UnderPricer Reviews 386

A friend and I had booked a Turkish Airlines flight to Kyrgyzstan through Underpricer. It was part of a delegation trip, but unfortunately, the trip was canceled due to war. Although the ticket policy allowed us to change the flight date or travel plan for $135, Underpricer was extremely restrictive and insisted that we select the same flight plan. In contrast, others who had booked the same ticket class directly through Turkish Airlines were able to change their plans without any destination restrictions. This was the worst experience I’ve ever had with a flight ticket purchase, and underpricer took the entire ticket price, which was over $1400 per ticket.

I even attempted to contact Turkish Airlines directly, despite their policy permitting changes to flights for any comparable destination, even after multiple requests. Underpricer refused to relinquish control of the ticket to Turkish Airlines. If they had released the ticket to Turkish Airlines, I could have easily changed the flight for a future trip and would have never had to deal with Underpricer again, which is precisely what the company prevented.

I also want to mention that the underpricer customer service personnel are very cordial and friendlyy on the phone. They sound very customer-oriented and seem willing to work with you, especially when they see an opportunity to collect processing fees or change fees. However, in reality, their primary goal is to squeeze as much money out of the customer as possible. Wish there was an option to give no star!

I am having health issue and was unable to take my out bound journey on my round ticket. The underpricer team gave a lot of their time, help and support and helped me solve my issue. They are patient, polite and very supportive.

Underpricer made it simple to have all my info at hand for my international trip and when I had a question and called it was easy to get a response.

The advisor was very helpful
He assured I will get updated as my travel time gets closer.

Good knowledge

Untrustworthy company. The agents will lie to you about flight changes and will not respond to questions when you need assistance. They only reach out when they want to upsell tickets. Genuinely a terrible experience and will avoid Kayak/ underpricer in the future. Beware, if you have an issue with your flight, they will make it worse.

Please avoid this company. I was overcharged a fee for seat selection that was included in my ticket price. Underpricer charged me for that seat selection although I was ultimately able to enter in my own reservation and make changes FOR FREE. Scammers is the only thing I can say. and 200$ scammers, so really good ones!

The company has a good options and replying with you is very fast ,the tickets prices are reasonable all these means that the company is honest

Customer Service was very helpful and and professional

Very good customer service

This was a terrible experience. First I was duped into using this "agency" from Kayak, thinking I just checked out on Kayak. Then the airline cancelled my flight and instead of offering me the option of a refund, they told me that I was at risk of not getting a full-refund (which is a lie, and against the rules of the US Dept of Transportation) and I had to choose this alternative flight, which I expressed multiple times I did not like. They did not disclose any policy for same-day flight change either. Completely unethical and unapologetic company and I would highly suggest anyone to avoid using them at all costs.

Unfortunately, had a very bad experience. I was directed to Underpricer from Kayak.com to buy a ticket for my daughter from Dublin to DC. Underpricer and Gurufare are technically two different companies but at least share the same customer service team. Their communications are very similar and the websites are the same but with different branding. Both companies charged me for the one ticket. I did not realize this since they only confirmed the one ticket until I saw my bank statement. When I contacted them, they passed me back and forth between the two companies and never came to a resolution. When I called their customer service the same person could handle calls for both companies. So if you are sent to one of these two companies from Kayak, confirm immediately if they do not both charge you. If you catch it in the first 24hrs you can fix it. They do not seem interested in resolving this situation for me so I’ll avoid these companies for the foreseeable future

Oakley was patient with me and very diligent in following up on resolving my issue regarding the name correction I had to make on my reservation. Thank you again, Oakley, for all your help and for being awesome!

Sidney at UnderPricer was very helpful and easy to deal with in making changes to my reservation.

After purchasing tickets through this agency, a one-letter typo appeared in two passengers’ surnames on the ticket. The agency repeatedly stated that the only solution was to cancel the tickets and reissue them at the current fare, which would have resulted in a very significant additional cost.

After contacting United Airlines directly, a reservations agent confirmed that the tickets remain valid for travel, that the Secure Flight information already matches the passports, and that a note confirming the correct spelling has been added to the reservation. No cancellation or reissue was required.

This situation caused unnecessary stress and required considerable time to resolve. I would have expected clearer information and more careful handling of the reservation.

Had some issues with the wrong seats showing up on the final confirmation. Aberforth from UnderPricer took care of it, got us the seats we needed (together!), and kept up constant communication until it was solved.

Very good customer service. Impressed with all the agents I've talked to, very prompt and helpful.

Booked a flight to Dubai through underpricer.com which was cancelled due to War in the Middle East. United Airlines has already began issuing refunds for this cancelled trip, but because I booked through a 3rd party agency (underpricer) I was advised to reach out to them. The customer service line refers you to their website and nobody has responded to my numerous claims that I have submitted. My money is now being held andI can’t even rebook another vacation. Horrible customer service! I’ll never use this again. Seems like a scam