Undeniable London Reviews 

454
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive quality of the jewelry items, describing them as extremely well-made, durable, and wonderful gifts for loved ones on special occasions like birthdays. Many people also note that standard shipping is often remarkably fast, securely well-packed, and packages arrive safely right on time for events. However, some customers also noted frustrating delivery delays, complicated tracking issues, and occasional missing items in their received shipments. Disappointed buyers frequently mentioned experiencing very slow communication and receiving little to no response when seeking customer support, order assistance, or refunds.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on quality and fulfillment are sharply divided.... See more

Order

Users describe profound frustration with order fulfillment, highlighting severe delays and a lack of... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences regarding shipping times.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, feature... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding the poor response time from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Quick shipping, lovely chain,but unfortunately once I was promised for my replacement, due missing or stolen parcel, no reply on my emails.

Rated 2 out of 5 stars

The item was easy to order but was not delivered in 48 hrs and u suspect Royal Mail had something to do with this! I ordered the wrong size and comms to exchange it has been very poor. It’s literally... See more

Company replied

Rated 2 out of 5 stars

After delivery did not arrive via Evri, contacted the team to get an update three times with no response…… Was going to be a present….. Disappointed……..

Rated 5 out of 5 stars

My grandson saw the necklace and wanted it for his 16th birthday so sent me his wish list! Not often buying from the internet I was very impressed with the whole service and he and I were delighted w... See more


Company details

  1. #281 of 284 best companies in Jewellery shop

Written by the company

Premium Men’s Chains, Pendants, Bracelets, Rings etc. Silver & 18K Gold. Lifetime Warranty 100% Waterproof, Sweatproof & Heatproof


Contact info

3.0

Average

TrustScore 3 out of 5

454 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(454)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Wrong chain

I got sent the wrong chain so i emailed the company asking to be sent the correct chain. They said they would prioritise my order and send me tracking details but it has been five days and ive heard nothing back and they havent sent me tracking details or the correct chain.

24 February 2025
Rated 1 out of 5 stars

Can’t give zero stars or I would

Can’t give zero stars or I would. Bought a chain for my partners birthday and it was very poorly made. Company promised a replacement item but not arrived despite 3 email chasers and repeated promises from them. Avoid at all costs!!!!

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company my sons necklace…

Amazing company my sons necklace snapped purchased by himself in January, emailed and they were happy to sort even nicer they gave a £10 off next order and replaced the chain no quibble at all. Communication was exceptional prompt responses my son is happy and I feel this was the best service I have received from a company. Highly recommend to anyone Thank you again

16 February 2025
Unprompted review
Rated 5 out of 5 stars

First class!

I've ordered quite a few pieces of jewellery now and every one is first class. The quality is absolutely fantastic and all are completely tarnish free.
I wear my jewellery 24/7, I don't take them off and even shower with them on ... they have kept their pristine condition with no colour fade or blemishes.
You will not regret ordering from these guys - prices are superb for what you get!

29 January 2025
Rated 5 out of 5 stars

First time buyer experience

Bought 2 items and also got 1 item on top for free,was easy to order and great value for money.Delivery was quick as advertised,and was very happy with each items quality.

29 January 2025
Rated 5 out of 5 stars

Top Jewellery

Excellent product at a reasonable price, fast delivery well packed ,easy to navigate website ,great description of each article too highly recommend

29 January 2025
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS WEBSITE, SCAM

DO NOT ORDER FROM THIS WEBSITE, A SCAM. Returned items brought from Christmas as they were not suitable. I returned these 4 weeks ago, and despite chasing and sending multiple emails I have not heard anything back from them, nor have I received my refund. Avoid avoid avoid.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing 👏 ordered a chain…

Absolutely amazing 👏 ordered a chain for a valentines present and got a bracelet half price! Delivery came 2 days later even though I didnt pay for quick delivery! Absolutely amazing and will definitely order again!

25 January 2025
Unprompted review

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