to fit, On 26th of June we informed in writing to shada akhter (daughter of homeowner) that when we bring the windows inside after that you will need a builder to finish the outside window surround walls as your old broken & uneven bricks will be revealed which is hidden all these 20 plus years by them old frames and them bricks which are broken and been cut badly by the previous builders therefore they have loads of cement around the old frames. We agreed to come back 8th of July and spent all day bringing them 6 bricks inside.

8th July We completed the job at 0730 pm and spoke to you, your sister shada and parents that now you can get the builder to do the brick repair job and cement around frames as mentioned before on 26th of june.

However since our works completed Faz (you) and shada akhter been asking us to pay for the builder expenses and other damages after our inspection which we can now discuss as you have contacted us .
Thanks

Rated 5 out of 5 stars

I am genuinely very happy with the…

I am genuinely very happy with the service provided and the customer service excels in all parameters. The staff are friendly, helpful and honest with their work and recommendations. The quality of work is seldom seen. Would definitely recommend the company and they are the best in quality windows and doors.

10 April 2023
Unprompted review
Rated 5 out of 5 stars

Compitant work at a competitive rate.

We first had UK windows and doors in the replace our front door and large living room window. The job they did was first class and at a very competitive price. A month later we got them in again to replace our back door, I would recommend UK windows to anyone.

15 June 2022
Unprompted review
Rated 5 out of 5 stars

Really happy with the windows

Really happy with the windows, they’re of a really good quality. We had a couple of small issues when they arrived but credit to all involved everything was sorted out and rectified. I would honestly recommend this company.

27 February 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic, Fuss Free Windows.

What a fantastic experience we have just had having our windows and door replaced from UK Windows and Doors. From the salesman Shay coming into our home discussing lots of different options, to the quick turnaround of the windows being made. Then the fitting team doing a first class job of installing the windows quickly and efficiently in only two days. Also very competitive prices. We can’t recommend this company enough. Thank you.

16 February 2023
Unprompted review
Rated 5 out of 5 stars

Delighted .

From start to finish it was so professional. Every phone call , appointment and the fittings were bang on time . They stayed in touch all the way through the process . Less than 3 weeks from the first call to fitting all my upstairs windows . Thankyou Shah and the rest of the team .

12 February 2023
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with UK…

I had a fantastic experience with UK Windows & Doors for my new window and door installation. The customer service was excellent, and the team was professional, punctual and competitively priced. I appreciated the different door designs and handle options available for selection, and their quick turnaround time. In fact, I had multiple quotes from different companies, but the UK Windows & Doors quoted the most competitive price and the quickest turnaround out of the 5+ quotes I had! I would highly recommend them to anyone in need of new windows or doors. They truly deserve a 5-star rating.

In particular, big thank you to Shay – he was a great help throughout the process, friendly, and answered any questions I had.

1 February 2023
Unprompted review
Rated 4 out of 5 stars

Excellent service!

Excellent service. Quality windows at affordable prices. Great lads! Director Imran is ex-forces and previous role in the well known SafeStyle Windows! Doncaster based, yet these Bradford lads still beat local prices. A pleasure doing business!

21 August 2022
Unprompted review
Rated 5 out of 5 stars

Brill company fab service

Brill company fab service love my new conservatory roof and windows, glad I chose them had an issue around a week ago and they literally came out within 2 days to resolve it. I wished I used them for my house windows. Customer service is a must and these guys went above and beyond. Had a dozen quotes but Shay explained everything without even asking me to go with them. What a lovely chap and thanks for my bottle of wine. Will recommend you. 10/10.

11 January 2023
Unprompted review

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