Ultra Mobile works great in USA, it's a keeper. When traveling (Venezuela, Colombia, Mexico) I cannot add funds because two step verification is only incoming. Outgoing text messages fail. I cannot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All good but poor reception in some places (like in the High Point of Delray Beach!) Also, while traveling abroad/Europe, in roaming, the service does not connect automatically to a/best provider, I... See more
Company replied
i live in Mexico...there are plenty of cell towers around, my phone rarely works. however, I am in NM now and have found it too much trouble to change the internet. the phone call to my husba... See more
The great thing is thing is that I get very good phone service for a low payment. I pay for 6 months, in advance. It was hard to find a way to contact customer service and the "support" link on the... See more
Company details
Written by the company
Ultra Mobile is the easy, affordable way to enjoy unlimited talk and text to loved ones around the world! With both Single-Month and Multi-Month plans, we offer the convenience and flexibility consumers are looking for plus free calling to 90+ international destinations all starting at just $10 a month. And being on T-Mobile’s 5G network ensures that our customers have the Ultra-reliable coverage they need to stay connected. Ultra provides best-in-class wireless, with flexible plan durations and the best value in the market. If customers should need help, our multi-lingual quality care team ensures the customer has the best experience possible. Ultra keeps you connected to the people who matter most, no matter how far away they may be.
Contact info
United States
- 1-888-777-0446
- ultramobile.com
See Today's Deals!
3.9
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was able to get great deals when I…
I was able to get great deals when I was about porting to another carrier. But I am not enjoying the data as much because the 12g plan I'm on now is slower than when I was on the 4g plan. Can I know why?
9 July 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the service and wish to offer you assistance. Please contact us
through live chat at ultramobile.com or by calling our customer support number
1-888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
I could not connect to ultra for many…
I could not connect to ultra for many hours. Several days ago.
.
27 July 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the service and wish to assist you. Please contact us through live chat at ultramobile.com or by calling our customer support number (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
support you through those options better.
when I answer the phone I cant hear or…
when I answer the phone I cant hear or talk the fist few seconds
29 July 2026
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at ultramobile.com or by calling our customer support number (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the service and wish to offer you assistance. Please contact us
through live chat at ultramobile.com or by calling our customer support number
1-888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
It was good I like people they nice to…
It was good I like people they nice to me I like helping people and the county
27 July 2026
Unprompted review
Reply from Ultra Mobile
We're so glad to hear you had such a positive experience and enjoyed helping people! We truly appreciate your kind words.
We get network 24hhours
We get network 24hhours, so I am keeping connecting with people without disruption.
26 July 2026
Reply from Ultra Mobile
We are so pleased to hear our network provides you with seamless, 24-hour connectivity, keeping you connected without disruption.
The prices and connection is great.
18 July 2026
Reply from Ultra Mobile
We are so glad to hear you are happy with our pricing and the quality of your connection. Thank you for your wonderful feedback!
I am on my second year and have had…
I am on my second year and have had absolutely no issues
17 July 2026
Reply from Ultra Mobile
We're so happy to hear you've had such a positive experience for two years! We truly appreciate your kind words.
Great phone and you can have free wifi…
Great phone and you can have free wifi device with the service
17 July 2026
The connection were always perfect !
24 July 2026
Super rude agents
Hello,
I purchased this through your eBay store, but I was never able to activate the service. After being bounced around between multiple representatives without getting a clear answer, the issue still remains unresolved.
To make matters worse, several of the agents I spoke with were condescending and rude. They also didn't seem knowledgeable about the service they were supposed to be supporting, which made the experience even more frustrating.
I would appreciate a clear explanation of what went wrong and a prompt resolution, whether that means activating the service correctly or issuing a refund.
1 February 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the activating the SIM card you purchased from eBay and wish to offer you assistance. Please contact us through live chat at ultramobile.com or by calling our customer support number 1-888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options.
No problems and cheap rates.
12 July 2026
They charged me yearly fee when I…
They charged me yearly fee when I clearly said i am paying monthly for my ultra mobile.
Incontacted the customer service they said me to dispute the charge and created a ticket but they never ever resolved my issue. I didnt wanna pay yearly at l they took my money for no reason and made me pay yearly. I dont wanna use ultra unless my problem resolves
4 May 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the payment taken and wish to offer you assistance. Please contact us through live chat at ultramobile.com or by calling our customer support number
1-888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
Winston was great
Winston was great, he helped me fix the problem and got my phone back working
17 July 2026
Data coverage stopped working after a…
Data coverage stopped working after a few weeks, and cell coverage is spotty.
15 July 2026
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the service and wish to offer you assistance. Please contact us
through live chat at ultramobile.com or by calling our customer support number
1-888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
I signed up for Ultra Mobile carrier…
I signed up for Ultra Mobile carrier service that had no inbound and outbound messaging provision, and most importantly calling. I am basically having no working feature for a paid fee. Extremely pathetic and useless service. Needs immense attention to customer’s order fulfilment that they are entitled too. I need immediate assistance and get my paid services up & running.
15 July 2026
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the service and wish to offer you assistance. Please contact us
through live chat at ultramobile.com or by calling our customer support number
1-888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
When I call for any reason or any…
When I call for any reason or any service, the personal are very kind and professional l love it. Ultramobile, the best company in the united state.
10 July 2026
Unprompted review
i live in Mexico...there are plenty of…
i live in Mexico...there are plenty of cell towers around, my phone rarely works. however, I am in NM now and have found it too much trouble to change the internet. the phone call to my husband's At&t Mexican cell was slow to connect and low volume. I use my phone primarily for banking and business needs, and not for social media, games, reels or even Google maps.
I did just purchase a 2nd plan for my husband a couple of months ago. i have recommended the basic service to other people in Mexico who need USA phone numbers.
thank you for making that service affordable and reliable enough for basic service.
you do also have good customer service. you respond quickly and clearly.
15 July 2026
Unprompted review
Great coverage always reliable!
Great coverage always reliable!
Love using your cell phone network service!
Very affordable price.
15 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.