Unagi Scooters Reviews 

Excellent customer service

Scooter is compact but it shall have suspension.
It does not feel comfortable on bumpy or uneven roads.

Scooter took 21 days to get delivered. It was broken and had to put on a request to change and will likely be another 21 days until I get a replacement.

Took about a month to receive it then it’s been almost another month waiting to even be able to connect it to my app because I don’t even know. You don’t have a working phone number. Your support only message me back between the hours of six and 8 o’clock at night. You have no support on the weekends so another words don’t have an issue with your scooter unless it’s between six and 8 o’clock Monday through Friday and then hope you get a reply. I had to reach out on Facebook Twitter through messenger and email for you guys to even somewhat answer me.

exactly as advertised, scooter works perfectly and is an amazing price !!

You are seriously impossible to get ahold of. Your customer service promises are all a lie. I am extremely disappointed. I have been able to ride my scooter once, and you have already over charged me a month!!! You have the wrong phone number associated with my scooter so I am unable to unlock it. The fact that you have no way of directly speaking with anyone when you make it sound like a seamless process and any issues can be handled with ease has been the farthest thing from a true experience. I am seriously debating make my knowledge of your poor antics known to hopefully prevent anyone else from making the mistake I did signing up with your company.

Well the scooter itself looked cool but left me stranded miles from my hotel and had to get an uber back. Everytime I used it it shut off unexpectedly leave me stranded and having to walk it back. Not happy will be sending back asap.

When I got it it looked used and crash but worked I loved the speed these go fast my hands couldn’t handle it but if you never road a scooter it’s cool to rent it so you don’t ever have a broken scooter

Great idea to rent a scooter to help me decide if I wanted to buy one. Thank you!!

Great experience from start to finish

Amazing product I use it to get to work and back has shaved 45 mins off my commute to work

Crapest scooter there has ever been was just holding handle bars when whole handlbar disconnected and wires all snapped

The scooter arrived belongs to another person so I couldn't use it. Customer service took 3 days to respond and 1 day to respond afterwards when I leave a message. The whole experience is terrible and highly recommend using something else.

The battery life for a new one is very less. like it is only 11.2 limes

Even with the holidays I was able to count on the package being here and was a breeze to put together. Cake

I'll give 5 stars even when I have some issues downloading the app and taking to long to answer back my email but I think scooter suspension on the wheels still a issue to solve because any crack, stone or rock on the street or road you can feel it very hard in your hands, arms and legs. For anything else like speed, hill climbing, power is very good.

Where do i begin, I was so excited to receive my Unagi till i found out it was locked rendering it inoperable. No big deal I thought, till I realized that Customer Service is almost non existent to your issues, finally when they respond it was the same questions over and over over. After days of no response they finally emailed me while I was at work that the scooter was factory reset and ready to go. I rushed home excited to pair it to my account and still to no avail . No one has responded back ever since and my scooter is just sitting in dining room. Needless to say I’m very disappointed ☹️ and don’t know what to do anymore.

My Unagi Scooter locked me out at the worst possible time while I was running errands.

After finishing my first errand, I tried to turn on my scooter, but it wouldn’t budge. There’s a red padlock on the LED screen.

I searched everywhere online for a way to unlock it, even checking with Unagi’s AI support. But I couldn’t find anything helpful.

I tried reaching out to Unagi Customer Support, but they didn’t seem to care about my problem. When I finally got through to them, they treated me just like another pawn customer. It took them 8 days to tell me to update the app! That means I lost 8 days of commute time.

To those who are not tech savvy, how the hell could anyone else figure that out? In fact, why did it lock out in the first place? Why is it such a mystery? Why isn’t this simple solution provided in Unagi Troubleshooting support?

Because of that, I have lost faith and trust with Unagi. They do not have a proper system in how to handle urgent/imporant situations. I cannot rely on them for tech support. I will do this on my own from now on and expect that Unagi will not be there to support.

What a waste of money. And it took forever to shop and there is NO CUSTOMER SERVICE

The charger for the scooter didn’t work and haven’t been able to charge it. Contacted customer service over a week ago and haven’t heard back