Ultra Mobile Reviews 

they helped me with getting my number switched over

I ordered the 15 day ultra mobile international plan for 300 minutes talk time while I was in Germany. I could not activate the plan. Lucky I had my primary phone with me that had my mint mobile 500 minutes with me. I should get a credit for the minutes I didn't get while I was in Germany. I'm home now but never used the minutes. Won't buy that plan again!!!!

No connection at all time very bad service

Explain something to me. How can two companies tied to T-Mobile be worlds apart? I need T-Mobile service for the area I am in and got Ultra which was completely simple to activate and start using. Plans are cheap and great service. Okay, that’s an easy 5 stars. I needed to set up a second device but the store had no more Ultra SIMs so I bought Metro which is also through T-Mobile. Metro is cumbersome to set up, their customer support is awful, and their plans aren’t that great. Why? How can 2 companies tied to the same carrier be so far apart? I am very happy with Ultra. Do not, I repeat, do NOT settle for Metro if Ultra is unavailable!

Great Prepaid works with T mobile
Maybe people doesn’t know free unlimited calls from USA to 91 countries “yes “ “free”
I have a cousin in Spain, friends in Germany all unlimited calls for free
I travel as long as I have wi fi I can call USA from any country outside USA like I’m around the corner from my house , like local call
Lots of benefits No surprises Very happy customer

Terrible service

Not available

Ultra Mobile is an excellent company that provides users with lots of freedom. The company is fair and lenient and offers variety of phone plans for different users at different times of need. I highly recommend this company to everyone. I pray for the success and expansion of this company, and may they become dominant in the mobile market.

So helpful. I have very late stage Secondary Progressive Multiple Sclerosis, which has caused significant brain damage. That has also come with very short term, and long term memory loss, not to mention my very irritating stuttering, (which drives me crazy, and I’d never had to deal with in my life, ever. Until it began a couple years after my diagnosis, I’m sure other’s who try to understand, and decipher what I’m trying to say) It’s also a major add on to the language/communication barriers. But that has not stopped Ultra’s customer service from going above and beyond to help me transfer my number from Mint. Only Two calls, and I’m back on the road to frustrate some more Customer service agents, lol.
Im so glad I switched to Ultra. Thank you so much to the staff who helped me get where I needed to be, now being able to Use my 15 Pro Max, still with the same number, and I’m hoping all the buzz about service and the phone plan rates are spot on.

Thank you all so much again😁

Wider coverage and economical

Great service at a very low price and also very great promotions

if there’s -100star I’ll give -100star no help at all I can’t find one of my mobile phone want to stop the service first for temporary time call customer care and she is asking me for the Imei for the phone if I have the phone why I’ll call u guys to stop the service don’t make sense at all

A) Being able to utilize dual sim devices as needed with different numbers, allowing me to accurately track negative actors/perpetrators
and their ai enhanced VPN products.
B) In that manner, they will have to answer to both the FCC and the FTC.

All good I’m happy

Could not solve my lock out issues

It was really easy to rejoin ultra mobile ,I was with them , for 12yrs, foolishly I left for 1yr and it was a nightmare , so I'm happy to be back, great costumer service, reasonable plans and everything is ok again.....thank you

They have to do something about the customer service. The representatives are hard to understand. English may not be a first language which is fine, but the comprehension is low which makes it difficult to get required support or resolve. This happens every time I call.

Service is slightly above average. Rate is reasonable. Customer service is non existent.

It was great, all the persons I contacted yesterday were nice and patient with me even when I didn't know how to get into the site required, Zina took time to help and directed me till I got it right, all thanks to her and Maricel, both were of great help.