Under Armour Reviews 94

I recently bought 3 items in underarmour.lt online shop (operated by the company USRetail CZ s.r.o., U Hvězdy 1451/4 16200, Praha 6, company code: 07195559, operating other UA e-shops in Europe). The good thing was delivery time. The rest of experience is way below expectations:
- email texts google-transalted, the LT language is so much broken that it is barely possible to understand information about delivery, return conditions etc.
- products, obviously, dedicated to another market, because sizes do not match. I loved UA, have many items so was confident about the size. Sadly, all 3 items are huge. Once again - I use UA and always choose the same size in Zalando and any offline retail shops. Btw, texts on the labels were in spanish.
- returns... I am speechless how complicated it is in 21st century. There is online form - amazing! But the process of sending the parcel is complicated: no instructions in their page, misleading information, there is only one most expensive courier option (consumer pays for it).
I would not recommend. There are better options in this world!

Terrible service. Two orders two problems. The last delivery which I had said deliver to DHL shop said couldn’t deliver, shop as full!? I gave them one star because they did process a refund efficiently. Wrote to CEO, no response from him or his team, always a bad sign

So despite liking their products their logistics is terrible and you simply can’t get anything delivered. So unable to order from them again. Back to New Balance and Nike

Poor customer service!

They take absolutely no responsibility for the stuff they manufacture – not even the warranty if you buy it somewhere else. Pretty disappointing for a company like that.
I ll never buy again.

Underwhelming. You buy two sport bras a couple of days before Black Friday, with a discount. You hear nothing for a week. Than they just cancel and refund. Although one of the products is still available on the site but naturally at a higher price. Now that Black Friday is over we are left with no product and if we want to buy at other places/brands higher prices. No reply to mails. Good products but bad logistics or customer dislike? Don't buy with them directly. Untrustworthy

I mean, this is now the second time I’ve tried to order something from their website, and the product has never managed to be delivered to me instead, it always gets sent back. It’s hard for me to believe that it’s the logistics company (DHL) fault, since I received products from a different brand on the same day the UA order should’ve arrived (also via DHL). I’ll be reimbursed now, hopefully without any issues, but yeah… I won’t be buying anything from their website anymore. I don’t see the point; it’s just a hassle at this stage.

never order from Europe! the worst customer service in my entire life. I have returned the product twice, it has been returned to me. I will not get my money back. I do not understand how the company can still exist… I ordered from Lithuania. I simply advise you to avoid this brand.

We bought original Under Armour flip‑flops for our 9‑year‑old daughter at the Under Armour store in İstinye Park, Istanbul, during our holiday in Turkey. Unfortunately, the soles completely failed after just four days of normal use—nothing extreme, just everyday wear by a child.
Because we were already traveling across the country, returning to the store was not possible. We contacted Under Armour Europe customer support expecting assistance, since the product was clearly defective.
After several emails, this was the final response we received:
“Only online orders can be returned by sending the package to our warehouse.
We do not share customer databases or procedures with physical stores.
You need to clarify the situation in the physical store.”
In short, no help at all.
Customer service seems to believe we should fly back to Istanbul just to exchange a pair of defective 40€ flip‑flops. This defeats the whole purpose of having an international brand with global customer support.
Very disappointing experience. Under Armour’s response was unhelpful, dismissive, and offered zero real solutions. Not what we expected from a global company.

The product I purchased is nowhere near the elegance that appears to be in the images.
It is much chunkier and redundant than expected. The heel is so fat and intrusive that constraints free movement when using stairs.
I looked rather ridiculous when wearing them to be honest.
When walking the shoes touch each other as the sole is so excessively wide. It does not feel that safe to run with them.
They are comfortable to wear with all the padding, but so tight that after a while they need to be taken out for the feet to breath and let the blood flow normally again.
I see the sophisticated materials used but all of them are polluting plastics that will not allow the shoe to be recycled at the end of its life.
About the service, I am also very disappointed as I returned the shoes more than 3 weeks ago and still waiting for a refund with no way to be able to speak to a human being that can help me understand what is going on. All automated chats run by useless chat bots.
Under Armour seems to be another one of those companies that run business with no humane touch!

He visto a través de Instagram que Under Armour-eu.shop tenía unas ofertas increibles, he entrada a la pagina y he visto que parecía una tienda oficial, he realizado comprobaciones y no parecía una página falsa, al volver Instagram seguía la tienda y con una cuenta atrás en donde se supone que acababa las ofertas de hasta un 80%.He vuelto a la página al dia siguiente y ya no se podía acceder. En conclusion debía de ser una página falsa o china que se había colado en Instagram como es posible que no lo comprobarán.

