I’ve been trying since 7/29/26 to resolve the issue with my newly purchased air rifle to no avail. Apparently customer service is nonexistent in your firm. The day after submitting review my missing p... See more
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Quick service and the break action Ruger Mark 4 pellet pistol is nice. I am finally getting the trigger loosened up but with the new pellets it is very accurate. I bought it for fun while my right arm... See more
Company replied
I own live leverguns in 30-30 and I must say your bb gun is very close to the real steel in fit and finish. Yall do excellent work! I would ask if yall would consider R&D on a cartridge loading long... See more
Company replied
One should use the correct ammo their air rifle /pistol asks for, of course you can always find a supplier that offers something similar. To get top performance and meet one’s expectations, Umarex USA... See more
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Company details
About Umarex USA, Inc
Written by the company
Few brands are owned and operated by family owned companies anymore, but that's not the case with Umarex USA, Inc.. We are family owned. Our owners believe in family values, innovation, quality, and exceptional service and encourage us to provide you, our customer, with outdoor recreational products you, your family and friends can use to enjoy and experience the wild outdoors. In addition to air guns of all types our company also has shooting optic gear, high performance flashlights, airsoft guns, big bore hunting airguns, foam dart guns, and paintball guns! We even have air powered training platforms for law enforcement and military simulations. Find links to all of our brands at UmarexUSA.info!
- At UmarexAirguns.com we offer free shipping on orders of $139 or more!
- You can sign up for the Umarex Airguns Club for easy access to great airgun blog articles, new air rifles and pellet gun news, product giveaways, and sometimes a special offer!
- Look for the Great Deals links for closeouts, refurbs, and more.
- Browse through our selection of air gun ammo including .50 caliber slugs for the Umarex Hammer and Hornady BBs for your Glock air pistols!
- Have a question or need good service for your Umarex airgun?
- Contact our expert gun technicians and gunsmiths. We have several people manning the phones during regular business hours and we have two full-time gunsmiths who typically don't keep a customer's airgun in their possession for more than 72 hours! Fastest turn time in the industry!
Contact info
7700 Chad Colley Boulevard, 72916-6002, Fort Smith, United States
- 4796464210
- service@umarexusa.com
- umarexusa.com
4.2
Great
4k reviews
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I bought a airsoft gun from them and it…
I bought a airsoft gun from them and it came broken
29 June 2026
Reply from Umarex USA, Inc
Please reach out to our service department for assistance with this. You can call 479-646-4210, ext 7, between 8:00 AM and 4:30 PM Monday through Friday. You can also email service@umarexusa.com.
Quality
One should use the correct ammo their air rifle /pistol asks for, of course you can always find a supplier that offers something similar. To get top performance and meet one’s expectations, Umarex USA, Inc did just that. As far as ordering the ammo it was quick and easy and arrived in a very short time and arrived in excellent condition. Thanks guys
28 June 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business.
Very real look and feel
Very real look and feel. Fairly accurate and very fun to shoot.
11 July 2026
Unprompted review
Reply from Umarex USA, Inc
Thank you for choosing Umarex! Happy shooting.
kept refunding and not letting me buy…
kept refunding and not letting me buy what i wanted
24 June 2026
You guys have a GREAT PRODUCT!!
25 June 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex! Happy shooting.
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We sincerely appreciate your business. Happy shooting!
.22 cal Umarex Iconics
I received my .22 cal Umarex Iconics right on time. One thing though, they are suppose to come with a filler probe, mine was missing. Just my luck. So I emailed the person who sent me the confirmation of sale. Nobody answered for day, so I called Customer Service, they said that they would get one sent right away. It took a couple days before I got it, or rather them, they sent me two. Love the gun. I slapped a scope on it, once dialed in, the rifle is very accurate. I do wish that it had a little bigger air chamber though. Great job Umarex!!!!
25 June 2026
Reply from Umarex USA, Inc
Thank you for picking up our Iconix and reaching out to us first with the issues. Emails typically take a little longer to answer-- please forgive us for that. We are glad to have assisted you to make it right. Happy shooting!
I received the part for my air gun very…
I received the part for my air gun very quickly. Thank you!
23 June 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. Happy shooting!
Received the product and found it to be…
Received the product and found it to be made of excellent quality. However with that being said I ordered the wrong part to fit my product.
I returned it and received a full refund. Excellent customer service and support. I will be ordering again as soon as I get the correct part number.
Highly recommend.
18 June 2026
Reply from Umarex USA, Inc
We are sorry you weren't able to find the part you weree looking for. Good luck and happy shooting.
good service all around
Simple to order. Reasonable price. Prompt delivery. Good products.
19 June 2026
Reply from Umarex USA, Inc
Thqnk you for choosing Umarex. We sincerely appreciate your business.
First of all i would like to thank…
First of all i would like to thank everyone in the process from manufacturing, website order, to customer service, verifying order and inform me when arrive and fast reponse for question ask about my purchase and questions to the shipping department.
My second question is when can you make custom stocks black stocks camouflage stocks even entry pcp guns need dressups a mini 14 style ar15 style tactical style
I miss read this wasnt rapid shot or i would have stepped up but rotor 10 shot is better than single shot
23 June 2026
Reply from Umarex USA, Inc
Thank you for picking up our Komplete NitroAir pellet rifle. Yes, we have looked into various camo patterns and there may be some movement on this in the future. Thank you, again, for choosing Umarex!
The truth be known
Fast delivery of a great quality item that exceed my expectations, look forward to future purchases.
15 June 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex. We are truly thankful for your business.
Reply from Umarex USA, Inc
Thank you for choosing our Colt Single Action Army BB revolver. Happy shooting!
Couldn't find the oil I needed until I…
Couldn't find the oil I needed until I saw your website. Once I ordered it only took a couple of days and I had it in my hands.
23 June 2026
Reply from Umarex USA, Inc
Thank you for looking us up! Happy shooting.
Umarex Fusion 2
I finally got back out and sighted in the Umarex Fusion 2 Quiet CO2 rifle. My first scope wouldn't adjust and appeared to have been damaged during shipping. Today, I was able to walk it right in. It shoots impressively tight patterns.
When I contacted Umarex support about my scope issue, they promptly sent out a replacement.
Good product. Good support.
7 July 2026
Reply from Umarex USA, Inc
We are sorry you had an issue with the scope initially. Happy to see that everything worked out in the end. Happy shooting and thank you for choosing Umarex!
Product was just what I ordered
Product was just what I ordered. I received my items quickly and with no hassle. Excellent service!!
16 June 2026
Reply from Umarex USA, Inc
Thank you for choosing Umarex and our airguns. Happy shooting!
The Hammer air rifle is great to shoot
The Hammer air rifle is great to shoot, easy to fill and operate. I do find it very concerning that nothing is in stock. Why are lead bullets out of stock? Why is your web site so generic and difficult to use seems a little fishy, I hope not we’ll see.
23 June 2026
Reply from Umarex USA, Inc
Thanks for picking up our Hammer. It really is a cool, powerful big bore air rifle. As to ammo being out of stock, this is (mostly) due to our primary role of distribution rather than direct sales. Often our retail customers will purchase the vast majority of our inventories. In a situaton like this, our own website might be out of stock but, Pyramyd Air, Airgun Depot, Utah Airguns, Airguns of Arizona, Amazon.com, or any other shop that sells our gear will be stocked up.
Secondarily, demand for this ammo has been fairly high this summer. This said, we should be restocked soon. Thank you, again and happy shooting.
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