ultrasmurfs Reviews 562

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service to be excellent, highlighting the speed and efficiency of responses from the support team. People frequently praised the helpfulness and friendliness of the customer service, noting that issues were resolved quickly and effectively. Reviewers also appreciated the quality of the products, with many stating that their purchases met expectations and worked as described. However, some customers also noted initial problems with their accounts not working or receiving incorrect login credentials. A few other people also felt that response times for support could be slow, leading to delays in resolving their issues, and in some cases, felt ignored. There were also instances where customers received banned accounts or experienced issues with account recovery.

What people talk about most

Product

Customers had ambiguous experiences with product, with some expressing satisfaction, stating that everything... See more

Service

Reviewers highlight ambiguous aspects of service, with many praising it as excellent, fast, and reliable,... See more

Response time

Users describe ambiguous interactions with response times, with many customers reporting fast and instant... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the fast, friendly, and... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some reviewers expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had some issue with an account but that wasn't a problem because i mailed them and they sended me a full working properly account, i recomend this site! +rep

Rated 4 out of 5 stars

bought a league acc had a little issue w it at the start. had to make a ticket, but everything worked out well 👍

Rated 5 out of 5 stars

🌟 Seller Review – 5/5 🌟 Just bought a CS2 account from this seller — super smooth and fast transaction. 🔐 ✅ Account details were exactly as described ✅ Delivery was instant ✅ Seller was frie... See more


Company details

  1. #119 of 149 best companies in Gaming services
  2. #58 of 75 best companies in E-commerce service
  3. #171 of 179 best companies in Hobby shop
  4. #30 of 40 best companies in Video Game Shop

Written by the company

The Ultra Gaming Marketplace 🤝Est. 2022


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

H dony have diamond acc euw when u get…

H dony have diamond acc euw when u get can u tell me ty

25 February 2025
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Reply from ultrasmurfs

Hey man, please don't 1 star us because we are out of stock, please come to discord and message "psycho", I will try my best to personally get you an account, but please change this review rating sir, we just sold alot of them these days. :(

Rated 1 out of 5 stars
ultrasmurfs logo

Reply from ultrasmurfs

Sir please check your spam folder, once you find the account please adjust this review because every account is delivered instantly.

If you are unable to find it please contact us , we will send it manually.

Rated 2 out of 5 stars

Not paying out

Completed a cashflow two weeks ago, still hasnt gotten paid despite pinging him everyday.

Edit: finally got paid after he noticed the review :)

28 February 2025
Unprompted review
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Reply from ultrasmurfs

Give me ticket number I will fix

Rated 1 out of 5 stars

Fake accounts

Fake accounts. Selling accounts for 2,49 usd, faceit ready. Faceit requires prime. Big scam!

12 February 2025
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Reply from ultrasmurfs

Sorry sir, it's a new update that faceit requires prime, we have removed faceit from the product title, you can still buy faceit with a gift card, just don't deposit funds with a card for 4-8 weeks minimum, i can refund you contact us and we can resolve this bad review <3

Rated 1 out of 5 stars

First of all

First of all, i got the product for free after alot of discussions. Owner dosent seem like he care at all, and they sell products that dosent work as announced. Sold me a faceit account, and i cant use it, because faceit demands prime status.

After i told them this, they more or less laughed at me, and made me feel un-important. Would not recommend.

12/02
Got banned from discord and lost login credentials.

11 February 2025
Unprompted review
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Reply from ultrasmurfs

This customer bought a cs2 1000 hour account.
The account didn't deliver instantly as it sold out and we needed one hour to restock. He was angry so we said no problem sir we will refund you and give you the account for free, he then proceeds to say he doesn't like the account and we should give him a FREE prime account when he only paid us 2 euros (and this was after the refund, so everything was free at this point), we said no so he threatened a bad review, even though he got a completely free account he still is a rude customer, we tried our best for him.

Also where he states that the faceit account demands prime status , we said that you can buy prime at your own risk , we just won't cover the 15 euro if you are banned, as he said the prime account is too expensive.

Also how could you say the owner doesn't care when we gave you everything for free since you had problems, you haven't spent anything but still hate our company.

We really try to put the customer first in every single situation , but this one is just trying to squeeze us for free accounts , or we face a negative review , and it's not something we will support.

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with UltraSmurfs! The website was easy to navigate, and my order was delivered in minutes, just as promised. The account quality was excellent, and customer support was responsive when I had a quick question. Highly recommend for anyone looking for League accounts

2 December 2024
Unprompted review
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Reply from ultrasmurfs

Hey, thank you so much for this review! We are happy we could give you such a positive experience, if you ever need anything you know where to find us! :)

Rated 5 out of 5 stars

simple and easy

everything was great, fast delivery etc :v

26 October 2024
Unprompted review
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Reply from ultrasmurfs

We are very happy we could give you a smooth & fast service, we hope you visit us again in the future, thank you for your purchase! :)

Rated 2 out of 5 stars

I wouldn't recommend using their services

I wouldn't recommend using their services. I bought an account 10 months ago and so I got logged out of the account and now they have no possibility to get me the login again.

Terrible.

16 January 2024
Unprompted review
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Reply from ultrasmurfs

Please contact us via discord, email or live chat (support@ultrasmurfs.com) , we would love to make this right , and we are incredibly sorry that you experienced this problem with our business, but we can ensure you we didn't steal your account.

Rated 4 out of 5 stars

A little bit slow

21 October 2024
Unprompted review
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Reply from ultrasmurfs

Hey, very sorry about the delays we may have caused you, we are constantly working to make the process and website more flawless, we hope you consider us again as our store is much more advanced than it used to be! <3

Rated 5 out of 5 stars

The place to buy smurfs

Quick good support, got account quick. No problems 10/10

18 October 2024
Unprompted review
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Reply from ultrasmurfs

Thanks for such a kind review, hope to see you again soon, appreciate it!

Rated 1 out of 5 stars

Bought gta 5 account 250mil.

Bought gta 5 account 250mil.
After+-3 months my account was taken back by moded account owner by epic games so i lost my gta account and 30eur. Made ticket and no solution over 6 months or more. DO NOT RECOMMEND
You can changes your name, user but first owner by epic games can take it back by epic code or something.

Account was bought from youre websait. Game was in rockstar launcher but first owner take it back by epic games code. That what rockstar say. I made ticket in discord abaout this but no answer and now it is deleted after ~6 months. Account was taken back by russian e mail and after i speak to rockstar support they told account was recovered by epic games wich it was linked or something and i need code to prove this is bought by me.

5 November 2023
Unprompted review
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Reply from ultrasmurfs

We don't sell epic games accounts on our website sir, I think you reviewed the wrong website, however if I am incorrect please contact us on the discord, livechat or email (support@ultrasmurfs.com) we will help you the best we can, and make things right. We would love to have you as a long term happy customer. <3

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