Returns process is appalling. Phone number is not valid. No way of connecting to the live chat. Emails are not answered. Their own Order Numbers are not recognised. A total scam. Buyer Beware!!!!!

Awful customer service overall. Returned both items and received an email on the 11th December saying it had been received at their warehouse. Currently 9th January and still no refund, apparently waiting for Warehouse to get back to them but no timescale.
Will NEVER order online from Under Armour again

After I got a shipping mail they canceled my order and returned the price of the item, forgetting the shipping cost. DO NOT shop there it’s a scam

Jeg kan bare sige hold dig langt væk fra denne virksomhed, de er bedøvende ligeglade med eres kunder, jeg har ventet i to uger nu på en pakke, og den er ikke overdraget til UPS endnu. De bliver ved med at svare, at min sag er overdraget til en anden afdeling, her hører man så ingen ting fra. De afviser ALT hvad du spørger dem om.

Sebastian (16.12.2024 09.07.01): Thanks for choosing Under Armour. My name is Sebastian. How may I help you?
Sebastian (16.12.2024 09.07.38): Hello
Dennis (16.12.2024 09.07.41): Hi, I still miss hearing from you regarding my order. UPS says they still have now recived the package from Under Armour
Sebastian (16.12.2024 09.07.46): Your case has already been transferred to the department responsible for those specific matters. I am afraid we can't accelerate the process of handling requests in the chat service. Since they have received a lot of requests due to the big sales, I would recommend waiting for them to contact you. At the moment, they are not reachable by phone, but they will do their upmost to reach you as soon as possible. In the meantime, I will add a note in your file to inform them that you have come in the chat for an update
Dennis (16.12.2024 09.08.01): I have been waiting for an answer from you in two weeks and still no response.
Sebastian (16.12.2024 09.08.02): There is nothing we can do for you in the chat in this situation unfortunately
Dennis (16.12.2024 09.08.11): but I have a suggestion
Dennis (16.12.2024 09.08.37): is it possible for you to make a promotion code so I can place a new order for the same price?
Sebastian (16.12.2024 09.08.56): We do not have any discount codes in the chat, so there is nothing we can do. My colleagues will get back to you as soon as they can
Dennis (16.12.2024 09.09.48): If you were a customer what would you think of this right now? There is no way at all help from you?
Dennis (16.12.2024 09.09.58): Could I talk to a manager?
Sebastian (16.12.2024 09.10.32): It is not possible to talk to anybody besides me

Still waiting for my refund despite them saying they were going to issue it in July. Despite chasing I have still not received it and they’ve said they’ll chase it up with the relevant department. I’m considering issuing a small claim and seeking interest from them!

Terrible service and company!
Ordered online, then decided to return my order. They refunded it saying that refund would have to be during 4 days on my card. I have been waiting more than 8 days and nothing is happening.

Genuinely, The worst company I have ever dealt with, You can only speak on webchat, and the agents, answer a question you might ask instead of what you actually answered, In fact I have had better conversations with Bots.
The way the wanted to handle my refund would have taken minimum 7 weeks.
Inge was the only one after 25 chats who actually read what I wrote and responded to it. Lenny, Anne and Mason particularily bad

Ordered 8 weeks ago, still haven't received any package. According to the tracking it says it’s unclaimed and its beeing returned to sender. But i never received a notification that it had arrived.
Tried emailing customer service. At first they responded quickly and claimed the package would arrive soon. Then they said sorry and that they will try to fix it and give me a small gift. Now they have completely stopped responding.

Do not recommend anyone to shop from this company. Seems like a scam in my opinion.

Placed an order, returned it for a refund, under armour saying they never received it and refusing to refund. Customer service is non existent and they are just ignoring my requests. Basically stole from me

I ordered three items on line on 20 March 2024. received prompt confirmation and that item was shipped, via FedEx. Items received the day after ordering, within the time frame provided and absolutely no issues whatsoever. It makes such a change for items to be received so quickly and I dont hold back on making negative reviews, I felt I had to leave a positive one

I did not receive my order. Under Armor constantly saying they are too busy to fix the problem. I have been waiting for many weeks and contacted customer service 5times but no support or willingness to find a solution.