I’ve been trying since 7/29/26 to resolve the issue with my newly purchased air rifle to no avail. Apparently customer service is nonexistent in your firm. The day after submitting review my missing p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick service and the break action Ruger Mark 4 pellet pistol is nice. I am finally getting the trigger loosened up but with the new pellets it is very accurate. I bought it for fun while my right arm... See more
Company replied
I own live leverguns in 30-30 and I must say your bb gun is very close to the real steel in fit and finish. Yall do excellent work! I would ask if yall would consider R&D on a cartridge loading long... See more
Company replied
One should use the correct ammo their air rifle /pistol asks for, of course you can always find a supplier that offers something similar. To get top performance and meet one’s expectations, Umarex USA... See more
Company replied
Company details
About Umarex USA, Inc
Written by the company
Few brands are owned and operated by family owned companies anymore, but that's not the case with Umarex USA, Inc.. We are family owned. Our owners believe in family values, innovation, quality, and exceptional service and encourage us to provide you, our customer, with outdoor recreational products you, your family and friends can use to enjoy and experience the wild outdoors. In addition to air guns of all types our company also has shooting optic gear, high performance flashlights, airsoft guns, big bore hunting airguns, foam dart guns, and paintball guns! We even have air powered training platforms for law enforcement and military simulations. Find links to all of our brands at UmarexUSA.info!
- At UmarexAirguns.com we offer free shipping on orders of $139 or more!
- You can sign up for the Umarex Airguns Club for easy access to great airgun blog articles, new air rifles and pellet gun news, product giveaways, and sometimes a special offer!
- Look for the Great Deals links for closeouts, refurbs, and more.
- Browse through our selection of air gun ammo including .50 caliber slugs for the Umarex Hammer and Hornady BBs for your Glock air pistols!
- Have a question or need good service for your Umarex airgun?
- Contact our expert gun technicians and gunsmiths. We have several people manning the phones during regular business hours and we have two full-time gunsmiths who typically don't keep a customer's airgun in their possession for more than 72 hours! Fastest turn time in the industry!
Contact info
7700 Chad Colley Boulevard, 72916-6002, Fort Smith, United States
- 4796464210
- service@umarexusa.com
- umarexusa.com
4.2
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Air power is awesome
I did much research on air rifles and umerx was the one I went with.from all of the positive reviews on them. I bought the hammer .50cal to be able to deer hunting again with a air rifle. Made a bad choice in life. But so thrilled to be back in the wood again.
31 July 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex and our Hammer big bore PCP. Happy hunting!
EXACTLY what product I was looking for…
EXACTLY what product I was looking for AND proper safe shipping!! Will shop and order there again!
30 July 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex and our awesome airguns! Happy shooting.
I called before I placed my order and…
I called before I placed my order and the gentleman I spoke to was very helpful and knowledgeable
30 July 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. Happy shooting.
Best BB gun place.
Ordered straight to my door with no struggle or worries in a pretty fast time.
29 July 2026
Shipping packaging
Packaging on my order was delivered was pretty beat up. One of box was all but torn off. The contents were on full display. There was NO protective cushioning between the items. Maybe it fell out the open end?
29 July 2026
I was gifted an pellet gun that was…
I was gifted an pellet gun that was missing a part and called customer service, they helped me find it and also told me how to order pellets and air co2 cartridges , I was able to order everything I needed and everything was delivered within a week
Very happy with the service
Sandra Thompson
29 July 2026
Reply from Umarex USA, Inc
Thank you for reaching out to us! We were so glad to help!
Everything was as promised
Everything was as promised, shipped and processed fast, fun little plinker....Thanks Umerex
29 July 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business. Happy shooting!
You had exactly what I needed and at a…
You had exactly what I needed and at a price that was better than expected.
And delivery was far faster than expected as well.
Thank you.
Umarex .22cal Synergis Elite owner.
27 July 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex and our Synergis Elite! Happy shooting!
it was a great product
it was a great product. Everything I wanted came just how I ordered it.
27 July 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex! We sincerely appreciate your business!
Order was delivered rapidly and came in…
Order was delivered rapidly and came in as ordered. All good
25 July 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex! We sincerely appreciate your business.
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
Incredible design and quality!
My son and I had the incredible opportunity to be cast in an Umarex commercial recently for a new product release, and after feeling the quality and seeing the great design of their products, we couldn't wait to add their products to our collection! The folks at Umarex were great helping us decide and we can't recommend them enough!
24 July 2026
Excellent air rifle
Excellent air rifle. Works flawlessly. Arrived very quickly. Highly recommend.
24 July 2026
We went bow fishing on the applachicola…
We went bow fishing on the applachicola river. First fish I stuck was about a 15# catfish. The bow shoots very well and dead on with a green lazer.
4 August 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex and our FishR! Happy bowfishing!
I was happy when I received the firearm.
23 July 2026
Fantastic products
Fantastic products, fantastic company! I highly recommend
Love,
Bo-diddly-do
21 July 2026
Received item fast and in perfect…
Received item fast and in perfect condition! Will continue to order from Umarex!
20 July 2026
Umarex 5⭐s
I've been purchasing from Umarex USA for quite some time. Own 2 of their revolver style BB guns. Bought the Blue & Red CO2 foam dart Revolver blasters using the same style as their CO2 Revolver steel BB version. Now I have 1 (going to buy a spare soon) of their 6 mm .20 gram air soft BB gun (again same revolver style) CO2. I buy my cleaners from Umarex for all 3. I buy Only Umarex CO2 carts. All CO2 and 5 of 6. I double up (i believe in their Quality but prefer a Spare). 2 foams. 2 steel BBs. 1 of 2 for Air Soft. 6th purchase coming with 50 more CO2 carts and doubling up on the Umarex cleaners.
21 July 2026
Reply from Umarex USA, Inc
Thank you very muchg for your continued loyalty. We work hard at making products airgun fans will enjoy and share with their friends and family. Happy shooting!
Reply from Umarex USA, Inc
Thank you for choosing Umarex!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.