UnbreakcableReviews 

149
TrustScore 3.5 out of 5

3.7

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Rated 3 out of 5 stars

finger prints visible from privacy angle. could be darker. overall it works

Rated 5 out of 5 stars

I bought an iPhone-cable in January 2020. During two years of daily use I was really happy with the cable and told all of my friends to buy one as well. That one morning in November 2022, I noticed... See more

Rated 3 out of 5 stars

I have used a lot of screen protectors, and know how to apply them, but this time I ended up using all three in the package and could not get it to adhere without a large area not sticking. I think i... See more

Rated 4 out of 5 stars

good product, but it feels a little cheap compared to other similar priced transmitters i had bought. it says it has anti interreference but I still get interreference. the bass mode works but the is... See more

Company details

  1. Mobile Phone Accessory Shop

Written by the company

Get the ultimate protection for your handle devices now! UNBREAKcable create super durable mobile phone accessories made from the finest materials with functional design and exquisite detail at affordable prices.


Contact info

3.7

Average

TrustScore 3.5 out of 5

149 reviews

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3.7

All reviews

(149)

5 reviews in the last 12 months

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Rated 3 out of 5 stars

This was my first experience with…

This was my first experience with unbreakcable.com. I received the product I ordered but the experience with the company has room for improvement which is why I gave the 3 out of 5 rating. Here is why:

1) While placing the order and as I just confirmed the order, I got a pop up window offering further discount on the order. However, since the order was placed, the discount could not have been applied. I emailed the support and they suggested that "discount has a setting error." They did offer a discount code for my next purchase, but why do I need another cable any time soon if their product is unbreakable?! Their website needs better design so that these errors would not happen.

2) Shortly after placing the order on Aug 25th, I received an email about the shipment of the order. However, I did not receive a tracking number in this email or on the order details page on their website. I sent an email on Aug 28th asking for the tracking number and they replied on Aug 31th providing me with the tracking number, but also claimed that the order was shipped on the 24th which would have been impossible since I placed the order on the 25th!! So, needless to say, none of these should have happened. The tracking number should have been provided with the shipment confirmation email or at least appeared on the order information page under my account on their website.

3) I ordered the newer version of their iphone charging cables with the latest C89 standard. Just before ordering these from unbreakcable.com, I had ordered the older C49 cables from Amazon by mistake as I wasn't aware of the standard change. On unbreakcable.com, they refer to these cables with different names. The C49 products are called "Beta Silvery Lightning Cable" and C89 cables are called "Nylon Braided [C89] Lightning to USB-A Cable." However, after receiving both products, I noticed that they both come in the same packing with the name "BETA Lightning to USB cable" with no mention of the standard anywhere in the packaging materials. This made me wonder if they sent me the correct product. After comparing the wires, which look very similar in colour and branding, I noticed that on the C89 cable, the Lightning end is a bit bigger than the previous version which I received from Amazon. To clarify this for customers, they need to be consistent with the product names they use on their website and the packaging of products they deliver to customer or at least they need to have a little sticker on the packaging of the C89 products mentioning the standard supported.

I am happy I received the products as all the earlier hiccups with the website made me wonder if the website is legitimate and whether I will ever receive my order. I hope the cables I ordered live up to their unbreakable promise. I also hope that the company improves the experience it provides to its customers in the future.

2 September 2020
Unprompted review
Unbreakcable logo

Reply from Unbreakcable

Hi Zagros,

Thank you for your feedback!

1) For the wrong popup, we are very grateful to you for telling us about the wrong website’s popup settings that we missed before. The discount code is our thanks to you.

2) That's our problem that the shipping details can't transfer back directly to our website, we are solving the connection problem between the shipping website and our website. Cuz this is two different websites and our IT guys trying to find a way of the connection. And for the email reply, our teammate may get wrong with your shipping details, apologize for our mistake to make you feel confused about your shipment.

3) Those cables belong to our Beta Series and that's why they use the same packaging. I will suggest our packaging team to update this problem. The difference between C48 and C89 please check the lightning head of your cable: the color of C48 is gold and the C89 is silver. And for the product name on the website, it is a way to help customers directly know what kind of product (the differences between the products) is on our website.

Thanks again for your feedback! We are a developing website and hope to learn more about the improvement suggestions and will solve those problems ASAP!

Any problem please contact support@unbreakcable.com.

Regards,
UNBREAKcable

Rated 1 out of 5 stars

Haven’t received it yet!Disappointed

Haven’t received it yet!

12 August 2020
Unprompted review
Unbreakcable logo

Reply from Unbreakcable

Hi Sally,

We check your parcel was delivered on 7th Aug. We will email you with the shipping details ASAP!

Any problem please email support@unbreakcable.com.

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