Undress Code Reviews 11

horrible communication, difficult return

I ordered two bodysuits. Sizing is wildly inconsistent — XS and S fit like they're 3 sizes apart. The S also arrived with a manufacturing defect in the back seam.
I returned both within their 4-day window, paying 20€ out of pocket with no return label provided.
The S was ignored for over a month until I threatened escalation. The XS arrived in Poland on January 22nd, cleared customs, and was never collected by their warehouse — sitting there for 6 weeks before being returned to me. What am I supposed to do now? Send it back for 20€ again? Such a waste of money and time! I only found this out by contacting the Post office myself.

They blamed me for the missing tracking number while their warehouse had simply failed to collect the parcel, despite my asking continuously for months if there was anything I could do. Months of follow-up emails met with silence. Only threats of Klarna escalation and consumer protection got any response at all - still no refund. Nothing.

Poor quality control, non-existent customer service, and a returns process designed to exhaust you into giving up. Avoid at all costs.

I’m very disappointed with my experience with Undress Code.

I received a thong that arrived with a clear manufacturing defect — the lace seam was damaged and the fabric was not properly joined, leaving a hole in the garment straight out of the package. I

I contacted customer support immediately and followed up again the next day, but so far I have received no response at all. When you pay for a product from a brand that markets itself as premium, you expect both proper quality control and responsive customer service.

Receiving a faulty item is frustrating on its own, but the lack of communication from the company makes the situation worse.

I hope Undress Code improves both their quality checks and their customer support responsiveness, because at the moment the experience has been very disappointing.

Horrible. Impossible to get contact, when you urgently need it. Offered solutions not actually functioning in real life. The advertised contact possibilities not existing and now waiting weeks for answers to email. Meanwhile already having to pay late fees to Klarna, as they are not answering/helping with the refund process.

Really disappointing shopping experience and returns process. I would not recommend this company.

I chose to return my item and I chose to send it back and pay for my own postage to reduce their £10 postage fee.
Apparently it doesn't matter how you chose to return it, they still keep your money. I returned an item to a value of £155 but I only received £135 returns value. They kept £20 for a reason I don't know of.

Their customer service is non existent. They say they have a WhatsApp, it doesn't connect. You can SMS but no one answers. I have also emailed and again also no answer.

They say 'designed in Poland and made in China', probably just someone drop shipping, randomly instagram advertising, playing-at-being-a-shop.

It's only £20 but I won't get it back, however hopefully this review will put off potential customer or 10.

I ordered from Undress Code but never received my item. Despite reaching out multiple times through PayPal and directly to their customer support, I never got a refund. Extremely disappointing experience, and I would not recommend it.