Undercover Reviews 

141
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

After buying one set, sleeping under the sheets for a night, we decided we had to get another! Really good quality - lovely simple soft sheets, that feel luxurious. Shipping was very quick, and deligh... See more

Company replied

Rated 5 out of 5 stars

I had to return what I'd ordered through no fault of Undercover. Their customer service team was extremely helpful and understanding and gave me a full refund. They're products are gorgeous and I look... See more

Company replied

Rated 5 out of 5 stars

Worth every single penny. Got here in no time at all. Beautiful, crisp, cool and warm once inside. Absolute perfection. There was almost no plastic in sight except for the plastic envelope it came... See more

Company replied

Rated 5 out of 5 stars

These are softest, cosiest bed sheets! They arrived in beautiful packaging and have been such a treat to sleep in. I love the ethical and sustainable principles of this brand - eco-friendly and suppor... See more

Company details

  1. Homewares Shop
  2. Bed shop
  3. Bedroom furniture shop
  4. Decoration and Interior Design Store

Written by the company

High quality, eco-friendly bed linen that feels beautiful on the skin. Ethically made in Portugal. Fine fabrics including TENCEL™ and Organic Cotton. Fast delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

141 reviews

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4.9

All reviews

(141)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service

I had to return what I'd ordered through no fault of Undercover. Their customer service team was extremely helpful and understanding and gave me a full refund. They're products are gorgeous and I look forward to hopefully buying another one (which I don't intend to return!) in the future. Top marks all round

9 October 2020
Unprompted review
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Reply from Undercover

Hi Alex, thanks so much for taking the time to post a review. We're glad to hear that you found our customer service helpful.

Rated 5 out of 5 stars

This is my second time purchasing

This is my second time purchasing, order arrived rapidly and as per usual the sheets are soft, clean and gorgeous.

24 August 2020
Unprompted review
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Reply from Undercover

Hi Christian, so happy to hear this, music to our ears :) Enjoy!

Rated 5 out of 5 stars

perfect designed products

perfect designed products, perfect service, to be recommended to friends

14 June 2020
Unprompted review
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Reply from Undercover

That's great to hear. Thank you for taking the time to review us!

Rated 5 out of 5 stars

Is the jane worth £160, without a doubt yes!!!

Initially I was hesitant spending so much on a duvet set. However, i cannot argue with the result from the Jane. This is the best duvet set I've ever had; its cool, comfortable and very aesthetically perfect.

Will be purchasing another in a few months for christmas.

Thank you.

11 June 2020
Unprompted review
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Reply from Undercover

Hi Matt, that's music to our ears, so happy you think the products are worth it :)

Rated 5 out of 5 stars

I absolutely love this duvet cover

I absolutely love this duvet cover! It is so chic not to mention comfortable and soft. It's also really easy to slide a duvet into. I've noticed other brands use buttons but Undercover uses a zipper. Although, I've never used a duvet cover with buttons, I already feel like a zipper closure is just easier. I definitely plan to get the plain jane cover as well. My only other feedback is I thought the charcoal side would be darker -- more like a black but it's a dark gray. I'm not complaining, it just looks more black in certain photos. Also shipping to the US wasn't cheap and it took about a week, but this makes sense because of the c word and it had to come from the UK to the US. Overall, I love the duvet cover and Undercover has excellent customer service!

19 May 2020
Unprompted review
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Reply from Undercover

Thank you so much for your kind words! We're delighted you're so happy with the product and our service.

Rated 5 out of 5 stars

Lovely items

Lovely items, quick delivery

3 May 2020
Unprompted review
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Reply from Undercover

So happy to hear, thank you Robert!

Rated 5 out of 5 stars

Great

Great!

Fast and friendly service. I could not ask for more :-)

23 April 2020
Unprompted review
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Reply from Undercover

Thank you so much Ana for your kind review!

Rated 5 out of 5 stars

Really friendly service

Really friendly service, and quick shipping. The pillow cases feel so soft you can tell a difference compared to cotton sheets

16 February 2020
Unprompted review
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Reply from Undercover

Thank you Raushanara, so happy to hear this :)

Rated 5 out of 5 stars

5 stars!

Amazing quality. Fast delivery.

23 January 2020
Unprompted review
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Reply from Undercover

Thank you Inge :)

Rated 5 out of 5 stars

Soft and luxurious and clearly…

Soft and luxurious and clearly well-crafted. I look forward to a 100% tencel option in future.

8 January 2020
Unprompted review
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Reply from Undercover

Thank you for your kind review. We really appreciate your feedback regarding the fabric. We've considered various fabric compositions in the past and after extensive testing have found the Tencel + cotton mix to deliver the best overall sleeping experience. If you feel like sharing more of your thoughts on this, we would love to hear them! Email us on hello@undercoverliving.com

Rated 5 out of 5 stars

Love all the products

Love all the products. The feel the look and the cute bags they come in. Just ordered my second duvet set so that I never have to go without undercover being on my bed.

8 December 2019
Unprompted review
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Reply from Undercover

Thanks so much Elise, so happy to hear this :)

Rated 5 out of 5 stars

Worth every single penny

Worth every single penny. Got here in no time at all. Beautiful, crisp, cool and warm once inside. Absolute perfection.

There was almost no plastic in sight except for the plastic envelope it came in. Maybe consider paper bags like Thought clothing or rapanui?

23 November 2019
Unprompted review
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Reply from Undercover

Thank you for your kind review. We are delighted that you’re happy with your new bedding.

Your comment about plastic packaging is concerning as our policy is to use only paper packaging. This is really important to us. Would you mind sending us a photo on hello@undercoverliving.com so that we can raise the issue with our fulfilment center? It’s possible that they have not followed protocol.

Rated 5 out of 5 stars

Very happy

Really lovely bedding. Carefully and thoughtfully packaged.

11 October 2019
Unprompted review
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Reply from Undercover

Thank you so much for your review Leigh! So glad you're enjoying the bedding.

Rated 5 out of 5 stars

Delivery was quick before Christmas

Delivery was quick before Christmas. Packaging was great and I reused it myself to wrap presents.

14 January 2019
Unprompted review
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Reply from Undercover

Hi Thomas, thanks so much for taking the time to review your purchase with us. Glad you enjoyed the packaging!

Rated 5 out of 5 stars

So worth it!

In love with my new bedding! These aren't the cheapest but they do deliver in terms of quality. Experiencing Tencel has really opened my eyes beyond plain cotton. I bought the full Ponto set and it looks so good on the bed. Also like the versatility of the two-sided design. I’ve washed them a few times and so far so good.

14 January 2019
Unprompted review
Undercover logo

Reply from Undercover

Hi Jess, thanks so much for taking the time to review our bed linen. Glad to hear you're happy with them, enjoy!

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