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Under The Hammer Reviews 302

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as knowledgeable, supportive, and professional, making the entire process straightforward and pleasant. Many people praise the excellent service, noting its efficiency and the clear, organized nature of the auction process. Reviewers consistently mention exceptional customer service, with staff being helpful, responsive, and providing clear guidance without pressure. The user experience is often described as smooth and easy, with quick response times to queries and issues. However, some customers were dissatisfied with the customer service, mentioning that they experienced a lack of transparency and care, with some instances of ignored emails or vague responses. A few people also noted issues with staff not showing up for viewings, leading to a very disappointing experience.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members for their... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the smooth, transparent,... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers praise the helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers, including first-time auction... See more

Response time

Users describe positive interactions with response times. Customers frequently praise the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The services I received from Pavan and her team was exceptional. Always available when needed and responded to emails or calls promptly. Thank you for making this process a success. Special thanks to... See more

Company replied

Rated 5 out of 5 stars

By far the best auctioneer we have come across! We sold our property with Under the Hammer and couldn’t be happier. The team were knowledgeable, supportive, and made the whole process straightforward.... See more

Company replied

Rated 5 out of 5 stars

I was referred to Tom who talked me through my options without any pressure at all, I was expertly guided and felt confident after further conversations. I chose to use 'Under the hammer' and every... See more

Company replied

Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE Was assigned to Jodeane who from the beginning was very polite and professional. After a phone call on update of the property this would efficiently be followed by her in... See more

Company replied


Company details

  1. #4 of 4 best companies in Estate Agent Auctioneer
  2. #17 of 19 best companies in Auction house
  3. #3 of 4 best companies in Commercial property estate agent
  4. #29 of 31 best companies in Property Investment
  5. #25 of 30 best companies in Estate Agents

About Under The Hammer

Written by the company

A faster, easier, safer way to sell your property

Because buying and selling property shouldn't be slow, stressful or uncertain

Buy your next property with confidence

Buying property shouldn't feel like guesswork. At Under The Hammer, we make it easy to bid with clarity, speed, and certainty — whether you're a first-time buyer, investor, or looking for your next renovation project.

Our online auctions feature residential, commercial, land, and investment properties, with all fees and legal packs available upfront and bidding in real time. What you see is what you get — and when the hammer falls, it's yours. No chains. No delays. No let-downs.

This is how property buying should feel.

A faster, smarter way to sell

When you're ready to sell, you want results — not second guessing. Under The Hammer gives you a clear, expert-led route to a legally binding sale, with no fall-throughs, no drawn-out chains, and no last‑minute surprises.

We run regular online auctions for residential, commercial, land, and investment properties, with full transparency from the start and committed buyers from day one. It's all about speed, certainty, and support — from valuation to completion.

Because selling shouldn't be stressful.

Join Us For Auction Day!

We hold auctions every other week, join us at underthehammer.com and share in the excitement!


Contact info

Promotion box for Under The Hammer

Under The Hammer

The easier way to buy and sell property.

4.4

Excellent

TrustScore 4.5 out of 5

302 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

This is my second house from under the…

This is my second house from under the hammer. All the staffs are very helpful and professional. Thanks to all and specially thanks to Pav. She was so helpful and swift to send me all the documents. I can’t thank you enough to pav and jodiane.

24 September 2025
Unprompted review
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Reply from Under The Hammer

Hi there,

Thank you for returning to Under The Hammer and for leaving such a positive review. It’s great to hear that you’ve found the team helpful and professional, and that Pav and Jodeane’s support made the process straightforward for you. We’ll be sure to pass on your thanks to them — they’ll be delighted.

We really appreciate your feedback and look forward to helping again in the future!

Rated 5 out of 5 stars

Jodeane was professional and…

Jodeane was professional and knowledgeable.

Thank you.

24 September 2025
Unprompted review
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Reply from Under The Hammer

Hi Sarah,

Thank you for your review. We’re so pleased to hear that Jodeane’s professionalism and knowledge stood out during your experience. Feedback like this means a lot, and we’ll be sure to share it with her.

We hope to support you again in the future!

Rated 5 out of 5 stars

The team

The team , in particular Dan and Jodie have been brilliant. They talked me through the entire process, clear and helpful and extremely knowledgeable and professional. The result was a smooth sale . Thank you team and I highly recommend under the hammer.
Will definitely use your fantastic services again . Cut above the rest by miles.

24 September 2025
Unprompted review
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Reply from Under The Hammer

Hi Hardi,

Thank you for such a glowing review. It’s fantastic to hear that Dan and Jodeane’s clear guidance and expertise made the whole process straightforward and led to a smooth sale. Feedback like yours really motivates the team, and we’ll make sure they see your comments.

We truly appreciate your recommendation and are delighted to know you’ll be coming back to us in the future!

Rated 5 out of 5 stars

Third Sale with UTH and it just gets easier!

