UnderPricer Reviews 386

They have a good voice answering service with 2 straightforward options. Then the rep answers quickly and rhey tale care of refunds no questions asked.

Excellent customers service

Underpricer is the way forward!

I Would say that the customer service rep. made me feel
comfortable about my reservation being valid and will
fit my needs.

This is the second time I have booked my flight through Kayak/Underpricer because my previous experience was absolutely great. The team Underpricer took care of all my needs last time and also this time I really appreciate it. I will use their services again and also recommend to people I know. Keep up the great work. Its the service you provide after sale to clients like me counts.Thank you.

Great platform. Easy to reach humans. I had to cancel my flight, so I called to get info to see if I could just change it. When the change I wanted wasn't possible just due to flight availability, I needed to end the call to sort my plans out. Later when I called back to cancel, they actually connected me with the same guy who helped me early and he stuck with me to be sure the refund process actually went through. (not the money posting to my account, just the transaction) I'd def use them again compared to the chaos of other companies.

This is an excellent company! Great care and consistent communication were taken beyond expectations:)

I had one of the worst customer service experiences of my life with this company — at a time when I was already dealing with the loss of my mother. I urgently needed to change my return ticket after my mom passed away. While the customer service agents were extremely polite on the phone, that’s unfortunately where the positives end. I was repeatedly assured that my case was being handled and that someone would follow up. No one ever did. I had to chase them multiple times. Each time, I was met with more apologies and more promises — none of which were actually fulfilled. Because of their delays and lack of action, the fare increased significantly, and I ultimately had to pay hundreds of dollars more than I would have if they had acted when they said they would. Politeness means nothing without accountability. In a moment of personal crisis, I needed efficiency and follow-through — not empty assurances. This experience added unnecessary stress and financial burden during an already painful time. I will never use this company again, and I strongly urge others to think twice before booking with them.
Buyer beware.

The representative was very knowledgeable, patient, and assisted me with my concerns.

Single worst 'travel agent' experience I've ever had. Will never use Underpricer again, under any circumstances, and will warn others as well - it's some kind of bad combination of amateur hour and a scam. It all started with my very first interaction - after I purchased plane tickets with seat assignments included, I called the airline (Aer Lingus) and they assigned me seats. A few days later I got a call from an Underpricer representative out of the blue, who wanted to charge me for assigning seats. When I told her my fare included seats she kept insisting she would charge me. I told her I already had seats from the airline and she kept insisting that wasn't the case and she would have to do it for me - and again, charge me. This back and forth went on for a while - much longer than it should have - and I was actually pretty confused about why she was calling me, as no one has ever called me in the past when I just bought a ticket online. After a while once I started becoming annoyed she finally gave up, checked something and verified that I did indeed already have assigned seats (four tickets.) And then it just got worse from there - Underpricer charges all kinds of fees on top of airline fees - high fees to make any changes at all, the customer service reps don't know what they're talking about and each one gives a different answer, most of the time incorrect, and then later correct themselves - like I said, it just all feels like a combination of amateur hour and a scam.

I booked flights for 6 people and got a great deal. The weather caused flights to be delayed and then cancelled. We started our journey and then got stuck in Boston. Underpricer worked very hard to get us on another flight, but so many flights were cancelled and so many people waitlisted, they could not get us rebooked. They finally recommended we go to the airport and that is what finally worked. Every time I called I was never on hold for long and the agents I talked to knew exactly what we were trying to do and were very friendly and diligent.

Booking and follow up has been very smooth and exceptional. Haven’t travelled yet and hoping all will go smoothly.

I called and emailed the website with concerns about securing my seats on a trip to Scotland. Richie was the agent who picked up my case, and he was so kind and patient with me - answering all of my questions and helping me navigate Aer Lingus' protocol for assigning seats. He called and emailed me several times, answering additional questions/concerns I had, with a quick turnaround, which was a pleasant surprise. He is truly an asset to the company!

They don't want to refund the money for a flight cancelled due to the carrier's fault

Though I haven't traveled yet, the pricing was good and their CS was very helpful in getting seats assigned.

Tour operator Emily, was exceptional, she made booking a very complicated trip easier and was patient and ansered all my questions. Could not believe how many options she worked on to give me the best possible price, easy itinerary and travel. Will deinitely use Underpricer for future trips.

I had questions and your employee Vesta was my helper, she answered every question I had she had wonderful patience with me. She fixed everything and was very helpful. I will recommend to everyone!

Betty was incredible to work with. She guided me through every step, offered smarter options than the ones I picked, and genuinely cared about getting my trip right. When Lufthansa suddenly changed one of my flights, she reached out immediately and helped fix everything before it became a problem. Her support turned a stressful situation into something easy and reassuring. I’m truly grateful for her help.

I was able to book my seats on the AA leg, but not on the JAL leg. Clive from UnderPricer called me and booked them for me while I was on the phone with him.

I recently booked flights to Europe through Kayak, which routed me to Underpricer. Less than two hours after completing the reservation, I received an email from Underpricer stating that the ticket price had increased by over $400.

When I called to resolve the issue, I was transferred between four different agents before anyone could even locate my reservation. After more than 30 minutes on the phone, I was told they could not honor the original price that I had already booked.

No reasonable explanation was provided, and no effort was made to remedy the situation. Fortunately, I was able to book the same flights through Travelocity for nearly the original price, which made this even more frustrating.

This experience felt like a classic bait-and-switch: a low price used to secure the booking, followed by a significant price increase with no accountability. I would strongly caution others against relying on Underpricer to honor the prices they advertise.