Umai Clothing Reviews 

188
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, including fabric, print quality, and overall durability. Many find the designs unique, gorgeous, and appealing, often highlighting a wide range of choices not found elsewhere. The value for money is frequently considered excellent, especially with promotions, and delivery is generally fast and easy. However, some customers noted inconsistencies in product quality, with certain items feeling thinner, having print durability issues, or unexpected sizing. While many found pricing fair, some reviewers felt the cost was high for the perceived material quality. A few also experienced slow shipping or delivery problems.

What people talk about most

Product

People report positive experiences with product, often praising the unique and original designs, which... See more

Quality

Users describe positive interactions with quality, often highlighting the great overall quality, unique... See more

Price

Customers had ambiguous experiences with price, with some reviewers finding prices to be fair and even good... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Value for money

Reviewers mention positive feedback about value for money, with many customers finding the overall value... See more

Reviews shaping this summary

Rated 4 out of 5 stars

the clothing i got from them was fantastic especially for me as a big person i struggle to find cloth of this style that fits me. the quality on the cloth is great as well as the designs. some of the... See more

Rated 4 out of 5 stars

quality feels very good, size was good(i bought baggy T-shirts which makes sizing easier and less important) and shipping was easy(to sweden, Europe). Designs are alright, but lowk the proportions on... See more

Rated 4 out of 5 stars

I really like some of their designs, i ordered 4-5 tshirts between 2020 and 2025, they're a reliable clothing company. Print quality is good and shirts are durable, the only problem is the thin cotton... See more

Rated 5 out of 5 stars

It is just Umai! A wide range of choice for original designs while always true to its style and visual identity. No problems with ordering, delivery and wearing. Great quality overall!


Company details

  1. Clothing Shop

Written by the company

Umai™ is an apparel company dedicated to creating the best clothing inspired by Japanese streetwear and anime.


Contact info

4.1

Great

TrustScore 4 out of 5

188 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(188)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

UMAI

Great cotton quality, beautyfull designs, and fast delivery service is what i expect from a brand and UMAI gives me all three

3 June 2026
Unprompted review
Rated 5 out of 5 stars

words of praise

exceptional quality material and stitching.
umai is the kind of merchandise brand that you hope delivers well. then, you use their product, and you keep doing so. i have forgotten to critique them over the many months since i found their brand, because i have no meaningful words against them.
the prices are fair, and they only gets better with each deal that they frequently release. i haven’t any complaints for them

3 June 2026
Unprompted review
Rated 5 out of 5 stars

A must-have!

A large choice, good quality and an exceptional durability. The designs are various and plenty of references!
Umai is my new must-have!

3 June 2026
Unprompted review
Rated 3 out of 5 stars

Not bad

Not bad, some of the shirts i have received feel thinner and others have felt heavier. for the armholes, they feel more broken out on some, and a bit more flimsy.

I like the company, just wish it had better consistency.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Review

Artwork's great, the shirts are good quality, customer service is excellent and the delivery is shockingly fast. honestly the only shirts I ever buy now

3 June 2026
Unprompted review
Rated 5 out of 5 stars

G.O.A.T.

Best designed graphic shirts I have seen. Other products, like oversized shirts, stickers and posters, also have high quality.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Up & Up

The designs keep getting better, and the Buy 2 Get 2 is always too good to pass up. Pricing all around is entirely fair, and every shirt I've ordered so far has fit true to size and looks incredible in-person.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

The shirts are so cool

The shirts are so cool, I’ve never seen a storefront with so many designs that always hit. The material is also super comfy and feels great to wear. The printing on the shirts feel so well done, and did I mention how good the designs are? Trust me when I say every shirt I’ve gotten I love

3 June 2026
Unprompted review
Rated 2 out of 5 stars

I cant recommend them in good faith

I cant recommend them in good faith. The prices are extremely high for what you get. Some of the designs are nice, but they were also exposed for using AI in the past as well. Quality is good but after a few washes, the art can get messed up

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Support

I ordered T-shirts that turned out way too small. Normally not a big deal, it happens when you order clothes online.
I contacted support and got a reply pretty quickly. But support just kept talking in circles and tried everything to stop me from returning the items. You also have to cover the return shipping costs yourself. Then they asked what other clothes I wanted instead, and when I said I just want my money back, they kept pushing more products.

It’s been 2 weeks since they received my package and still no refund. When I reached out again to ask where my money was, they tried to twist it and claim I did something wrong with the return.

Luckily I paid with PayPal and already opened a case there. The company doesn’t even respond to PayPal either, which honestly works in my favor, I can escalate the case after 7 days and get my money back that way.

Stay away from this shop!

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Screen printing was awful quality, tshirts feel cheap too

Screen printing was awful quality, the tshirt quality itself was cheap and tacky, designs turned up looking nothing like they were advertised, colouration and quality was not the same as shown in picture. Extremely disappointed considering the price paid for them. Such a shame as awsome designs but the quality of the product does not to the original designs justice

Wouldn't recommend unfortunately

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Good quality

Good quality. Fast delivery (in EU 2-3 work days). It's fine, 20 usd for tshirt is fair price.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Would buy again

Bought multiple shirts from them (7 at the time i'm writing this review)
I was scared at first of the quality but I got really surprised (In a good way).
I def recommend it.

30 March 2026
Unprompted review

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