This is the third time I am selling a property with Under the hammer. Its been easy, hassle-free and successful everytime. I've been assigned to Tom Gilday who manages everything seamlessly, and they have made selling just too easy. My first apartment in Southport, I took the dog for a walk, I came back and there was "sold" sign on the screen. The second time I sold on the first auction round, and now the third sale within two days the property is up listed, photos are arranged, I dont have to do anything. They like my outsourced estate agent. I just love working with Under the hammer. Special thanks to Tom who is keeps checking in to make sure i'm happy. I'll make sure i keep using this auction house for sales. I'm not sure why everyone uses the bigger auction houses who have ridiculous clauses in the auction packs. For those that buy, for one bidding deposit - you can bid on more than one property on this platform which is not like that on other platforms- which makes it especially fun to shop on. If you dont get one, you can register for more than one property, without the extra deposit, so you dont lose out if you outbid on one, you can still be in for another on the same auction day. My third property will be on for sale on the 15th October. If you dont register, you cant bid! Thanks again to Tom and his team for making it easy and fun.

24 September 2025
Unprompted review
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Reply from Under The Hammer

Hi Susan,

Thank you for such a fantastic review and for trusting us with three sales already. It’s wonderful to hear how smooth each experience has been for you and that Tom’s support and regular check-ins have made the whole process feel so easy.

We also appreciate you highlighting what sets our platform apart — feedback like this is helpful not only for us, but also for others considering auction. We’ll be sure to pass your thanks on to Tom and the team, they’ll be delighted to read your comments.

We look forward to helping with your upcoming sale in October and with many more in the future!

Rated 5 out of 5 stars

received a phone call from Tom Gilday…

received a phone call from Tom Gilday who was extremely helpful, as a first time bidder, this was very welcoming First class 5*

24 September 2025
Unprompted review
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Reply from Under The Hammer

Hi Carl,

Thank you for your review. It’s great to hear that Tom’s support made your first experience as a bidder feel so welcoming. Knowing you felt looked after from the very first call is exactly what we want for all our clients.

We’ll be sure to share your feedback with Tom — he’ll be really pleased. We hope to support you again at a future auction!

Rated 5 out of 5 stars

Having decided to sell a family…

Having decided to sell a family buisness I was advised to go the auction route , as I had never delt with the auction process before I hadn't a clue ?? But after speaking to Reece about the process and he talked me through the whole process he was very reassuring, I would definitely recommend homes under the hammer !!

2 September 2025
Unprompted review
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Reply from Under The Hammer

Hi Lisa,

Thank you for your review. Taking the decision to sell a family business is a big step, and it’s great to hear that Reece’s guidance gave you the reassurance you needed as you navigated the auction process for the first time. We always want to ensure our customers feel fully informed before committing to an auction, so it means a lot to know the process was made clear and supportive for you.

We really appreciate your recommendation and will be sure to pass your feedback on to Reece!

Rated 5 out of 5 stars

Marsden

We bought a property from Shazia at under the Hammer In Marsden & honestly Shazia was absolutely 💯 she was helpful honest & very professional would recommend giving this a go got a great deal & with excellent communication
Catherine Mahmood

13 May 2025
Unprompted review
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Reply from Under The Hammer

Hi Catherine,

Thank you so much for your review. We’re delighted to hear that the team made the process of buying your property feel clear, professional, and well-communicated from start to finish. Knowing you felt supported and got a great deal means a lot to us.

We really appreciate your kind words and recommendation, and we look forward to helping again in the future whenever you need us.

Rated 5 out of 5 stars

Efficient, Professional, and Supportive: A Perfect Property Sale

I recently sold my property through Under the Hammer, and I couldn’t be happier with the service provided by Jodeane and Dan. From start to finish, they were professional, responsive, and genuinely supportive throughout the entire process.

Despite some challenges with tenant cooperation due to personal circumstances, They handled the situation with empathy and efficiency, ensuring the sale progressed smoothly. The communication was always clear and timely, which made me feel confident and well-informed.

I highly recommend the Under the Hammer team to anyone looking to sell property with confidence and ease. Thank you both again for your outstanding work!

20 September 2025
Unprompted review
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Reply from Under The Hammer

Hi there,

Thank you for sharing such a kind review. It’s great to know you felt supported throughout your sale and that the communication gave you confidence along the way. We’ll be sure to pass your feedback to Jodeane and Dan. They’ll be delighted to hear their efforts made a difference.

We really appreciate your recommendation and look forward to helping again in the future!

Rated 5 out of 5 stars

Easy and Professional

It was an easy experience with full support from Jodeane Smith from under the hammer. Friendly but very professional. Jodeane made the process a happy and easy pathway. Much easier than estate agents. I would definitely use this service again.

18 July 2025
Unprompted review
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Reply from Under The Hammer

Hi Alicia,

Thank you for your review. It’s great to know the support you received made the whole process feel positive and straightforward. We really value your feedback and I’ll be sure to share it with Jodeane.

We appreciate you taking the time to let us know how things went and look forward to helping you again in the future.

