To be fair, this company do explain the terms and fees of the loan before you except the terms,and in the agreement it do state that this is an expensive and should be used as a short term loan... See more
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Absolute clowns I've had and paid off 3 loans now one early to save interest. I ring up today to get a loan and I'm told I'm being rejected because I get paid weekly utter rubbish. The website brings... See more
Abysmal customer service Apparently £5K gambling, defaults, 8 other pay day loans and 3 credit cards at max - is not enough to point towards the loans being unaffordable - genuinely gobsmacked.... See more
Company replied
First time using this company. The reason I gave 2 stars; payments due to be collected on set day - pay day; however, my wages don’t hit my bank account until 10.30 a.m. The harassment was awful. Happ... See more
Company replied
Company details
Information provided by various external sources
Uncle Buck Finance LLP is one of the UK's leading short term payday loan providers. We are a direct lender with a fully operational UK customer service team providing small sum, short term instalment payday loans to cover life's unexpected emergencies. Apply online at a time that suits you! Uncle Buck has been providing online short term cash loans since 2004 and during this time our product offering has evolved to meet our customers’ needs. Our unsecured loans are designed to meet emergency cash flow needs and our aim is to provide a straightforward solution to these needs with a simple online application process and same day loan funding for approved applications.
Contact info
Riverbridge House, Anchor Boulevard, Crossways Business Park, DA2 6SL, Kent, United Kingdom
- 01959-543-400
- info@unclebuck.tv
- unclebuck.co.uk
1.8
Poor
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Keep up the good work Claire J if i…
Keep up the good work Claire J if i stay alive i surely want to meet and thank you for the best help ever
28 June 2019
Unprompted review
Straightforward amd hasslefree…
Straightforward and hasslefree transaction.
25 June 2019
Unprompted review
Fabulous company
Fabulous company, fast decision and payout. Very approachable and informative over the phone.
21 June 2019
Unprompted review
Abysmal customer service
Abysmal customer service
Apparently £5K gambling, defaults, 8 other pay day loans and 3 credit cards at max - is not enough to point towards the loans being unaffordable - genuinely gobsmacked.
Money shop this morning in liquidation - Uncle Buck won't be long behind - FOS uphold rate against them is over 90% so don't give up - get your complaints in NOW before they cease to trade.
21 June 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Harry
We have already responded to your previous review on trustpilot. The information you have stated is factual incorrect. Our complaint “uphold” rate with the Financial Ombudsman is currently one of the lowest in the HCSTC sector can be reviewed here: http://www.ombudsman-decisions.org.uk/
It is 35% and not as you state 90%. I can also confirm that we are NOT about to go into liquidation. As previously stated we will co-operate with the Financial Ombudsman.
Kind Regards
Julie McGachan
Customer Relations Manager
Brilliant company fast desicion fast…
Brilliant company fast desicion fast payout no fuss very friendly helpful very professional no fuss easy process superb 5 stars fully recomend to everyone want a loan go to uncle buck ***** thank you graeme
21 June 2019
Unprompted review
Dreadful company first of all gave out…
Dreadful company first of all gave out loan to my son who was a student with no income and now after multiple attempts to pay it off they make it impossible to do so.
Have called multiple times with all info necessary to pay but each time they come up with another bit of data protection info they want.
Presumably they are charging more interest by deLaying payment
DONT GO NEAR THEM!
Have wasted hours on this
20 June 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Hi
I am sorry that you are unhappy with our service. Our customers security is really important to us and we need to ensure that we are speaking to people who have the correct authority. A password was set up on the account and unfortunately you were not aware of this password. Once you have obtained this then we will be more than happy to assist.
Kind Regards
Julie McGachan
Customer Relations Manager
amazing customer services by JV
amazing customer services JV was both efficient and empathetic. The matter was investigated and concluded within a matter of weeks with the upmost professionalism.
18 June 2019
Unprompted review
Awful
I have made a affordability complain that uncle buck refused. I went to the financial ombudsman and they have made the assessment that I they should pay me back for one of my loans. My adjudicator has told them to pay this to me but uncle buck are not responding to my adjudicator despite him giving them extra time. Poor customer service with complaints and not even co-operating with the financial ombudsman.
