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Unibet Reviews 

2,602
•
TrustScore 3 out of 5

3.0

Online Casino or Bookmaker
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Review summary

Created with AI, based on recent reviews

Looking at 426 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform's ease of navigation and straightforward user experience, finding it simple to log in and locate their preferred games. People often enjoy a good betting experience with a wide selection of options and generally positive initial interactions. However, some customers also noted significant dissatisfaction concerning withdrawals and account management. Reviewers frequently report issues with funds being held, accounts suspended without warning, and difficulties in accessing their winnings. Additionally, many people experienced poor customer service, citing unresponsiveness, lack of communication, and unhelpful live chat interactions when problems arose. There are also concerns about ungenerous bonuses and lower payout rates compared to other platforms.

What people talk about most

Website

People report ambiguous experiences with the website, with some customers praising its clear, straightforward... See more

Payment

Consumers find payment to be a source of significant frustration, primarily due to difficulties with... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the app and website clear,... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing frustration over... See more

Product

Reviewers mention ambiguous feedback about the product, with many praising the great games, wide range of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I play a veriety of different sites and I find the site quite easy to navigate and easy to use generally. I do find that the sites slots do not pay out at the same rate as the other sites I play, also... See more

Rated 4 out of 5 stars

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while.... See more

Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.

Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(2,602)

436 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Diabolical customer service

Diabolical customer service. Having been a loyal customer for 14 years, I played 1 hour blackjack, withdrew £7000, and now a block has been placed on my account.

12 days blocked so far with no valid reason given.

Can’t withdraw my balance either.

Just shocking customer service.

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Booki like all of them but mobile…

Booki like all of them but mobile app...
. rubbish would be a compliment. If you live it to another app and come back you have to login again and.... login holds only your username and ask for password and !!! DOB !!!!! each time. When you trying to do it there is no blank space but some random date you have to delete first. Never going to touch it again

20 June 2026
Unprompted review
Unibet logo

Reply from Unibet

Hi Pawel,

Thanks for taking the time to share your experience — I’m really sorry to hear how frustrating the login process has been. That’s certainly not the experience we want for you.

To explain one part of this: we ask for your date of birth during login as an additional security step. It helps us better protect your account from unauthorized access and potential hacking attempts, especially if someone were to obtain your username or password. We understand, though, that security should never come at the expense of usability.

The issue you mentioned with the pre-filled date and having to clear it each time definitely sounds frustrating and not as smooth as it should be. Your feedback is really valuable here, and we’ll make sure it’s shared with the team so they can review and improve the experience.

We’d really love the chance to turn this around for you — if you’re open to it, please consider giving the app another try in the future as we continue to improve it based on feedback like yours.

Best regards,
Unibet Team

Rated 3 out of 5 stars

Ok but mush better available.

I play a veriety of different sites and I find the site quite easy to navigate and easy to use generally. I do find that the sites slots do not pay out at the same rate as the other sites I play, also I find the bonuses aren't very generous and they tend to have more wagering requirements compared to my usual sites.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Actually the best site I have been with…

Actually the best site I have been with unibet about 2 years never once had a withdrawal or deposit problem always fast , very good communication if need assistance, great offers free games a day and best site for winning id highly recommend

4 June 2026
Unprompted review
Rated 4 out of 5 stars

Good all roounder

I am giving 4 stars as they are not my primary provider but I have never experienced any issue with them. No technical issues, no payment issues, no deposit issues. I have been with them for a while. At this time all I have had is a positive experience

17 June 2026
Unprompted review

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