Rated 5 out of 5 stars

I really liked the professional…

I really liked the professional attitude which made my life easy

29 August 2025
Unprompted review
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Reply from Under The Hammer

Hi Umer,

Thank you for your review. We’re glad to hear that our professional approach helped make the process easier for you. It’s always our aim to take the stress out of things wherever we can, so your feedback means a lot. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Very good communication

Very good communication

10 September 2025
Unprompted review
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Reply from Under The Hammer

Hi there,

Thank you for your review. We are really pleased to know that our communication stood out to you, as keeping clients informed is something we put a lot of focus on. We appreciate your feedback and hope to support you again in the future.

Rated 5 out of 5 stars

Made Simple Under the Hammer

Everything was made simple by under the hammer explaining all steps in simplicity as this was my first time to buy on auction and was a success with their dedicated team members who were readily available to help.

10 September 2025
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Reply from Under The Hammer

Hi Edna,

Thank you for your lovely feedback. We’re so pleased your first auction experience was a success and that our team’s step-by-step guidance made everything feel clear and manageable. It’s great to know you felt supported throughout the process.

We’ll be here whenever you’re ready for the next one!

Rated 5 out of 5 stars

Superb service

Superb service, extremely helpful and courteous

9 September 2025
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Reply from Under The Hammer

Hi Simon,

Thank you for leaving us such positive feedback. It’s great to know that our team made the process smooth and that their approach left you with such a good impression. We truly value you taking the time to share your experience and look forward to helping again whenever you need us.

Rated 5 out of 5 stars

Sold!

Very good communication and l did feel they were working to get best price for me

11 September 2025
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Reply from Under The Hammer

Hi Suzanne,

Thank you for your review. We’re so pleased to hear you felt well informed throughout the process and confident that the team were focused on achieving the best result for you. Your feedback means a lot, and we’ll be sure to share it with everyone here. We hope to support you again in the future.

Rated 5 out of 5 stars
Under The Hammer logo

Reply from Under The Hammer

Hi,

Thank you for taking the time to share your experience with us. We’re so pleased to hear that Emily’s guidance made submitting your paperwork and payments straightforward. It’s great to know the process felt easy for you, and we’ll be sure to let her know how much you appreciated her help!

Rated 5 out of 5 stars

Every one was really helpful

Every one was really helpful, had a couple of questions about the procedure and explained everything, nothing was to much trouble.Thank you.

10 September 2025
Unprompted review
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Reply from Under The Hammer

Hi Mark,

Thank you for your review. We’re pleased to hear the team could answer your questions clearly and guide you through the procedure in a way that felt straightforward and supportive. Knowing you had a positive experience means a lot to us.

We appreciate you sharing your feedback and look forward to helping again in the future.

Rated 5 out of 5 stars

Absolutely amazing customer care and…

Absolutely amazing customer care and client service.unbelievable.Top class and superb experience 👌👌🙏

10 September 2025
Unprompted review
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Reply from Under The Hammer

Hi Salim,

Thank you for such an incredible review. It’s wonderful to hear that our customer care and service left such a strong impression and gave you a top-class experience. Feedback like this means a great deal to the whole team.

We really appreciate you taking the time to share your thoughts and look forward to helping you again in the future.

Rated 5 out of 5 stars

First time selling a propery with under…

First time selling a propery with under the hammer the service form the team and Pavan was outstanding and allow me te sell a house that previously hadn't drawn much interest on the market.

13 August 2025
Unprompted review
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Reply from Under The Hammer

Hi Musa,

Thank you for sharing your first selling experience with Under The Hammer. We’re really pleased to hear that Pavan and the team’s support helped you achieve a successful sale after the property had struggled to attract interest on the open market.

Your feedback means a lot, and we’ll be sure to pass it on to Pavan!

Rated 5 out of 5 stars

Very helpful team led by Pavan

Very helpful team led by Pavan. We were kept fully informed all the way through the process and nothing was too much trouble for them

10 September 2025
Unprompted review
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Reply from Under The Hammer

Hi Ian,

We’re really grateful for your feedback. It’s wonderful to hear that Pavan and the team kept you fully updated throughout and made sure nothing was ever too much trouble. Providing that extra care and attention is something we pride ourselves on, so your words mean a lot.

Thank you again for taking the time to share your experience — we’ll be sure to pass this on to Pavan and the team.

Rated 5 out of 5 stars

Incredibly Helpful!!…

I found Under the Hammer incredibly helpful from start to finish. They didn’t just sell the property, they guided me through the whole process. I especially appreciated Emily’s support throughout and the follow-up calls from Dominic after the sale. I’ll definitely use their services again. Keep up the great work!

30 July 2025
Unprompted review
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Reply from Under The Hammer

Hi Ally Done Design,

Thank you so much for your lovely review. We’re delighted to hear that Emily’s support and Dominic’s follow-up calls made the whole process feel guided and stress-free for you. That’s exactly the experience we strive to provide - not just helping with the sale, but being there for our clients every step of the way.

We’ll make sure to share your kind words with both of them, and it’s wonderful to know you’d choose us again in the future.

We really appreciate your feedback and look forward to assisting you whenever you need us next!

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