17 June 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Hello Laura
I am sorry that you feel we are delaying your refund. This is not the case, we are waiting for FOS to confirm the acceptance. Once this is received then we will contact you to make the payment. If you want to discuss this further then please contact the customer relations team on 01959543400 option 4 or e-mail customerrelations@unclebuck.co.uk.
Kind Regards
Julie McGachan
Customer Relations Manager
Irresponsible Lending
Made a complaint about irresponsible lending by this Company. Rather than accept my complaint and discuss with me, they have decided to blame me for getting into the 'payday lending trap'.
I have now reported this company to the Ombudsman, who I am sure will be interested to know why this Company lent money to me when I had 'poor' credit rating, no salary paid into Bank, and on benefits.
17 June 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Mr Barrett
I am sorry that you are unhappy with our resolution to your complaint and that you feel that we have blamed you. This was certainly not our intention. We will cooperate fully with the Financial Ombudsman Service. Alternatively, if you wish to discuss the matter further than please call me on 01959543400 option 4 or e-mail customerrelations@unclebuck.co.uk.
Kind Regards
Julie McGachan
Customer Relations Manager
GOOD SERVICE AND HELPFUL STAFF
14 June 2019
Unprompted review
Everything was just as expected…
Everything was just as expected reminders were early and priciest to when you loan was ready to be paid. I had to chsnge my pay dat due to a change in works pay day chang and the person i spoke to was more than happy to help definitely recommend thank you to all the team at uncle buck
14 June 2019
Unprompted review
Customer service was great
I've read some of the negative reviews and can honestly say I experienced something quite different. I took a small loan out to cover the cost of something I wanted. I kept up with my first 2 repayments then paid off the final 2 paymets early. When I called them to do so the advisor (who I believe was a manager) was very helpful, explained everything clearly and couldn't have been more polite.
11 June 2019
Unprompted review
Very helpful
Very helpful and when I had issues making a repayment, they were able to resort it all for me and we’re very sympathetic and understanding.
Excellent service, thank you
11 June 2019
Unprompted review
I would like to thank uncle buck for…my loan
I would like to thank uncle buck for their help and proffesinal standards of giving me the loan I needed for repairs I will definitely use uncle buck again thankyou uncle buck
7 June 2019
Unprompted review
Avoid!
Very bad company to deal with, make mistakes and never admit to it.
Have left a bad mark on my credit report for over 7 years and refuse to mark it correctly so will not go away. My advise stay clear of this corrupt company.
There only interested in lining there pockets with your misfortune!
7 June 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Simon
I am sorry that you have had cause to complain. If you could supply your reference number, DOB or further information to customerrelations@unclebuck.co.uk or 01959543400 option 4 and one of my team will be happy to investigate your complaint.
Kind Regards
Julie McGachan
Customer Relations Manager
Customer service is really poor ,they…
Customer service is really poor ,they dont understand the situation, talked with them 3 times on phone about my payment plan, rude and unacceptable behaviour people sitting there big scam ,avoid these people if you can
6 June 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Mr Yousaf
I am sorry that you have had cause to complain. We take all complaints very seriously at Uncle Buck and one of my team will be in contact to discuss the complaint with you.
Kind Regards
Julie McGachan
Customer Relations Manager
Great and fast service with great…
Great and fast service with great customer service
4 June 2019
Unprompted review
Terrible company
Terrible company. They ignore what the financial ombudsman tells them to do. They are a shoddy company who do not care about you and just want your money. DO NOT USE THIS COMPANY
3 June 2019
Unprompted review
Reply from Uncle Buck Finance LLP
Dear Mr Jennings
We would never ignore what the Financial Ombudsman tells us to do. I would like the opportunity to investigate this matter further. Please can you contact CustomerRelations@unclebuck.co.uk or call the team on 01959543400 option 4 and we will be happy to investigate the situation.
Kind Regards
Julie McGachan
Customer Relations Manager
Wasn't sure if I would get the loan but…
Wasn't sure if I would get the loan but went very smoothly would recommend to anybody who needs a quick loan to try uncle buck
3 June 2019
Unprompted review
Great friendly and helpful service
Great friendly and helpful service. I would recommend them
1 June 2019
Unprompted review
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